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Customer Service Relations

Location:
Gainesville, GA
Posted:
January 27, 2024

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Resume:

Professional Summary

Skills

Work History

MEGAN LE

Gainesville, G.A 30504 470-***-**** ad242y@r.postjobfree.com WWW: Bold Profile I am a very dedicated hard worker whose work ethics have always moved me up no matter what the job. I have exceptional customer service skills. Very well driven, and I learn quickly. High volume production capability

Fast learner

Excellent customer service skills

Issue and conflict resolution

Cash handling accuracy

Flexible schedule

Dependable and reliable

Customer Relations

Forklift Operation

Customer Service

Parts Manager

Auto Zone

Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Established individual parts inventory levels to balance stock for maximum inventory turns. Mitigated financial discrepancies by managing claims processing, damaged goods, back orders, overage's and shortages.

Taught junior employees how to meet operational and sales goals with proactive strategies. Organized and updated schedules to optimize coverage for expected customer demands. Managed employee schedules and daily assignments.

Received, examined and reshelved returned parts.

CSS

Dicks Sporting Goods

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.

Trained new team members in cash register operation, stock procedures and customer service.

Learned roles of other departments to provide coverage and keep store operational. Maintained flexibility to work varied schedule, including nights and weekends. Greeted incoming customers and provided personable and knowledgeable service. Received and inspected shipments to complete timely merchandising updates. Presented friendly and positive attitude while communicating clearly with customers and colleagues.

Worked closely with front-end staff to assist customers. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Welcomed customers, offering assistance to help find necessary store items. Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

Received product orders, unloaded merchandise and arranged store stock into appealing displays.

Helped customer locate and select appropriate merchandise throughout store. Restaurant Shift Manager

Wendy's

Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross- contamination.

Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.

Checked temperature of freezers and refrigerators to maintain proper storage of cold items. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.

Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections. Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.

Jan 2022 - Dec 2022

Burford

Amazon Delivery Driver

Performance Plus Logistics Of Atlanta

Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Education

Completed rush deliveries on tight timetables to satisfy customer needs. Delivered packages to customer doorsteps and business offices. Contacted customers prior to delivery to confirm and coordinate delivery times. Loaded truck and properly secured items to prevent damage for deliveries. Maintained organized, clean and professional vehicle to protect company reputation with customers.

Feb 2021 - Jan 2022

Gainesville GA

Packing, Shipping, and Receiving Assembler

Marel

Uncovered and resolved errors with minimal oversight. Scheduled pickups and deliveries to maintain smooth operations. Picked orders, scanned products and packed boxes.

Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.

Oakwood, GA

GED

Lanier Technical College



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