Shanique Thomas

ad2481@r.postjobfree.com

Mobile: 848-***-****

PROFESSIONAL EXPERIENCE

ORGANIK STAFFING SOLUTIONS 1099, Remote 01/2023-Current

Healthcare Recruiter

■Full life-cycle recruitment of healthcare professionals Physicians, Physician Assistants, Nurses, Therapist, LPN, Psychologist.

■Recruiting, interviewing, and placing administrative healthcare professionals in contract and contract-to-hire positions with our clients

■ Identifies internal and external candidates for vacant positions, including assessing job postings and employee referrals, screening resumes, and conducting interviews by phone, in person or via electronic media.

■ Cold calling candidates.

■Performing departmental needs assessments for hiring expectations to ensure quality hires

■ Strategizing with teammates to accomplish weekly business growth goal.

■Maintaining strategic communication with hiring managers at all times.

■Maintain database with accurate candidate contact information, qualifications and selling points.

■Developing strategies to attract and retain talent.

■Conducts strategy meetings with hiring managers to identify expectations, clarify processes and provide regular updates.

■ Scheduling interviews and follow ups.

ALEXANDER MANN SOLUTIONS/DELTA AIRLINES, Remote 07/2021-12/2022

Lead Talent Acquisition Specialist

■ Manage weekly meetings with hiring managers, addressing deficits in pipeline, using my analytical skills, and developed ways to fill roles.

■ Managed all Senior Recruitment Coordinator responsibilities: working directly with Delta HR-Business Partner on a High-Volume Account carrying out full cycle recruiting for Customer Service Agents and Corporate Talent.

■ Assist in recruitment process after data analysis is provided, ensuring pipeline is met with every requisition, alongside the Talent Business Partner.

■ Assist in sourcing, social networking, social media marketing, and interviewing candidates when needed using active and passive strategies.

■ Delivering positive candidate experience during interview process and assist with offer approvals, working with impending hires to assist with questions regarding the role and offer process.

■ Manage a team of five coordinators, applying leadership development skills, perform on the job training. Work with impending hires to assist with questions regarding the role and offer process, manage spreadsheets, workload management, ownership of the group mailbox and operation manuals.

■ Ensuring that data integrity, accuracy and SLAs are met by the team, local point of escalations, communicate and explain any process changes to the team. Act as the final checking mechanism for the parts of the process. Conduct process reviews and make suggestions for improvements.

■ Coordinate any projects and workload of other team members. Contribute to the recruiting and people operations department as a team player, updating the ATS, when required.

■ Scheduling, prospective Delta Pilots, and Customer Service Agents complex interviews, liaising, and negotiating with candidates, secure interview days, times, and logistics.

■ Utilize my administrative skills to book travel arrangements for potential Pilots to interview in our Atlanta base.

■ Drove program management new employees’ orientation by participation in hiring events, producing candidate job offers, manage the process of drug screening, verify identity, ensure that they are directed to fingerprinting and completed in one day.

SMITH&NEPHEW, Remote 01/2021-07/2021

Human Resource Administrative Assistant-Consultant

■ Conduct intake interviews with employees, communicate with key stakeholders, and perform trace protocols related to

COVID-19.

■ Follow documented protocols and processes to deliver world class customer service and first call resolution with delivering positive candidate experience

■ Update the workday system while understanding and following information security protocols and handle sensitive data.

■ Drove required case management follow up, such as wellness check-ins, coordination of return to work and documentation.

■ Program management of weekly COVID reporting to leadership/committees with estimated numbers of COVID cases within the workplace. Gather, summarize, analyze data and report on COVID-19 related issues and leaves.

■ Execute COVID related processes and provide support for applicable related leaves and activities.

■ Lead administrative duties by responding to emails and phone calls to the HR service center. Review, research, resolve or escalate, and close all assigned inquiries within agreed upon service level agreements (SLAs).

■ Perform other related duties as assigned by management. Adheres to established HR policies and procedures. and problem resolution to the HR Centers of Excellence and Business Partners.

CONDUENT-HAMILTON, NJ 02/2020-07/2020

Customer Service Representative

■ Handled inquiries for the NJ Department of Human Services Office of Child Support and the services it provides.

■ Speak with the customers on the phone, address and research inquiries and provide accurate information. Modified customer service support system to reduce complaints.

■ Screened all inbound calls making sure customers were the right customers by verifying names, addresses and socials.

■ Navigated through multiple screens while providing customer service assistance.

■ Provided each inbound caller with their own generated pin number so that they can access their own personal information.

SYNCHRONOSS – Edison, NJ 01/2007-02/2008 Administration –Consultant

■ Assist customers in transferring an existing telephone number assigned by a local exchange carrier to another network.

■ Pull customer service information to verify that the telephone number is owned by the customer.

■ Submit order forms with letters of authorizations and required information for release of porting telephone numbers.

■ Correct any telephone numbers that might be in jeopardy of disconnection, escalate orders when necessary.

■ Identify system issues and analyze situations in order to propose resolutions to the development team.

■ Ensure order accuracy, devising and implementing fix actions for orders that do not meet quality standards.

PUBLIC DEFENDERS’ OFFICE – New Brunswick, NJ 09/2005-01/2007 Legal Secretary -Consultant

■ Prepare standard legal forms including drafts, court orders and notices for judges’ chambers and prosecutors’ office.

■ Maintain accurate records on each client’s case.

■ Proofread legal briefs and supporting documents prepare for final review and assign to an attorney.

■ Ensure the close out of cases submitted by private attorneys and trial attorneys. Maintain accurate records on each client’s case.

■ Handle and prepare all requests for information from clients, courts, personnel, and service agencies.

CONCENTRA INTEGRATED SERVICES – Woodbridge, NJ 03/2005-09/2005 Administrative Coordinator – Consultant

■Work in partnership with nurse case managers telephonically.

■ Manage all medical claims for various automobile insurance carriers,

■Assign cases on a daily basis for doctor’s final claim evaluations, assist in scheduling first reviews and appeals for claims.

■Contact various medical providers to obtain verification of benefits for pre-certification.

BIRLASOFT- Edison, NJ 06/2002 –03/2005 Human Resources Administrative Assistant - Consultant

■ Prepared reference letters, employee letters of credit and resignation letters

■ Booked travel and hotel accommodations for executives

■Answered phones, directed incoming calls, fax, filing, scanned and distributed incoming e-mails, interacted with clients.

EDUCATION & CERTIFICATION

Rutgers University, Newark, NJ Graduated 5/2011

Bachelor’s degree in psychology

ADDITIONAL SKILLS

Computer Skills: Microsoft Office Outlook 365, Windows 10, Word, Excel, PowerPoint, Access, Google Suites, Microsoft Teams, Zoom, Typing (50 wpm), Avature, SharePoint, Travel arrangement, Workday, Ariba, meeting scheduling, Adobe, Service Now, Airline Apps, Adobe Photoshop, Jazz HR, LinkedIn, indeed, Zip Recruiter, Monster

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