Vanessa S. Mohammed

LP#* Temple Street, Bank Village, Carapichaima

868-***-****, 308-8218

E-mail: ad248x@r.postjobfree.com

SUMMARY STATEMENT

With over ten years of experience working in fast-paced corporate environments and within confidential departments I have been performing a wide range of administrative duties among other tasks. I am outgoing and proficient at building and maintaining professional relationships. An excellent worker with integrity, who is innovative and diligent and can work well with teams and unsupervised can easily adapt to the complexities of the workplace whilst maintaining a high work ethic. OBJECTIVE

To obtain a position within your organization which would allow me to develop innovative ideas and utilize my managerial skills to assist in problem solving and make a positive contribution to the growth and development of the organization.

WORK EXPERIENCE

Rhand Credit Union Co-operative Society Limited Nov 2019 – July 2020 Member Relations Officer - (Temporary)

Attends to all members and stakeholders in a prompt and pleasant manner and assists in the completion of transactions.

Answers telephone calls as per standardised guidelines; provides prompt and efficient service when assigned to the call centre

Provides accurate information, responds to queries and resolves simple issues in an efficient manner.

Keeps informed regarding the Credit Union’s products, promotions, services, and events.

Actively cross-sells and markets the Credit Union’s services and products.

Enrols new and existing members for new accounts, products etc; liaises with external providers as needed to resolve queries, claims etc

Assists with scheduling loan appointments, follows up with calls to stakeholders regarding appointments, transactions etc.

Performs teller duties as may be required

Provide scheduled and adhoc reports as required

General Administrative duties including filing, preparation of documents etc.

Assists with special projects/assignments and attends training as required Amplia Communications Limited- A Division of Bmobile/TSTT Amplia Communications 2018-2019

Revenue Assurance Officer

• Processing accounting receivables and incoming payments in compliance with financial policies and procedures.

• Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.

• Perform credit enquiries and approve/decline new customers accordingly meeting established service level agreements.

• Verify discrepancies by and resolve clients’ billing issues.

• Helps customers by answering questions; responding to requests.

• Validations of new accounts.

• Reconciliation between CAF and CRM.

• Monthly reporting of Anomalies.

• Scanning, uploading and Filing of CAF.

• Manage the dunning process and all delinquent accounts for the purpose of collecting past-due and balance.

• Gather all relevant information, log and respond to open tickets and communicate relevant details to customer within agreed time limits as specified in the SLA.

• Delegate Tickets to internal resources and escalate where necessary

• Maintain a high degree of Customer Service for all support queries and adhere to service management principles

Amplia Communications 2017-2018

Credit Assistant

• Daily preparation and posting of customer payment journals from the various payment channels accurately and meeting service level agreements.

• Assist with Massy Loyalty Point’s remittances and reconciliations.

• Assist with co-ordination administrative functions of the billing process

• Follow up with both residential and enterprise customer for collection on outstanding balances.

• Maintain the privacy of customer information and integrity of records.

• Preparation of daily and monthly collections reports.

• Respond to customer queries regarding payments within service level agreements.

• Complete cashier pre-shift supply checklist and hand-overs as required.

• Liaise with Billing Administrator to clarify customers question or concerns about charges on bills and any other bill related issues.

• Attend departmental meetings as required.

• Assist in contacting necessary suppliers, vendors, etc. for cheque collections and cheque delivery.

• Give on the Job training for new staffs when necessary.

• Handles receipt of cash, Cheque, credit cards and direct billing requests properly.

• Log all daily deposits in Deposit book.

• Conduct and settle all daily transactions.

• Ensure all HSE assigned Key Performance Indicators (KPI’s) are fulfilled. Massy Group of Companies

Massy Communications 2015-2017

Director of First Impressions

• Assisting HR department / Manager.

• Assist with Team projects.

• Sorting and processing of incoming and outgoing mails.

• Sign for and distribute letters/mail or similarly delivered packages.

• Scheduling job interview.

• Providing customer service to organization employees.

• Manage Petty Cash.

• Ensuring background and reference checks are completed.

• Answering the telephone; relaying messages; maintaining equipment and supplies.

• Liaison officer with Teams within the Massy group of Companies.

• Operates telephone to relay incoming, outgoing, and interoffice calls.

• Answers, screens, and routes telephone calls.

• Supplies information to callers and records messages, ensuring that all relevant.

• Information is transferred to the respective Company personnel in a timely manner.

• Assist with the Co-ordination of activities within the Human Resources Team.

• Act as the first point of contact for client requests for support received. Massy Technologies Info Com 2012-2015

Inside Sales Support Admin /Customer Service Representative

• Providing a high level of customer service to assigned clients.

• Communicate and interact with high profile clients, vendors, and visitors.

• Giving clients support during all stages of a sale.

• Keeping accurate records of all sales and prospecting activities.

• Advising customers when they are making purchase decisions.

• Resolving customer complaints and disputes.

• Providing customers with technical product information.

• Writing up email proposals and responding to pricing enquiries.

• Qualifying potential new customers.

• Growing existing business relationships and acquire new one.

• Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.

• Collect and maintain inventory of consumer stocks and supplies.

• Support staff in assigned project based work.

Treasure House 2008-2012

Store Manager.

• Plans and directs the day-to-day operations of the store.

• Develop strategies to improve customer service, drive store sales, increase profitability,

• Create store policies and market programs that will increase sales and grow the existing customer base.

• Maintain high store standards and conditions that foster a positive environment.

• Ensure customer needs are met, complaints are resolved and service is quick and efficient.

• Ensure all products and displays are merchandised effectively to maximize sales and profitability.

• Maintain store staff by coaching, counseling and disciplining employees; planning, monitoring and appraising job results.

• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

• Ensure availability of merchandise and services by approving contracts; maintaining inventories

• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers

• Develop a schedule of holiday activities and promotions throughout the year strategically designed to

• bring in more revenue Manage stock levels and make key decisions about stock control

• Organize special promotions, displays and events

• Update colleagues on business performance, new initiatives and other pertinent issue EDUCATION

Trinidad and Tobago International Finance Centre 2018 ACCA - Certificate in Global Business Services

CTS College of Business and Computer Science 2017

University of Hertfordshire

B.Sc. Information Technologies

CTS College of Business and Computer Science 2016

Associate Degree- ABE (Association of Business Executives) Business Management

CTS College of Business and Computer Science 2011

Diploma 1 & 2- ABE (Association of Business Executives) Business Management Information Systems

CTS College of Business and Computer Science 2008

Certificate- ABE (Association of Business Executives) Business Information Systems

ADDITIONAL SKILLS

UWI School of Business and Applied Studies Ltd – Skills Training

Chamber of Industry and Commerce- Excellent Customer Service Skills

C&D Business Enterprises Training Centre- Tax Consultancy and General Management and Marketing Program

Emergency Care and Safety Institute- HSE First Aider

Microsoft Proficient in Word, Excel, PowerPoint, Access. REFERENCES

Gale Grant - Manager

Financial Complex

Twin Towers

Port of Spain

365 – 6929

Apple Parris – Financial Accountant

Massy Motors

Lady Young Road

Morvant.

365 - 3388

Contact this candidate