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Customer Service Manual Testing

Location:
Durg, Chhattisgarh, India
Posted:
January 26, 2024

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Resume:

PROFESSIONAL SUMMARY

*.* Years of Experience in the field of Manual Testing.

●2 years of Experience in the field of Support, Operations, Finance.

●Hands on experience in Content Testing.

●Experience in Web Based Application Testing and Mobile Based Application.

●Hands-on experience in Manual Testing and Regression Testing, Compatibility Testing, Content Testing.

●Well versed with the SDLC, STLC and Defect life cycle of a typical project. Experience in working closely with the development teams.

●Extensive experience in Functional, Regression and smoke testing.

●Basic knowledge of Agile Methodology.

●Capable of quickly learning New Technologies and adapting to a new environment.

SKILL PROFILE:

Technical Expertise

Operating Systems

Windows, Android.

Software Testing Tool

JIRA, Copy scale.

Other

MS Office, Excel.

PROFESSIONAL EXPERIENCE:

HCL Technologies Limited.

Software Engineer

From: May22 to till Now

Shriram Transport Finance Company Limited (09/21 – 11/22)

Roles and Responsibilities as Tester:

Requirement analysis based on client specification.

Involve in Content Testing and Functional, Regression and smoke testing.

Involve in daily stand-up meetings.

Detecting Defects and Reporting through Defect Report Template. Review meetings to evaluate the process and performance of the

application.

Role and Responsibilities as Executive:

Customers resolution and providing account statement, adjustments approval.

Documents Verification, Customer insurance policy claim, auditing.

Providing quality customer service and maintaining customer’s portfolio.

Handling problem / complaint call & mail from customers.

QUESS Corp Ltd (01/17 - 06/18)

Client: JIO

Roles and Responsibilities:

Completing all assigned task

billing and stock management.

Handling Jio products inquiry through, call or Email.

providing customer service & resolving customer issues.

Preparing Excel sheet daily and sending it to the team lead

EDUCATIONAL QUALIFICATION:

●B.E (ECE) from RGPV University Bhopal, in 2015 (M.P.).

●Intermediate from SVM Bhopal in 2011, affiliated from M.P board, [ Madhya Pradesh].

●High School from SVM Bhopal in 2009, affiliated from M.P Board [ Madhya Pradesh].

SKILLS & INTERESTS:

●Proficient in MS Office.

●Critical thinker: I always think clearly and rationally.

●Ability to work under pressure.

●Strong communication skills both oral and in written.

●Excellent analytical problem solving skills

PARTICIPATION:

●Participated in “Run for manavta “a charity run organized by manavta trust India for cancer patients

●Cricket Team Captain During Engineering.

●Volunteer in a College Fest.

PERSONAL PROFILE: -

a.Languages known : English & Hindi.

b.Date of Birth : 17thApril 1995

c.Nationality : Indian.

d.Marital status : Unmarried.

e.Hobbies : Bike Riding, Playing Cricket.

f. Contact No. : 799-***-****/887-***-****

g. Email ID : ad24cq@r.postjobfree.com

Declaration: -

I hereby declare that the information that I have furnished is authentic and true to the best of my knowledge.



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