SUMMARY

An experienced, ambitious, and results:

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expertise in multi-tasking, affectiv

communicator, and microsoft office. am a

TIC ACUCUME UT Mus Net <ul cece

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communication and negotiation skills.

CONTACT

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Ferrey

9 Pittsburgh, PA, 15208

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Affective Communicator

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Adaptability

Dawn Coates

WORK EXPERIENCE

Patient Access Specialist

The Children's Institute of Pittsburgh

Dec 2021 - May 2023

Pittsburgh, Pa

+ Ensured patient confidentiality by adhering to HIPAA regulations

Conducted detailed follow-up with patients to ensure all information is

accurate

Successfully managed the patient scheduling process

Proficient in using electronic medical records systems

Assisted patients with completing necessary forms and documents

Demonstrated expertise in registering and pre-registering patients in a

medical facility

Knowledgeable in various types of medical insurance plan

Collected patient payments and processed credit card transactions

Blue Shield Blue Cross Sep 2019 - Aug 2021

CVS Caremark Monroeville, Pa

Implemented innovative strategies to optimize operational performance

« Assisted members with their delivery of medications

* Assist with address, phone number update and vacation delivery

Achieved cost savings through strategic sourcing and supply chain

management

Developed and implemented policies and procedures to ensure

organizational compliance

Established and maintained a positive corporate image

Education members with new medication such as brand name or generic

medication

* Started Prior Authorization process

Caregiver

Lamont Young

Dec 2001 - Aug 2017

Pittsburgh, Pa

Recognized and reported abnormalities or changes in the patient's health

status to the case manager

Entertained, conversed, and read aloud to keep patients mentally alert

Assisted with dressing guidance, grooming, meal preparation, medication

reminders, and grocery shopping

Transported individuals to events and activities, medical appointments,

grocery stores, salons, and barbershops

* Conferred with supervisor to discuss the patient's condition and medical care

Monitored, tracked, and conveyed patient information to healthcare staff to

optimize treatment planning and care delivery

* Cleaned house, ran errands, managed laundry

Prepared healthy meals e

Built strong relationships with clients to deliver emotional support and

companionship

EDUCATION

Associate Degree: Retail Management Jun 1991

Bradford School, Pittsburgh, PA

Contact this candidate