Chanita Duley
Fort Worth, TX
********************@***********.***
Results driven professional with over 10 years of experience in collections and sales has a proven track record for increasing profits and exceeding quotas. Work Experience
Collections Representative
Regions Financial - Flower Mound, TX
January 2022 to August 2023
· Monitor accounts to identify outstanding debts.
· Oversee inbound and outbound calls regarding past due payday loans.
· Update account status records and collection efforts.
· Report on collection activity and accounts receivable status.
· Exceed monthly company and individual goals.
Inbound Sales Agent
Holiday Inn Club Vacations - Pantego, TX
January 2016 to January 2022
· Received Top Agent Award during July 2018.
· Sell qualifying guest vacation packages.
· Assist guests with any questions or concerns about the vacation properties.
· Determine that the IHG guest meets qualification standards for our marketing packages.
· Assist guests in booking reservations for their vacation packages. Collector
Physician’s Office Partners - Overland Park, KS
October 2013 to December 2015
· Review, process, and post balances on all accounts receivable.
· Read and interpret a variety of insurance remittance advices.
· Manage all correspondence related to insurance and patient accounts.
· Contact insurance carriers or self-pay clients with intent on receiving the maximum payments on accounts.
Education
Diploma in Job Corps
Skills
• Data Entry
• Typing
• Mac Entourage
• Google Docs
• Google Mail
• Evernote
• Microsoft Office
• PowerPoint
• Publisher
• Excel
• Outlook
• Access
• Customer service
• Inside Sales
• Outbound Sales
• Salesforce
• Telemarketing
• Cold Calling
• Multitasking
• Accounts Receivable