Paul Yager

Lebanon, OH, ***** 513-***-****

ad24e9@r.postjobfree.com Bold Profile

PROFESSIONAL SUMMARY

Management professional experienced in leading and motivating teams. Offers advanced knowledge of operations and team building. Brings necessary skills in scheduling, knowledge of employment law, and strengths in building working relationships with staff. Looking to put my knowledge and abilities to good use in a growth-oriented position focused on improving operations for changing needs. Experienced professional focused on meeting or exceeding objectives seeking Director of Operations / Regional Vice President position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities, and clear, direct communication style.

SKILLS

Diagnosis and Troubleshooting

Work Planning and Prioritization

Routine Inspections

Attention to Detail

Preventative Maintenance

Customer Service

Verbal and Written Communication

Multitasking and Organization

Health and Safety Regulations

Corrective Actions

Documentation

Creative Solutions

Issue Analysis

Performance improvement

Recruitment

Operations management

Coaching and mentoring

Employee scheduling

Consistently meet goals

Relationship building

WORK HISTORY

AREA COACH 12/2022 to CURRENT

Taco Bell (Cantina Hospitality) Dayton, OH

Led project teams in creating, maintaining, planning and revising training materials for targeted employee education and professional development.

Assessed training needs through surveys, employee interviews and consultations with managers and instructors, supporting rigorous professional development goals and enhancing team productivity.

Selected specific training materials after careful consideration of close competitors, balancing budget and educational goals.

Monitored day-to-day activities of 5 company restaurants and 160 employees, noting areas needing improvement and implementing plans for rectification.

Appropriately allocated resources, budgets, inventories, training support, and team-building materials to increase overall productivity.

Liaised between executives and entry-level workers, facilitating smooth communication.

Successfully achieving a 3.92 Star rating year to date.

Identified workers with specific skill sets to recommend for promotions or raise, increasing internal hiring by 30%. The market was 64% staffed upon taking over, now it is 99% staffed.

Built positive and productive relationships with store and field leadership.

Supervised five locations to enforce high-quality standards of operation.

Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.

Tracked hours and inventory usage, and prepared associated reports.

GENERAL MANAGER 08/2022 to 12/2022

Taco Bell (Cantina Hospitality) Middletown, OH

Managed restaurant operations, training, schedules and customer satisfaction.

Developed and maintained relationships with customers and employees.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies, brand standards and employee loyalty.

Enforced and optimized internal policies to maintain responsiveness to demands.

Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

Reduced corporate risk by managing shrink processes and controlling inventory levels.

Successful deployment of Zenput tablet in restaurant operations at 033769.

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

CEO 08/2019 to 08/2022

MacGyver's WiFi Solutions LLC & Handyman Services Johnson City, TN

Built company from nothing but idea based off personal skills.

Acquired a Tennessee Builder License.

Acquired a Tennessee Electrical License.

Designed all branding materials and logo.

Increased company revenue from 0 to $800,000 in second full year through aggressive new market strategies and superior workmanship.

Built productive relationships with industry partners and competitors to support strategic business objectives.

Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Developed key operational initiatives to drive and maintain substantial business growth.

Onboarded subcontractors and vendors to support growth projection.

Became Facilities partner for 22 Starbucks Corporate locations in eastern Tennessee. We handled all building and equipment R&M.

Became partner of choice with Snap Install which is a technology installer of collage, universities, medical waiting and exam room client-based media solutions.

Rising star award recipient 2021 from Snap Install.

Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.

Drove implementation of new market expansion to propel business forward and adapt to market changes.

Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.

Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels

PREMISE TECHNICIAN 10/2015 to 08/2018

AT&T Inc Lansing MI, Nashville TN

IEFS High Performer Gold recipient consecutive 7 months.

Numerous documented customer praise for professionalism and efficiency

Providing professional installation and service of all AT&T digital products including DirecTV systems.

Obtained completely satisfied customer experience.

Trained 186 AT&T field technicians on proper installation of DirecTV systems.

Field mentoring of technicians in DirecTV system.

Installation and repairs of all AT&T digital products in customer's home.

Proficient experience using AIM meter, JDSU, WFE, I Pad, I Phone, Android, MS.

Office and computers.

ELITE TECHNICIAN 08/2012 to 10/2015

Goodman Networks Mt. Pleasant / Novi, MI

Obtained and maintained Elite Technician status.

Providing professional installation and service of all DirecTV systems.

Obtained completely satisfied customer experience.

Field training of new technicians.

Installation, upgrades and service including 18”, 18”x20”, Ka/Ku Dishes, SWiM and MRV.

Experience using Birddog, AIM meter and DirecTV wireless portal.

Exede, Wildblue, and Hughes Net certified.

Travel to other markets as needed when help is needed.

Areas include New Jersey, New York, Pennsylvania, Vermont, Oklahoma, Arkansas, Missouri, Mississippi, Alabama, Texas and Louisiana markets.

DISTRICT MANAGER 05/2010 to 10/2012

Burger King (Liberty Restaurant Group) St. Louis, MO

Supervised 5 Restaurants with over 200 employees and 26 managers.

Total volume of 5.31 million dollars.

Increased gross food profit by .75% in district.

Increased sales by 5.1% in district.

Increased transaction count 6.31% in district.

Lead for “Game Changer” for Missouri and Illinois 25 locations. “Game Changer” was implementation of all new procedures and equipment in each restaurant with additions of fresh made salads, smoothies, frappe, fresh cooked eggs and bacon. Which changed the entire way the kitchen operated.

Lead 3 new restaurant accusation from other franchisees.

Was the project coordinator for all new technology package which included courting a new restaurant technology service provider with enhanced internet security and data functionality between restaurant and above restaurant leaders.

Was the project coordinator for 1 new build, 3 complete remodels and 4 dining room remodels.

Led targeted training programs to educate staff on product benefits and service capabilities.

Held weekly meetings with General Managers to identify techniques to overcome sales obstacles.

Modeled best practices for sales and customer service.

Optimized in-store merchandising, brand presentation and inventory availability and focus.

Improved operational standards, personnel moves, and merchandising strategies.

Met deadlines by proactively managing individual and team tasks and streamlining processes.

Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.

Built positive and productive relationships with store and field leadership.

Set new weekly sales records.

Extensive P & L and budget planning.

Hired and developed general, assistant managers and crew as needed.

Increased scored Burger King SPO visits in all restaurants by 15%.

Improved Guest Trac scores from C's to 2 - B's and 3 - A's in all restaurants Over seen all operations of each restaurant.

Extensive knowledge of Digital Menu Boards, OCU Screens, Kitchen Minder, Radiant POS, and MS Office Suite.

Coordinated with other district managers to actualize strategies for improving performance and growing transactions and sales.

Boosted bottom-line profits by devising and optimizing budget training and implementation of financial weekly reporting data sheet.

GENERAL MANAGER 09/2009 to 05/2010

Burger King (Liberty Restaurant Group) St. Louis, MO

Managed a 4.3 million a year restaurant.

Achieved record sales in 3 consecutive months.

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Reduced corporate risk by managing shrink processes and controlling inventory levels.

AREA SUPERVISOR 07/2002 to 07/2009

Cottage Inn Pizza (Project Spartan Pizza Company) Lansing, MI

Overall operations of company.

supervised six locations and one district manager with five location. Eleven total company franchised restaurants.

8 million in annual sales.

Opened two brand new locations which I was the General Contractor.

Acquired three locations in a new market.

Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Marketing and sales building activities.

Training and implementation of franchise and company new Standard Operation.

Procedures of products & new product roll out.

Maintenance, new construction, and special projects.

Hiring, discipline, and termination of management staff.

Payroll, Human Resources, Accounting, P-&-L's, Inventory, and Account Receivables.

IT support for all computer hardware and software in company.

Tracked hours and inventory usage, and prepared associated reports.

Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.

Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.

Educated staff on strategies for handling difficult customers and challenging situations.

GENERAL MANAGER 08/2000 to 07/2002

Burger King (King Venture)

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Mentored 4 new General Manager over their first 3 months in the company after training.

Covered District Manager area of 8 restaurant while out on medical leave for 8 months.

People choice award 2001 (Selected by all General Managers in market)

Service Excellence program trainer

Training Restaurant Certification

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

GENERAL MANAGER 06/1995 to 08/2000

Hungry Howie's Pizza (Wilson Pizza Company) Haslett, MI

Lead the New Restaurant team and opened 4 new locations in 13 months

1999 to 2000.

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

.EDUCATION

Technology Technology Education 2015

T University, Detroit, MI

Bachelor of Science Information Technology 2010

South University, Online

Associate of Applied Science Criminal Justice and Business 2001

Lansing Community Collage, Lansing, MI

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