Customer Service Medical Group

BRITTANY OWENS

864-***-****/****************@*****.***

Dedicated professional with experience in training, insurance and delivering exceptional customer service to clients and employees. Excels in resolving employer challenges with innovative solutions, systems and process improvements. Proven experience in delivering results that increase efficiency, customer satisfaction and savings to the bottom line. Positive, optimistic, collaborative and works well with employees at all levels of an organization.

RELEVANT SKILLS

Strong leadership, organization, and team building skills

Ability to exercise discretion and good judgment in interpreting and applying company policies to issues and problems as well as apply conflict management skills, as necessary

Ability to handle confidential information in a professional manner

Proven track record for excelling in high volume -fast paced environments

Familiarity with employment laws and regulations

Strong understanding of HIPAA regulations regarding privacy act information

Excellent interpersonal, written and verbal communication skills

PROFESSIONAL EXPERIENCE

Medical Group of the Carolinas Orthopedic Surgery in Greer, South Carolina 2021-Present

Referral Specialist

Reviews referrals and calls approximately 50 patients daily for six doctors

Enters in medical records requests correctly for the third party

Handles a large volume of multi-line phone system

Medical Group of the Carolinas Orthopedic Surgery in Greer, South Carolina 2015- 2021

Patient Access Representative/Insurance Verification

Receive, coordinate, and implement the initial patient experience while providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process

Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patients with estimated responsibility for services requested or rendered

Adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices

Handles a large volume of patients as well as a multi-line phone system efficiently and effectively

Dish Network in Spartanburg, South Carolina 2012-2013

Refurbished Receiver Tester

Troubleshooted and completed minor repairs on receivers

Tested refurbished units

Followed all Safety procedures

EDUCATION

Associates degree in Medical Office Administration, Virginia College, Spartanburg, SC, 2015

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