TAMMY CUTTS

Sachse, TX 469-***-**** ad246z@r.postjobfree.com

Summary

 

Personable and empathetic Insurance Agent with over a year of industry experience and a passion for helping clients find a policy they can rely on. Highly skilled in organization and customer service with keen attention to detail.

EXPERIENCE

TZ Insurance Solutions

Insurance Sales Agent September 2022-October 2023

Act as an intermediary between clients and the company to ensure effective communication and mutual satisfaction.

Conduct interviews and gather information about potential clients to learn more about their unique situation and needs.

Provide consistent and reliable customer service to maintain and grow client base.

Guide clients through the process to maintain and grow client base.

Greystar

Assistant Resident Relations Coordinator August 2008 – February 2010

Responded to messages and inquiries and used active listening and open-ended questioning skills to promote quick issue resolution.

Compiled service requests & followed up on completed requests.

Introduced and monitored lease renewal offer letters to maintain high occupancy rates.

Negotiated, Prepared, & signed contracts with clients.

Audited files and reported any issues requiring follow-up to the program manager.

Communicated effectively with owners, residents, and on-site-associates.

Planned special events such as wine tastings art gallery openings, open loft parties, Blood drives, charity events, and other events geared towards retention.

Management Support

Property Manager Mar 2006 - Feb 2008

Minimized vacancy periods by collaborating with superiors to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.

Handled tenant complaints promptly, calling in maintenance and other support services as needed.

Assumed ownership over team productivity and managed workflow to meet or exceed superior quality service.

Managed operations, leasing, and resident retention functions of upscale community of nearly 500 apartment homes.

Sandalwood Management

Assistant Manager June 2004 – March 2006

Conducted property showings to answer questions and redirect concerns to close contracts.

Compiled maintenance requests and reached out to contractors for bid proposals.

Collected, processed and posted payments for current and delinquent tenant accounts Responded to inbound inquiries regarding accounts and payments & made outbound calls to vendors and customers and customers to discuss and resolve account needs.

Reconciled accounts receivable & payable ledgers to verify payments and resolve variances, performed move out walkthroughs, assessed charges, and processed invoices and security deposit refunds.

Completed month-end closing processes, journal entries, and accruals.

Sherron Associates

Property Manager November 2002 – June 2004

Customer service, accounts receivable, accounts payable, payroll, collections, and evictions. Lease administration, Implement new rent specials and coordinate property advertising.Assist potential residents in determining and meeting their rental needs.

EDUCATION

Brookhaven College

LICENSES

Licensed to sell Medicare in 22 states.

Active drivers license.

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