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Customer Service Quality Assurance, light warehouse work

Location:
Long Beach, CA
Salary:
16
Posted:
January 27, 2024

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Resume:

MANUEL PATINO

Downey, CA *****

562-***-****

ad241o@r.postjobfree.com

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Supply Inventory Management

Mopping and Buffing Floors

Customer Service-Focused

Polishing Surfaces

Maintenance Coordination

Supply Restocking

Supply Replenishment

Inventory Control

Customer Service

Quality Assurance

Staff Training

Focused and Detail-Oriented

Electronic Communication

Computerized Maintenance Management

COVID-19 Safety Procedures

OSHA Compliance

Team Support and Collaboration

Time Management

EXPERIENCE

CALIFORNIA INSTITUTION FOR MEN

Chino, CA

Housekeeping and Laundry Attendant 03/2023 to 01/2024

Swept and damp-mopped private stairways and hallways.

Washed and polished glass windows and doors to keep entryways clear and professional.

Laundered sheets and removed stains to restore linens to pristine condition.

Checked inventory for required supplies and made lists for needed cleaning products.

Removed soiled linens and articles from rooms and delivered to laundry area.

Sanitized and cleaned sinks, mirrors, toilets and showers.

Organized storage areas for efficient use of space.

Sanitized surfaces throughout the facility including countertops, door handles.

Sorted and counted linens and organized in storage areas.

Maintained clean floors throughout property by sweeping, scrubbing and waxing.

Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.

ALLIANCE RESEARCH CENTERS

Long Beach, California

Inventory Specialist 02/2021 to 03/2023

Maintained accurate and up-to-date inventory records.

Entered information into system to update status reports.

Identified unproductive inventory for disposition, optimizing stock productivity.

Generated weekly, monthly, quarterly reports on inventory movements and stock levels.

Participated in physical inventory counts to keep information accurate and current.

Identified obsolete or slow moving items for disposal or sale at discounted prices.

Analyzed sales trends to anticipate future needs and adjust inventory accordingly.

Performed inventory cycle counting and identified discrepancies.

Oversaw efficient receiving and inventory management to keep stock within optimal levels.

Compared shipping routes or methods to determine least environmental impact.

Requisitioned and stored shipping materials and supplies to maintain inventory of stock.

SECURITY PROS

Norwalk, CA

Lead Camera Installer 01/2010 to 07/2020

Check video signals from cameras during recording to ensure proper operation.

Assist with loading and unloading gear from vehicles at each shooting location.

Tracked material and equipment inventory, upkeep and maintenance.

Performed quality assurance checks on newly installed cameras to verify functionality.

Responded promptly to service calls from customers experiencing system problems.

Monitored progress of installations, repairs and maintenance activities daily.

Programmed DVRs as needed for recording video from security systems.

Configured camera settings and tested connections to ensure proper functioning.

Provided effective demonstrations of alarm systems so that customers understood how to use each feature.

Restored malfunctioning devices to original functionality and replaced as necessary.

Met with clients to discuss security features, needs and service costs.

Reviewed life safety and security systems for code compliance.

Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.

Explained features of security systems and answered questions posed by customers.

Conducted routine maintenance of existing surveillance systems, including cleaning of lenses and updating software.

Input information from customer calls and onsite service visits into company's system.

Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Inspected fire and security alarm systems for both commercial and residential customers.

Organized necessary parts, tools and supplies prior to each job assignment.

Tested equipment, connections and signals to verify security system functionality.

Set up wireless networks for cameras when requested by customers.

Utilized ladders or lifts as required when installing high-level cameras.

Ensured compliance with local building codes during installation process.

Provided training sessions on proper usage of surveillance equipment upon request.

Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.

Assisted in troubleshooting any issues that arose during the installation process.

Identified needs of customers promptly and efficiently.

Assisted with customer requests and answered questions to improve satisfaction.

Exceeded customer satisfaction by finding creative solutions to problems.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Prioritized and organized tasks to efficiently accomplish service goals.

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA 06/2003

Dorothy Kirby, Commerce, CA



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