Rowena A. Cacao

South San Francisco, CA ***** 415-***-**** ad244z@r.postjobfree.com www.linkedin.com/in/rowena-cacao

Profile

A highly service oriented team member, hard worker and self-motivated individual who is excellent at multi-tasking and working under pressure. Demonstrates cultural sensitivity and adaptability while working with an international team and serving a diverse range of people.

Experience

BUSINESS OWNER BEAUTIFUL YOU BY CANDIE MARCH 2021- PRESENT

·Founded and established a thriving esthetics practice focused on delivering personalized skincare treatments and services.

·Expanded service offerings based on industry trends and client feedback, introducing new treatments and skincare products.

·Developed and implemented business strategies that resulted in a steady growth of clientele and increased revenue year over year.

·Created a welcoming and relaxing environment, ensuring an exceptional client experience from arrival to departure.

·Implemented effective marketing and promotional campaigns utilizing social media, local partnerships, and client referrals to drive business growth.

HOUSE MANAGER TRINITY/THRIVE GROUP HOME NOV 2014 - JULY 2018

·Trained and supervised 15 staff including caregivers, administrative personnel, and support staff to provide high-quality service in all areas of the facility.

·Collaborated with healthcare professionals to develop and implement individualized care plans for residents.

·Conducted regular performance evaluations, provided feedback, and addressed staffing issues and concerns.

·Fostered a positive and collaborative work environment, promoting teamwork and professional development.

·Addressed any compliance issues and implement corrective actions.

·Conducted stock inspections to detect shortages, replenish supplies, and uphold a steady inventory level.

·Facilitated regular meetings and training sessions to keep staff informed and engaged.

·Analyzed feedbacks, incidents, and data to identify areas of improvements and implement changes accordingly.

SENIOR FLIGHT STEWARDESS EMIRATES MARCH 1996 – OCTOBER 2011

·Orchestrated award-winning service delivery on flights, earning commendations from passengers and contributing to the airline’s reputation for luxury travel.

·Over-all in-charge of the flight attendants in Economy, First, and Business class.

·Conducted regular training sessions with diverse cabin crew teams on emergency procedures, enhancing the team’s preparedness for crisis situations.

·Maintained a strong focus on safety and adherence to aviation regulations in all in-flight operations.

·Handled emergency situations with professionalism and composure while implementing appropriate procedures for optimal outcomes.

·Resolved passenger complaints in a timely and professional manner, mitigating negative experiences and ensuring overall satisfaction.

·One of the highly qualified personnel onboard to utilize TEMPUS to provide compassionate assistance during medical emergencies onboard, administering first-aid treatment in accordance to training guidelines until additional help arrived.

FG1/G1 CABIN CREW EMIRATES MARCH 1994 – FEBRUARY 1997

·Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.

·Collaborated with fellow crew members to deliver seamless flight experience for passengers, ensuring timely departure and arrival.

·Assisted passengers with special needs, providing personalized care and support throughout the flight.

·Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status and fare class.

·Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.

·Managed challenging situations such as handling unruly passengers or addressing flight delays in a calm and professional manner.

G2 CABIN CREW EMIRATES AIRLINES FEBRUARY 1992 – MARCH 1994

·Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.

·Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.

·Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

·Responsible for Economy Class cabin services.

EXECUTIVE SECRETARY DOW CHEMICALS SA APRIL 1990 – JANUARY 1992

·Supervised challenging situations such as handling unruly passengers or addressing flight delays in a calm and professional manner.

·Provided high level support to the District Sales and Marketing Manager for Middle East, Europe, and Africa by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging travel itineraries, and scheduling meetings.

·Managed Middle East and Africa’s customers/dealers by using a consultative selling approach to educate end users and reseller partners.

·Ensured prompt follow-up, resolution, and tracking of all sales, and securing renewals for existing customers.

·Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.

·Streamlined internal communication by creating informative reports, presentations, and memos for executives and team members.

Skills & Abilities

·Streamlined internal communication by creating informative reports, presentations, and memos for executives and team members.

·Trained and licensed for the following aircraft: Boeing (B777-300/200, B727), Airbus (A300, A310, A330, A340-500, a380)

·Customer Relationship Management (CRM)

·Excellent interpersonal and communication skills

·Conflict Resolution Techniques

·Outstanding skills in time management, organization, and workflow management

Education

ESTHETICS DECEMBER 2019 COSMOTEK COLLEGE - SAN JOSE, CA

CABIN CREW AB-INITIO APRIL 1992 EMIRATES AVIATION COLLEGE – DUBAI, UAE

B.S. PHARMACY (UNDERGRADUATE) JUNE 1986 -MAR 1988 UNIVERSITY OF SANTO TOMAS – MANILA, PHILIPPINES

Contact this candidate