Resume

Human Resources Level 1

Location:

Johannesburg, Gauteng, South Africa

Salary:

30000

Posted:

January 27, 2024

Contact this candidate

Resume:

CurriculumVitae

Dhanum (Nancy)

Govender

Contact-: 083-******* or

063-***-****

Email-: ad241y@r.postjobfree.com

CURRICULUM VITAE

NAME -:Dhanum (Nancy) Govender

MAIDEN NAME -:Pillay

I.D. No. -:780***-****-***

DATE OF BIRTH -:04 January 1978

MARITAL STATUS -:Single

DRIVERS LICENCE -:Code 08

RESIDENTIAL ADDRESS-:63 Ebden Street, Queenstown, 5319, Eastern Cape, South Africa

POSTAL ADDRESS -: Same as residential

EMAIL ADDRESS -:ad241y@r.postjobfree.com

TELEPHONE -:083-******* or 063-***-****

HEALTH DEFECTS -:None

HOBBIES -:Reading,music,

T.V,movies,gyming

CONTACT DETAILS -:RELATION -: Brother

NAME -: Lawrence Pillay

ADDRESS -: 24 Jersey Place, Ext 14, Lot 1490,

Marburg, Port Shepstone, 4240

TELEPHONE-: 083-***-****

EDUCATIONAL QUALIFICATIONS-:

LAST SCHOOL ATTENDED-: Marburg Secondary School

DURATION-: 1991 – 1995

STD PASSED-: 10(Matric Exemption with “B” Aggregate) RESULTS-:

SUBJECTS-: GRADES-:

English HG

Afrikaans HG

Mathematics HG

Physical Science HG

Accounting HG

Computer Science HG

TERTIARY QUALIFICATIONS/ COURSES PASSED-:

(1). NAME OF INSTITUTION-:UNISA

QUALIFICATION -:SAIM NATIONAL CERTIFICATE IN BUSINESS MANAGEMENT-

(NQF5 LEVEL)-(SAQA ACCREDITED)

Human Resources Management Principles

Management Principles

Business Communication

Accounting and Finance

Marketing Management Principles

Self Management

(2). NAME OF INSTITUTION-:MAURICE KERRIGAN

-:MANAGEMENT DEVELOPMENT PROGRAMME (MDP)

November 2010 – May 2011

Authentic Leader- Manager level 1

Leading and Managing High Performance Teams level 1 Decision Making, Problem Solving and Proactivity

Management Control

Knowledge Management

(3). NAME OF INSTITUTION-: UNISA

QUALIFICATION-: Part B.Compt.degree(Bach.of Accounting Science)

Introduction to the Economic and Management Environment 1A & 1B, Business Management1A & 1B

Accounting 101 & 102

SUN INTERNATIONAL COURSES -:

• MANAGEMENT DEVELOPMENT PROGRAMME – Maurice Kerrigan OTHER TRAINING COURSES-:

Finance for Non-Finance Managers

MSOffice

MVG Levels 1,2 & 3

Armed Robbery Skills Training

Craft Trainer award – Stonebow London

Supervisory Empowerment – MCA International

Surveillance Training – Gaming & Wagering Academy

UBUNTU Tourism We care

First Aid Level 1, 2,3

Firefighting Training

EMPLOYMENT HISTORY-:

NAME OF COMPANY -: QUEENS CASINO & HOTEL

Queenstown, Eastern Cape

(a)-: DEPARTMENTS -: Managing the Complex - overseeing All departments i.e. Casino,

Hotel, Restaurant, Bar, Conference

facilities

POSITION -: COMPLEX GENERAL MANAGER & DIRECTOR OF

OPERATIONS

DURATION -: 01/09/2021 – Date

MAIN PURPOSE OF JOB-:

• To assist in the overall efficient and profitable operation of the Establishment- Casino, Hotel, Conference facilities, Bar & Restaurant

NAME OF COMPANY -: GOLDRUSH Gaming Group

Atterbury Pretoria, Potchefstroom, Ermelo

Mpumalanga, Margate, Scottburgh

(a)-: DEPARTMENTS -: Managing the Site - overseeing Electronic Bingo Terminals, Bingo, Bar,

Kitchen, Front of House Cashier,

CMS/DRGT Cashiers,Clearance and Count

departments

POSITION -: GENERAL MANAGER

DURATION -: 13/02/2017 – 26/06/2021 (4 years 3 months) MAIN PURPOSE OF JOB-:

• To assist in the overall efficient and profitable operation of the Site- Atterbury Pretoria, Potchefstroom, Ermelo MP, Margate KZN DUTIES and RESPONSIBILITIES-:

• Maximise the profitability of the site

• Management and leadership of staff

• Maintain the security of the customer service environment

• Ensure day to day compliance with all relevant legal and company requirements and gaming board rules, regulations and procedures

• Routine administration

• Maintain and enhance agreed operating standards

• Assist with promotional activities, keep staff appraised of their responsibilities in this regard.

• Ensure that consistent application of procedures contributes to the efficiency and profitability of the site

• Ensure that all transactions are conducted with accuracy as per Internal procedures and Gaming Board rules and regulations. NAME OF COMPANY -: RE/MAX Coast & Country - South Coast, KZN

(a). POSITION -: ESTATE AGENT

DURATION -: 01/12/2016 – 10/02/2017

SUPERIOR -: Sales Manager – Mark Jones

CONTACT -: 072******* or 039******* or 039*******

NAME OF COMPANY -: RE/MAX Address – Berea, Durban, KZN

(a)-: POSITION -: ESTATE AGENT

DURATION -: 03/10/2016 – 17/11/2016

SUPERIOR -: CEO – Russell Pearson

CONTACT -: 083*******-*** 3131310

MAIN PURPOSE OF JOB-:

• Prospecting, Marketing, Sale of Properties, Providing valuations to clients, providing advice to clients.

DUTIES and RESPONSIBILITIES-:

• Prospecting of properties

• Listing of properties

• Marketing of properties

• Sale of properties

• Providing valuations of properties to clients

• Providing property advice to clients

• Ensure compliance with all relevant legal and company requirements and the EAAB rules, regulations and procedures

NAME OF COMPANY -: SUNCOAST Casino Gaming & Entertainment Tsogo Sun – Durban, KZN

(a)-: DEPARTMENT -: Surveillance

POSITION -: SURVEILLANCE OFFICER

DURATION -: 16/03/2016 – 26/09/2016

SUPERIOR -: Latiefa Rose

CONTACT -: 081*******

MAIN PURPOSE OF JOB-:

• Ensuring Compliance within the Gaming and Non-Gaming departments in the Casino

DUTIES and RESPONSIBILITIES-:

-:ENSURING COMPLIANCE WITHIN ALL DEPARTMENTS

-Protection of all company operations

and assets,internally and externally.

-Monitoring of all Gaming activities.

-Ensuring the maximum protection of

Company,Staff and Guests’ assets and

property.

-The gathering of information and

reporting on exceptional matters.

-Developing an awareness of crime

prevention, detection and observation.

-Ensuring casino rules are enforced

and adhered to according to

Surveillance and Slots/Tables SOP

Manuals and gaming legislation.

-Ensuring the official handling and

safekeeping of all keys and

departmental assets having access of.

-Ensuring all defective equipment is

timeously reported and repaired.

-Assisting in Investigations.

SURVEILLANCE EXPERIENCE-:

Monitoring of gaming floor(Slots and

Tables, Counts, Cashiering, Non-Gaming).

Understanding of IGT Casino Management

systems,CCTV and matrix systems

Knowledge of SA Law and Industrial

Relations.

Sound knowledge of Gaming rules and

Regulations.

Experience of Slots,Tables, Cashiering

and Count procedures.

Computer experience(IGT System,MSExcel,MSWord

,Windows)

Assisting the investigations team.

NAME OF COMPANY -: GALAXY BINGO Gaming & Entertainment South Coast (Pty) Ltd

(a)-: DEPARTMENTS -: overseeing Slots LPMs, Paper Bingo & Catering

POSITION -: BRANCH MANAGER

DURATION -: 23/02/2015 – 30/09/2015

SUPERIOR -: Human Resources Manager KZN- Delray Kramm CONTACT -: 072******* or 087*******

MAIN PURPOSE OF JOB-:

• To assist in the overall efficient and profitable operation of the Site – South Coast.

DUTIES and RESPONSIBILITIES-:

• Maximise the profitability of the site

• Management and leadership of staff

• Maintain the security of the customer service environment

• Ensure day to day compliance with all relevant legal and company requirements and gaming board rules, regulations and procedures

• Routine administration

• Maintain and enhance agreed operating standards

• Assist with promotional activities, keep staff appraised of their responsibilities in this regard.

• Ensure that consistent application of procedures contributes to the efficiency and profitability of the site

• Ensure that all transactions are conducted with accuracy as per Internal procedures and KZN Gaming Board rules and regulations. NAME OF COMPANY -: SUN INTERNATIONAL Wild Coast Sun Resort & Casino

(a)-: DEPARTMENT -: SLOTS

POSITION -: SLOTS SHIFT MANAGER

DURATION -: 28/01/2008 – 30/11/2014 -17 years

SUPERIOR -: Dave Whitcombe/Sharon Sarjoo

CONTACT -: (039-*******

MAIN PURPOSE OF JOB-:

• To assist in the overall efficient and profitable operation of the Slots department through effective use of subordinate personnel, to the highest standards of efficiency, customer service and security in accordance with the policies and procedures of the company.

DUTIES and RESPONSIBILITIES-:

• Maximise the profitability of the department

• Management and leadership of staff

• Maintain the security of the slots environment

• Ensure day to day compliance with all relevant legal and company requirements and gaming board rules, regulations and procedures

• Routine administration.

• Maintain and enhance agreed operating standards

• Assist with promotional activities, keep staff appraised of their responsibilities in this regard.

• Ensure that consistent application of procedures contributes to the efficiency and profitability of the department.

• Ensure that Slots transactions are conducted with accuracy as per Slots procedures and ECGBB regulations.

SLOTS EXPERIENCE, EDUCATION and COMPETENCIES-:

• Industrial Relations experience

• CTA (Craft Trainer Award) experience

• RGP (Responsible Gambling Programme) and Money Laundering

• Statistical processing

• Computer literate- WINDOWS packages (including Word and Excel)

• Working knowledge of all CMS and Slots related reports

• Working knowledge of all Slots related equipment

• Ability to communicate at all levels within the company

• Self assertiveness and the ability to think laterally

• Strong interpersonal and English language – verbal and written communication skills

• Customer and staff focused

• Demonstrated ability to maintain excellent physical standards and service levels

• Leadership and people development skills

• Strong team orientation

• Adaptability and able to work without supervision

• Good conflict handling ability

(b).DEPARTMENT -: SLOTS-SURVEILLANCE

POSITION -: Senior Surveillance Officer/Supervisor DURATION -: 15/02/2000 – 27/01/2008

SUPERIOR -: Colin Dugmore

CONTACT -: 073-******* or (039-*******

RESPONSIBILITIES -:

-:ENSURING COMPLIANCE WITHIN ALL DEPARTMENTS

-Protection of all company operations

and assets,internally and externally.

-Monitoring of all Gaming activities.

-Ensuring the maximum protection of

Company,Staff and Guests’ assets and

property.

-The gathering of information and

reporting on exceptional matters.

-Developing an awareness of crime

prevention,detection and observation.

-Ensuring casino rules are enforced

and adhered to according to

Surveillance and Slots/Tables SOP

Manuals and gaming legislation.

-Ensuring the official handling and

safekeeping of all keys and

departmental assets having access of.

-Ensuring all defective equipment is

timeously reported and repaired.

-Assisting in INVESTIGATIONS and

BANNINGS.

SURVEILLANCE EXPERIENCE-:

Monitoring of gaming floor(Slots and

tables).

Understanding of CMS,CCTV and matrix

system.

Knowledge of SA Law and Industrial

Relations.

Sound knowledge of Gaming rules and

Regulations.

Experience of slots,tables cashiering

and count procedures.

Computer experience(CMS,MSExcel,MSWord

Solution6 Accpac,Quickbooks,Windows98)

Assisting the OSS department in

investigating all Machine variances

and discrepancies.

ATTRIBUTES -Sound communication skills.

-Team worker.

-Good stress management.

-Above average level of integrity.

-Above average interpersonal skills.

-Excellent ability to work with supervisors

and shift managers in a team context.

-Excellent ability to work with internal and

external customers in an interactive manner

whilst under pressure is of prime importance

to meet my job objectives.

-Have great confidence in taking

charge of people as well as gaming

legislation is adhered to, deviations

reported and proactive countermeasures

implemented.

(c).DEPARTMENT -: FINANCE-CASINO CASH DESK

POSITION -: Banking Cashier

DURATION -: 01/11/98 – 15/02/00

SUPERIOR -: Andre Heyman

DUTIES -: -Banking

-Administration(Counter Transactions,

Credit Cards,Cheques,Forex,

Cheque Cashing Facilities,Opening

and Closing Procedures).

-Accounting

-Customer Service

-Computers-MSWord,MSExcel,CMS

(d).DEPARTMENT -: SLOTS (MVG)

POSITION -: MVG Guest Relations Officer (Marketing and Promotions)

DURATION -: 27/04/98 – 31/10/98

SUPERIOR -: Sandi Burger

DUTIES -: -Assisting promotions team with the

organising of functions,etc.

-Acting as a liaison between

management and guests.

-Promoting the MVG Marketing system.

-Assisting GRO’s with the issuing of

MVG cards,vouchers,etc.

-Assisting with Reservations

-Attending to guests’ queries and

requests.

-Issuing complimentary vouchers to

guests.

-Co-ordinating competitions, i.e.

Mystery Jackpot,Car Draws,Bingo,

Poker,Crazy Cash Cade.

(e). DEPARTMENT -: SLOTS

POSITION -: Guest Service Attendant

DURATION -: 02/02/98 – 26/04/98

SUPERVISOR -: Brett Hilliar

DUTIES -: -Processing slotshorts for

jackpots,hopperfills,shortpays,etc

-Attending to machine tilts.

-Machine Spillages, etc.

-Customer Services

(f). DEPARTMENT -: FINANCE

POSITION -: Casino Administration Assistant

SUPERVISOR -: Karin Knobre

DURATION -: 10/12/97 -16/01/98

DUTIES -: -CMS-capturing of data,ie.slot

Shorts,bussing vouchers,etc.

-Filing

-General Administration Duties

PREVIOUS EMPLOYMENT-:

(1).NAME OF COMPANY -: A.Watkin and Company [CA(SA)] DURATION -: 08/01/96 – 31/08/97

POSITION -: Trainee Accountant & Auditor

REASON FOR LEAVING-: Better career prospects

DUTIES -: Accounting, Auditing,Taxation

Administration, Computers,

Secretarial, Reception

(2).NAME OF COMPANY -: Pick ‘n Pay(Pty) Ltd -Retail DURATION -: 01/08/92 – 31/12/95

POSITION -: Casual Cashier (whilst schooling)

DUTIES -: Cashiering, Customer Service

CONTACT -: Santosh(Supervisor)

TELEPHONE -: (039-*******

(3).NAME OF COMPANY -: O.K.Bazaars(Pty) Ltd -Retail DURATION -: 01/02/92 – 31/07/92

POSITION -: Casual Cashier (whilst schooling)

DUTIES -: Cashiering, Customer Service

CONTACT -: Leela (Supervisor)

TELEPHONE -: (039-*******

(4).NAME OF COMPANY -: Clientele Life -Insurance

DURATION -: 2000-2001

POSITION -: Sales person, Marketing

DUTIES -: Marketing insurance policies

REFERENCES-:

(1).NAME -: DELRAY KRAMM

COMPANY -: GALAXY BINGO KZN

POSITION -: HUMAN RESOURCES MANAGER

CONTACT -: 072-***-****