OBJECTIVE: Technical Support Specialist Position

SUMMARY

Dedicated, achievement-driven, results-oriented, highly motivated with outstanding interpersonal skills. Expertise includes System Engineering, Quality Process Improvement, Engineering and Project Management.

CORE COMPETENCIES

Process Improvements: Lean Enterprise, Six Sigma Methodology Model-based Systems Engineering (MBSE) Requirement analysis Project Management Engineering ethics Systems Thinking Systems Modeling Language (SysML) diagrams Inventory and production Network protocols.

TECHNICAL CERTIFICATIONS

UT Southwestern Fellowship in Quality Improvement and Patient Safety

CITI Program (CITI Good Clinical Practice & GCP Course Researchers)

CompTIA Project+ Certification

PROFESSIONAL HISTORY

University of Texas at Arlington, Texas Sept 2021 – Present

Graduate Research Project, System Engineering and Process Improvement

UT Southwestern Medical Center Student Engineer Intern May 2023 – July 2023

Key Contributions:

Developed a Standardized Pathway for the Treatment of AECOPD

Developed Fishbone diagram to model root causes of problems and to help troubleshoot possible solutions.

Developed Failure Mode and Effective Analysis (FMEA) to help identify all possible and eliminate failures in

the treatment.

Developed Stakeholders Analysis, Critical to Quality (CTQ), Fishbone diagram, Driver’s diagram and RACI matrix.

US Government Small Business Administration Sept 2017 – Feb 2018

Program Support/Coordinator

Key Contributions:

Managed and implemented projects for natural disaster recovery and data center transformation.

Successfully led the team to manage and process FEMA grants.

Developed a set of strategies based on Post Disaster Rebuild Methodology (PDRM) to assist community in rebuilding after a disaster occurs.

Researching information and performing data mining and analysis using Microsoft preparing documentation, applications, and vital information to facilitate reimbursements for public assistance grants from FEMA.

Arlington Public Library Arlington,Texas Jan 2013 – Dec 2016

Cyber Coach / Technical Assistant:

Technical support/Instructor: Data Analysis using MS Excel and Access Database

Instructor: MS Office, and Internet Basics

Neiman Marcus Information Systems Services TX July 2012 – Oct 2012

Systems Application Development/ Consultant

Developed systems requirement for sales point RFID handheld devices.

Performed systems software and hardware integration for Motorola Mobile device.

Designed a custom Image and Splash Screen for symbol MC3090 base mobile device-

Performed system and software testing trouble shooting and product’s technical support.

Ditel Accounting and Mortgage Service Mesquite, TX August 2007 – Oct 2011

Systems Development / Internship

Performed Data Analysis using MS Excel, SQL in Oracle, and MS Access environments. Performed financial and web-based software functional testing, analyze requirement and developed Use Case document, developed, and validate systems requirements package for a financial system. Developed software using Java

TECHNICAL SKILLS

LANGUAGES: Java, Java Scripts, XML, UML, HTML, Oracle, MS Access, SQL,

MBSE TOOLS: Cameo Systems Modeler/Cameo Enterprise Architect

QUALITY IMPROVEMENT TOOLS: QI Macros Software, Driver diagram, Pareto, Chart, Fishbone, DMAIC,

FMEA, Lean Enterprise, Six Sigma Methodology

PROJECT MANAGEMENT TOOLS: MS Project, Gantt, PERT Charts, Quicken,

OPERATING SYSTEMS: UNIX, Mac OS X, and Microsoft Windows

TOOLS: Disaster Credit Management System (DCMS), Microsoft Office Suite (Word, Excel, PowerPoint, OneNote),

EDUCATION

University of Texas Arlington, USA

Bachelor of Science in Computer Science 2007

Master's in engineering Management 2024

Tarrant County College Arlington, Texas.

Associate of Arts 2005

PROFESSIONAL Training/Workshop

Quality Improvement and patient Safety. 2023

Project Management Professional bootcamp 2022

Oracle financials 2014

AWARDS

Project Management Institute Educational Foundation Scholarship.

PROFESSIONAL AFFILIATIONS

InfraGard (FBI National Infrastructure Protection Program) member Project Management Institute (PMI).

VOLUNTEERING

Summit Preparatory Academy in Arlington, Texas.

Arlington Southeast Library.

Contact this candidate