Director of operations

ROBIN D. JACKSON

**** ******* **** ****** ******* Township, OH 45044 Mobile: 513-***-**** email: ***********@*****.*** Experienced leader who thrives in fast-paced environments and drives innovative solutions and positive impact to customers from her diverse managerial experience. Leadership

• Vast experience in leading diverse teams

• Staff supervision and team building

• Champion of diversity and inclusion initiatives

• Lead by example with a strong work ethic

• Skilled at managing multiple priorities at once

• Strong listening and coaching skills

• Skilled at working with Unions

Human Resources

• Talent recruitment and onboarding expertise

• Sound teaching and organizational dynamics

• Knowledgeable of HR/compliance risk areas

• Liaison with Employee Relations Team

• Expert in personnel matters and discipline

• Skilled at crossing organizational boundaries

• Compliant to HR regulations and laws

Compliance

• Policy and procedure knowledge (FDA)

• Risk assessment and abatement expertise

• Strong skills in food and employee safety

• Ensure budget and financial compliance

Communications

• Strong emphasis on ensuring goals are met

• Roll-outs, events and preparation skills

• Visual and contemporary communicator

Customer Service

• Willingness to take on responsibilities

• Consistently monitor to ensure excellence

• Manage volume to ensure ongoing capacity

• Inventory management/product availability

Skill Strengths

• Integrity, leadership and business ethics

• “Can Do” attitude

• Listening and problem solving

• Talent acquisition and planning

• Staff counseling/interventions

• Menu development/portion control

• Presentation delivery and preparation

• Technical Skills: Office Suite, POS Systems

• Strong organizational skills

• Both industry and Higher Ed experience

• Purchasing and Coordination skills

Professional Qualifications/Training

• Serv-Safe Certification – 19728150

• Chic-Fil-A Certification

• Aller-Train - 14117

• Pre-D Hearing Qualification

• Safety and Labor Champion Training

• AST Starbucks Certified

• Client Negotiations and Retention Training

Professional Associations

• HR Linked-In Forum

• National Association of College and

University Food Service

Aramark-University of Cincinnati, Cincinnati, OH

Director Of Operations 9/2023 – present

• Worked effectively with all levels while ensuring delivery of quality products and services

• Led staff in Chic Fil A, Qdoba and Panda Express as well as 3 licensed Starbucks

• Worked hand-in-hand with Employee Relations and HR on interventions, discipline, coaching, etc.

• C-Store and cafe management and oversight

Miami University, Campus Services, Oxford, OH

Director Of Operations 10/2019 – 9/2023

• Worked effectively with all levels while ensuring delivery of quality products and services

• Managed $42 M operation consisting of 11 U.S. locations

• Led staff in 5 dining commons and 2 licensed Starbucks including Student Center/Food Court

• Utilized Micros POS GET online ordering system, CBOARD Menu System Food Service Suite

• Received outstanding recognition and great feedback from constituents on leadership efforts

• Worked hand-in-hand with Employee Relations and HR on interventions, discipline, coaching, etc.

• Collegiate Concessions and Non For Profit Group Management

• C-Store Market management and oversite

Benedictine University, A’viands, Lisle, IL

Director, Operations, 6/2019 – 10/20/19

• Interviewed coached, trained and mentored new hires and seasoned employees

• Managed $3 M operating budget in 6 U.S. locations

• Drove consistency of processes, improved operations and successfully opened new facility

• Utilized Quadpoint/Blackboard POS CBOARD Menu System and S&E Concessions Loyola University, Aramark, Chicago, IL

Director, Services, 10/2017 – 6/2019

• Led team to improve unit performance by 48%

• Skilled in union support as a management liaison and highly skilled in pre-grievance situations

• Managed $11M operating budget in 8 locations

• Utilized MICROS/Simphony POS System

• Ensured employees and supervisors had Safety and Labor Champion Training—100% Eastern Kentucky University, Richmond, KY

Manager, Employee Services, 9/2016 – 10/2017

• Managed an operational budget of $7 M supporting 9 locations

• Improved unit performance 20% and increased employee morale under my direction

• Oversaw all branded and proprietary concepts to ensure compliance and sustainability

• Led K—12 food service management

• Utilized C-Store and POD Express system to effectively delivery products Expertise

Business Education

• Pre-Disciplinary Training, Miami University, Oxford, OH, January 2022

• Customer Service Training, Miami University, Oxford, OH, January 2021

• Disability Awareness Training, Miami University, Oxford, OH, January 2021

• Certified Instructor and Proctor for Internationally-Recognized Manager Certification Program Formal Education

University of Kentucky, College of Agriculture, Lexington, KY, May 2005 Concentration: Animal Sciences

University of Kentucky, Lexington, KY

Minor: Medicine – Veterinary

Family, sports, lifelong learning, travel, and empowering teams to achieve their full potential References available upon request.

Professional Experience

Hobbies and Interests

Contact this candidate