Customer Service Call Center
Resume:
Rainbow Marsh
Fountain, CO *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Billing Specialist
Spectrum - Colorado Springs, CO
October 2021 to April 2023
Billing representative in a inbound call center.
Account manager
DMS Custom - Colorado Springs, CO
April 2018 to March 2020
I had various duties that include Account management, problem solving, time management, exceptional customer service, multi phone line experience as well as Microsoft word and Excel proficient. Warehouse Worker
Advantage Logistics - Fountain, CO
January 2017 to April 2018
While working in this warehouse I demonstrated order taking and receiving, problem solving, and time management.
Manager
Summit Subway, LLC - Colorado Springs, CO
November 2015 to January 2017
Hiring, scheduling, ordering, inventory, management, problem solving, and exceptional customer service.
Office Manager
Hearing Aids 4 U
2012 to 2015
Patient coordination, verifying medical insurance, scheduling, customer service, time management, phone and computer skills
Education
Associate in Business Management
Pikes Peak State College - Colorado Springs, CO
June 2017 to Present
High school diploma or GED
Skills
• Management (8 years)
• Customer Service (10+ years)
• Training (5 years)
• Account Management (2 years)
• Supervising experience
• Administrative experience
• Construction
• Supervising experience
• Call Center
• Sales
• Front desk
• Construction
• Customer service
• Google Docs
Certifications and Licenses
Driver's License
August 2021 to October 2026
Assessments
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Office manager — Proficient
December 2021
Scheduling and budgeting
Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Professionalism — Proficient
December 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am in my final semester of obtaining my associates in business management
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