Verona Ward

Administrator

Queens Village, NY *1429

ad24dn@r.postjobfree.com

347-***-****

Seeking an opportunity in Assistant Project Coordinator, Supervisor,

Administrative. Atl areas of Customer Service

Authorized to work in the US for ary emplayer

Work Experience

ADMINISTRATIVE: Service Writer

Ficst Vehicle Sarvices - Bronx, NY

June 2028 to Present

Perform intake; entering the customer's information into our database, creating a work order, and

making estimates:

Know what to ask our customers in order to get relevant information for the vehicle issue.

Take detailed notes of what the customer states.

Write up work order with relevant details far the mechanics,

Assign vehicles and work arders to mechanics.

Act as liaison between customer and vehicle technician

Provide cost estimates in person, online, and aver the phone,

Answer custamer questions regarding condition of their vehicle, wait time, and cost.

Explain terminology and the nature of wark completed to the customer.

Print out bilting statements.

Be able to explain billing details to customers

Process customer payments and vendors.

Maintains lags of vehicle work completed in our database

Answers Service areas phone and scheduling appointrients,

ELI LILLY AND COMPANY - New York, NY

January 2017 to Present,

Provide administrative support to the variaus projects (e.9

mailings, faxing, scanning, photocopying documents).

Update the various tools associated with Facilities.

Such as the Work order system and one nate, Inventory system,

Ma'rtain Files.

Respansiaie for the procurement of quotes from Vendors and the creation of e-buy request.

Scheduling coordination for both ‘ntemal ard external customers to include visitor registration process,

securing IT resources, Administrative resources.

Cocrdinate and assist in the execution of the various projects assigned to Fai

Maintain calendars far Facility Events.

Greated incoming customers in a professional manner and provided friendly. knowledgeable

assistance.

Answered telephone inquiries from clients, vendors and the public.

Managed, vendors and organize.

Assisted with event planning, including associated travel and log

Prapared packages for shipment, pickup or courier delivery ta customers.

Business Center Administrator/Calt Center Supervisor

EMCOR GOVERNIVENT SERVICES - arlingtan, VA

August 2014 te October 2078

GS provides a full array of government and state building maintenance services for building contracts

across the nation

Performed clerical and adrministrative functions regarding inventory and maintenance of facility.

Planned and scheduled assigned projects, and ensured a timely completion.

Assisted multiple internal departr-ents- Schaduling, Procurement (Purchase Orders), Finance, Account

Management.

Procass includes reconciling of all P-cards purchases and PO cequest.

Ensured services are executed in compliance with aur client contract.

Perfarmed heavy multi-tasking in a fast pace environment.

Develop and Maintain Files and Filing System.

Managed the work order process of planned or reactive services to a successful completion.

Maintaia calendars for the Call Center and the Office teams to include the Time aff calendar, Daily

operations calender.

Analyzed departmental documents for appropriate distribution and fling

Work Flow Supervisor / Call Center Supervisor

EMCOR SOVER MENT SERVICES/Bethesda Medicai Cerzer - Bernesd2, MD.

Moverntar 2012 ta Seaterber 2014

Utilized the Computer Maintenance Management Site for managing the day-to-day operations of the

Work Flow and Call Center, servicing multiple client projects including E-Scripts.

Prigritized, classied, prepared and distributed work orders.

Developed and implemented measurement, planning ard scheduling effectiveness

Prepared for and attended required meetings including regular staff meetings and steering team

meetings,

Maintain department communications for fa

Assist with New-Hiras and provide orientations

Developed new pracess for emplayee evaluatinn which resulted in marked performance

improvements.

ies and the Hospital.

Call Center Supervisor/Scheduler Planner

COR GOVERNMENT SEBVICSS - Wssctingcon, CC

+ Maintained Maximo for the NCR BOS CONTRACT

+ Created daily reports for the sites as well as for the Gaverrment.

+ Analyzed reports and made secommendations for quality imaroverr ent,

+ Assigned and coordinated work orders ta the Technicians.

+ Assisted customers and NAVFAC 'r resalving issues.

+ Analyzed daily work orders and made the necessary corrections.

+ Managed the work order process af planned or reactive services to a successful completion.

+ Managed the work order process af planned ar reactive services to a successful completion

«+ Investigated complaints and repart finding.

+ Coordinated the day-to-day operations af the Call Center

+ Managed the work order process of planned or reactive services to a successful completion

+ Investigated complaints and report finding,

« Operated teleptrone to receive incoming request for service, and questions from cal

for problem resolution

+ Reviewed and recorded information in the computer as required

+ Prioritized, classified, and prepared work orders.

+ Scheduted services call, according to contractual designations.

+ Assisted government customers with questions about work performance.

+ Scheduted and contracted information.

= Used computer to update and maintain lags in database.

+ Received service request from clients and input into system.

+ Evaluated personnel performance.

+ Interviewed potential employees and coordinated training

+ Interviewed potential employees and coordinated training

= Developed and implemented measurement, planning and sched:

rsfcustomess to

ing effectiveness.

Eaueation

istration

High school or equivalent in Business Admii

Clara Barton High Schoot

Skills

MAXIMO (9 years}

EXCEL (10+ years}

+ ID EDWARDS (9 years)

+ LIAISON (10+ years}

+ LOTUS NOTES (9 years}

+ Microsoft Office

* Data Entry

+ Human Resources

+ Scheduling

+ Payrol

+ Outlook

+ Office Management

+ training

+ Marketing

= Organizational Skills

+ Computer Literacy

+ Customer Service

Contact this candidate