SUSAN K. DUFFY

Phone: 781-***-**** Email: ad24bi@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Claims Representative April 2018 -2023

Central Insurance Companies, Waltham, MA

-Handle large caseload of personal and commercial claims in multiple states

-Coverages including auto, general liability, homeowners, transportation and property

-Fulfill reporting requirements to agents, insureds and management

-Work with and direct defense counsel throughout the litigation process

-Attend and/or participate in mediations, arbitrations, settlement conferences and trials

-Set, monitor and suggest appropriate reserves

Claims Examiner July 2015-2016

Tristar Risk Management

-Work remotely from home handling large caseload of commercial claims with exposures countrywide.

-Apply my legal background to focus on large exposure litigated claims

-Coverages including but are not limited to General Liability, Auto Liability, Transportation, Pest Control, Mining and other various industries

-Fulfill reporting requirements to insurers, insureds and agents

Attorney Dec. 1998 – July 2015

Lynch & Lynch, Easton, MA

-Handle defense of various lawsuits including automobile, residential/commercial premises liability, construction and general liability as well as insurance coverage disputes and M.G. L. c. 93A claims

-Management and responsibility of case load including formulating and executing discovery plan and pretrial motion practice

-Represent insurers and insureds at arbitration and mediation

-Handled dedicated accounts such as Walgreen’s and Shaw’s Supermarket

-Participate in preparation of trial strategy with insurers, insureds, experts and other trial counsel

-Responsible for trial preparation, including lay and expert witness preparation and motions in limine

-Fulfill reporting requirements to insurers and insureds

-Try cases in both District Court and Superior Court

Personal Lines Senior Claims Adjuster 1994 – 1998

CNA Insurance Company, Quincy, MA

-Handle large caseload of personal and general liability claims

-Review each claim for coverage, liability, financial exposure, fraud and need for medical or legal expertise

-Conduct interviews of parties and witness

-Obtain all medical records and if appropriate, evaluate for settlement

-Negotiate with plaintiffs’ lawyers and bring cases to resolution

-If needed, retain and assist defense counsel through the discovery period

-Attend depositions, mediations, arbitrations and trials

Personal and Business Lines Senior Adjuster 1990 - 1994

LIBERTY MUTUAL INSURANCE COMPANY, Hingham, MA

-Responsible for investigating and handling bodily injury and worker's compensation claims in Massachusetts

-Handled largest accounts including Shaw’s Supermarkets and United Parcel Service

-Worked as a team leader and assigned cases to adjusters

-Authorized settlements for other adjusters

-Determine use of outside vendor services such as investigators, medical examinations and accident reconstructionist

-Conduct and attend mediations, arbitrations, trials and hearings at the Department of Industrial Accidents

Education/Bar Admission

-Admitted to the Massachusetts Bar 1997

-New England School of Law, J.D. 1997 – Evening Division

-Fairfield University, BA Sociology, Minor in Spanish 1990

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