Customer Service Assistant
Resume:
Personal
First Names
Chante Andile
Surname
Mananzi
Identity Number
Sex
Female
Marital Status
Single
Date of Birth
Nationality
South African
Race
Black
Languages
Swazi – home language (read, write and speak)
English – 2nd language (read, write and speak)
Afrikaans (read, write and speak)
Zulu (read, write and speak)
Xhosa (read and speak)
N.Sotho (very basic read, write and speak)
Driver’s License
Code C1
Military Obligations
None
Criminal Offences
None
Health
Good
Contact Details
Physical Address
Stand no. 1481, Church street, Kabokeni, 1245
Postal Address
P.O. Box 1191
Kabokweni, 1245
E-mail Address
ad24ci@r.postjobfree.com / ad24ci@r.postjobfree.com
Cell Phone
Secondary Education
Last School Attended
Nelspruit Private College, Nelspruit, Mpumalanga
Highest Standard Passed
Matric 2001
Subjects Passed
English, Afrikaans, Mathematics, Economics, Business Economics and Accounting
Tertiary Education
Institution Attended
Love Life Centre (Bloemfontein)
Certificate
Certificate in Computer Literacy
Other Courses Completed
Open office (Writer, Calculation draw, Impress),MS Office (Word,Excel,PowerPoint,Access),Windows, Troubleshooting, Basic Concepts of Information technology
Date/Year
June 2007
Institution Attended
Damelin (Lowveld)
Certificate
Bookkeeping to Trial Balance
Date/Year
22 August 2009
Institution Attended
Damelin (Lowveld)
Certificate
Payroll & SARS Tax Returns
Date/Year
June 2010
Institution Attending
Damelin Lowveld(Unigrad)
Certificate
Pastel Accounting (Partner Intermediate Ver 1.1)
Date/Year
May 2013
Institution Attending
Risk Training Institution
Certificate
Incident/Accident Investigation
Date/Year
June 2015
Institution Attending
NOSA
Certificate
SHE REP Functions
Date/Year
07/08/2017 – 08/08/2017
Institution Attending
NOSA
Certificate
Root Cause Analysis
Date/Year
16/11/2016 -18/11/2016
Institution Attending
ATTI
Certificate
Short Programme Certification – Office Practice
Date/Year
28 November 2016
Institution Attending
ATTI
Certificate
Short Programme Certification – Customer Service
Date/Year
November 2017
Institution Attending
ATTI
Certificate
Short Programme Certification – Develop and maintain effective working
relationship with clients
Date/Year
26 July 2019
Institution Attending
ATTI
Certificate
Short Programme Certification – MS Excel 2016
Date/Year
23 July 2019
Institution Attending
The South African Labour Guide
Certificate
Health & Safety Representative & Committee training
Date/Year
21 July 2022
Institution Attending
University of Pretoria
Certificate
Short Programme Certification – Asset Management & GRAP accounting
Date/Year
21 September 2022
Employer
WEM SCHOOL KABOKWENI
Position Held
Receptionist/Office administrator
Duties
Taking minutes.
Answering telephone and screening calls.
Process mail and filing of Principals’ documents and office documents.
Typing documents: inclusive of, reports, letters, faxes, agendas, minutes, action issues.
Ordering and distributing stationery.
Controlling and maintaining a daily register for teachers.
Receiving and processing the Principals confidential correspondence.
Dealing with general queries.
Provide assistance to parents with complaints.
Receptionist function.
Office cleanliness.
Reminding staff members of meetings and upcoming meetings.
Duration
07 January 2008 – 30 June 2008
Reasons for leaving
I was promoted to work at the Head Office as a Credit controller
Employer
WEM SCHOOL HEAD OFFICE
Position Held
Credit Controller
Duties
Responsible for the daily checking of students’ statistics.
Reception.
Attending to parents concerning school fees matters.
Distributing school fee statements at the end of the month.
Supervision on the secretaries.
Control of the office books.
Reconciliations of cheques & payments made for the month.
Record keeping of petrol vouchers.
Catering for meeting & hostel purchase
Duration
01 July 2008 – 12 January 2009
Reasons for leaving
I wanted a more challenging job with a better salary
Employer
KPD Consulting (Quantity Surveyors & Project Managers)
-
Position Held
Receptionist/Office administrator
Duties
Financial Administration.
Reception
Planning weekly schedule.
Monthly reports to Project Manager.
Managing petty cash.
Capturing subsistence and traveling claims.
Check budgeting allocations and usage.
Duration
12 January 2009 – May 2010
Reasons for leaving
I got a better job at Shoprite which challenged me and taught me more about the field that I’m studying.
Employer
Shoprite Group of Companies (Training in Shoprite Kabokweni)
Position Held
Trainee Manager
Duties
Administration Responsibilities
Managing all administrative tasks.
Issuing supplier and contractor invoices.
Ensuring that the branch budget is maintained.
Ordering staff uniforms and store resources.
Ensuring proper utilization of resources.
Verify the clocking system of site employees.
Complete and submit timesheets to head office.
Receiving Department
Ensure stock rotation.
Capturing supplier invoices, orders.
Check all documentation i.e. GRN, Returns, Delivery notes, and Picking Lists.
Control stock issuing, Transfers, and PCR.
Storeroom
Checking the expiry date on the stock.
Ensure that FIFO is implemented in stock rotation.
Maintain order and cleanliness of the stockroom.
Implementing stock drawing procedures.
Controlling the damages cages.
Recording damages and noting down reasons.
Sales Floor
Managing and supervising merchandisers.
Maintaining neatness on stock on shelves.
Help with the designing of promotion gondolas.
Supervising the services departments.
Ordering stock and making fill-in orders.
Making sure stock on promotion is available.
Duration
01 June 2010 to 02 October 2010
Reasons for leaving
At that time I was studying for the Payroll & SARS Tax Returns so I couldn’t do the part – time classes because I had to work on weekends.
Employer
AMZA ELECTRICAL
-
Position Held
Receptionist/Office administrator
Duties
Reception
Financial Administration.
Planning weekly schedule.
Monthly reports to Contractors.
Managing petty cash.
Capturing subsistence and travelling claims.
Check budgeting allocations and usage.
Doing quotations & invoices.
Attending site briefing & completing tender documents.
Doing reconciliations on the company expenses.
Duration
04 October 2010 to May 2015
Reasons for leaving
It was not a secured job because I was on contract.
Employer
KOBWA
Position held
Receptionist/Office administrator
Duties
Receive, Direct, Relay Telephone & Fax Message
Managing the Reception and Administration area
Assist & direct visitors
Ensuring effective, efficient filing and administration of files
Office administration and Secretarial support
Administering procurement of Head Office and IT supplies/ equipment
Respond to Public enquiries
Provide Secretarial support
Planning weekly schedules
Managing Pool vehicle usage by staff
Ensuring that Manager’s office is properly administered and managed at all times
Monthly reports to Manager
Financial Administration
Managing Petty cash register
Duration
01 June 2015 – To date
Employer
KOBWA
Position held
Administration Assistant : acting
Duties
Office administration duties
Quality management under SHEQ office
Procurement and Creditors
Reporting to Financial assistant
Communications and corporate social responsibility
Supervision of general workers(Tea lady & cleaner)
Duration
01 July 2019 - To date
Reason for leaving
I’m currently acting on this vacant position but also doing my Receptionist duties.
INTERPERSONAL & COMMUNICATION SKILLS
Self motivated, enthusiastic, performance driven and a dedicated individual.
Professional & effective telephone skills.
Good communication skills & able to use and negotiate effectively
Good team building skills with the ability to encourage others and build their confidence
Able to detect potential problems at any stage also prepared to ask questions where necessary in order to get the problem solved
Prepared to take assignments where necessary at any level conscientious, focused high level tasks.
Willing to work over time if necessary and able to work under pressure.
Customer services orientated and skilled.
Ready for any challenges that I come across as an individual.
Deadline orientated.
References
1.Principal (WEM School)
Mr. L.B. Amao
2.Director-Technical Financial Accounting (DAMELIN /UNIGRAD): Gerald Danilowitz
3.Project Manager (KPD Consulting):
Mr. K.O. Mazibuko
082-***-****(w) / 076-****-***(cell)
4.Branch Manager- Shoprite Kabokweni
Mr. Jeffrey Mangena
082-***-****(cell) / 013-*******(w)
5.Manager (AMZA Electrial)
Mr. Dumisani Kunene
6.Colleague (KOBWA)
Ms. Khethiwe Ngcobo
Declaration Statement
I, Chante Andile Mananzi, hereby declare that all the information reflected above is true and correct. Proof of qualifications and list of references are available on request.
Curriculum Vitae
Chante Andile Mananzi
Mobile: 076-***-****/083-***-****
Email: ad24ci@r.postjobfree.com /
ad24ci@r.postjobfree.com
Contact this candidate