Business Analyst Quality Assurance

Fayaz Dharamsi

*** ****** ****** **. *****, TX **053 817-***-**** *****.********@*****.***

Salesforce Admin, QA Analyst & Business Analyst

Areas of Emphasis – Salesforce Admin, Quality Assurance, Business Analysis, Project Management

Salesforce Admin, Business Analyst, Project Manager and Senior Quality Assurance Analyst with a Master’s degree and 10+ years of IT experience, including 4 years in the Healthcare industry, seeking a new opportunity. Extensive experience leading global cross-functional teams through all phases of complex IT projects from inception through completion to ensure project delivery on time and within budget. Well-developed skills defining project scope, establishing project budgets, scheduling deliverables, mitigating risk, managing vendors, negotiating contracts, delivering progress reports, and building strong relationships with all stakeholders. Dedicated leader with outstanding communication skills and a demonstrated ability to develop, plan, roll out, and manage resources for enterprise-wide system solutions. Proven track record of success developing and implementing processes, procedures, systems, and internal controls through the use of methodologies to strengthen operations, increase productivity, reduce costs and enhance customer satisfaction. Experience with full Systems Development Life Cycle (SDLC) including delivering BA artifacts associated with each SDLC phase.

Experienced in Administration setup like manage Users, Security Controls and Data Management.

2+ years of Expertise in developing, deploying and integrating Salesforce.com CRM solutions.

Experience working with salesforce.com sandbox and production environments.

Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML and Visual Force Templates).

Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.

Areas of Expertise

Project Life Cycle Management

Leading Cross-Functional Teams

Software Development Life Cycle

Development Methodologies

Software deployment

System Development

Team building and Leadership

Database Management

Risk Management

Enterprise Implementations

Vendor Management

CRM/ERP Systems

Defining Business Requirements

System Migrations

Quality Assurance

Technical Summary

Application & Tools:

Visualforce, JIRA, AZURE Dev Ops, HP ALM, Citrix, MS Office (Access, Excel, Word & PowerPoint, Outlook, Project), JIRA, Internet/Intranet technologies, IP, TOAD, ODBC, VISIO, DataLoader, Markview (170 Systems), FormScape, HP QC, QTP and Lotus Notes

Languages:

APEX, SOQL, SQL*Plus, PL/SQL, Java, HTML, Perl, ASP, .NET, VB and VBA

Operating Systems:

Windows 11, 10, XP, 2000, NT 4.0, 95/98, UNIX (Solaris 8, AIX & SCO) & Novell

Oracle Products:(10.7 – R12, Oracle Fusion)

CRM, R11i System Administration, ERP - (HR, AP, AR, GL, FA, CM, Purchasing, Projects, INV, I Expense & Order Management), E B Tax, RMAN, Oracle Financial Analyzer (OFA), Discoverer Plus, FSG’s, Oracle ADI, Oracle Enterprise Manager, Flexfields & Workflow.

Databases:

Oracle 7, 8, 8i, 9i, 10g and 11i, MS SQL and MS Access

Education & Certification

PACIFIC WESTERN UNIVERSITY, Los Angeles, CA

Master of Science Degree in Electronics Engineering

Salesforce Administrator/Developer Training

Project Management Professional (PMP) Training

E-Commerce Advanced Web Development, Xincon Computer School

Certifications: Certified Salesforce Admin, Salesforce Associate, MCSE+I, CET, CBET (Biomedical)

Technical Skills

Software & RDBMS: MS Project (Expert), MS Office (Word, Excel, Access, PowerPoint) Oracle, SQL Server

Systems: Windows, Unix, Linux Methodologies: Agile, Waterfall, Full Software Development Life Cycle

Professional Experience

Salesforce Administrator (Feb 22 to Date)

National General Insurance – Dallas, Texas

Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and

Dashboards.

Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using

Data Loader and Workbench.

Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Created several Visualforce pages, Validation Rules, Custom buttons, and links on custom and standard objects.

Lead discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features.

Created Managed Package using Eclipse. Migrated from sandbox to production using Force.com IDE.

Developed UI using CSS, HTML tags, Visual Force components and used JavaScript for front-end validation.

Analyzed the business requirements and customize standard CRM functionality, and developed new Custom functionality.

Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.

Worked on User profiles, Workflow & Approvals, Permission Sets, Roles, Groups, Queues, and Sharing Settings, etc.

Developed Visualforce Pages using standard/custom controllers and extensions as applicable.

Designed, developed and deployed Apex Triggers, Apex Classes considering governor limits and various other

components as per the application requirements.

Experience implementing Security and Sharing rules, Configured Permission sets, Field level Security, Record level

Security, Profiles, Roles and Resource monitoring at different hierarchical levels of Organization.

Environment: Salesforce.com, Force.com, Sales Cloud, Data loader, Lightning, Apex Classes, VF Pages, Triggers, Workflow Rules and Approvals, Integration, GitLab, Git, Scratch Orgs, SFDX framework, Visual Studio Code, REST API, and Email Services

Sr. QA Analyst (Sep 21 to Feb 22)

OSTechnical(National General Ins) – Dallas, Texas

QA Analyst for Insurance Servicing Platform data and application conversion.

Responsible for script design along with Executing functional and user related tests

Created and executed Test Plans and scripts for the QA and UAT along with e2e testing

Provides input to UAT assessments and test plans

Exposure to SDLC and its integration with QA methodology.

Responsible for developing test artifacts

Liaison between Business, Developers and BSA

Uses expertise to understand products, assess testing needs and make recommendations to the QA team

Analyze business processes, functions and procedures to determine the most effective test strategy

Communicating and escalating issues as necessary

Manage tracking and reporting of test script execution and defect resolution

Accountable for creating, scheduling and executing UAT test scripts in ADO

UAT Analyst (Feb 21 to Aug 21)

Santander Consumer – Dallas, Texas

UAT Analyst for Auto Finance Servicing Platform data and application conversion.

Responsible for script design along with Executing functional and user related tests

Created and executed Test Plans and scripts for the QA and UAT along with e2e testing

Provides input to UAT assessments and test plans

Exposure to SDLC and its integration with QA methodology.

Responsible for developing test artifacts

Developed and tested MSP clients testing requirements

Liaison between Business, Developers and QA

Uses expertise to understand products, assess testing needs and make recommendations to the UAT team

Analyze business processes, functions and procedures to determine the most effective test strategy

Communicating and escalating issues as necessary

Manage tracking and reporting of test script execution and defect resolution

Accountable for creating, scheduling and executing UAT test scripts in TFS

UAT Senior Analyst (May 19 to Oct 20)

Bank of America – Plano, Texas

Responsible for developing test artifacts

Elicit and Converts business requirements and process flows into test cases, collaborating with other UAT members, considering risk factors when making recommendations

Liaison between LOB, Developers and QA

Uses expertise to understand products, assess testing needs and make recommendations to the UAT team

Provides input to UAT assessments and test plans

Analyze business processes, functions and procedures to determine the most effective test strategy

Responsible for script design along with Executing functional and user related tests

Communicating and escalating issues as necessary

Manage tracking and reporting of test script execution and defect resolution

Created and executed Test Plans and scripts for the QA and UAT along with e2e testing

Accountable for creating, scheduling and executing SIT test scripts in ALM

UAT Analyst for Mortgage Servicing Platform data and application conversion.

IT Project Test Manager (Dec. 17 to Jan 19)

Bank of America – Plano, Texas

Gathered, analyzed and created all types of requirements documents for over 8 technical solution projects.

Facilitate defect management throughout the project life cycle using agile methodology

Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.

Manage multiple S/W Dev. projects; evaluate progress and quality, resolve issues, software delivery and take corrective action.

Led project teams, internal and external, to achieve project defined milestones and deliverables.

Planned, facilitated and reported on quality assurance testing efforts.

Part of the team to address Loss Mitigation issues

Worked in a Scrum team environment and participated in backlog review and Sprint planning sessions, following Agile methodology

Revised and wrote user stories based on missing or new requirements established by project stakeholders utilizing the Rally tool.

Assisted with UAT, developing and maintaining quality procedures, and ensured that appropriate documentation is in place.

Collaborated with on-site and off-shore developers and other analysts to implement functional specifications until achieving stakeholders' desired end results

Lead internal teams to develop management reports defining problem, evaluation and solution

Facilitated business requirements review with development and QA teams

Effectively communicated progress within the implementation to upper management and clients

Created and executed Test Plans and scripts for the QA and UAT along with e2e testing

Developed SQL statements for reports and trouble shoot purposes

Created/reviewed test plans and scripts; ensured requirements were met and tested thoroughly pre/post implementation.

Coordinated and documented QA system testing for releases, changes and upgrades.

Ensured that is testing was completed and signed off before releasing code into production.

Worked with testing team to compile defect analysis on integrated and Independent release defects.

Conducted weekly test status meetings.

Managed cross functional team of 10 through all phases.

Define technical requirements and document plans for project lifecycle deployment including the scheduling of project deliverables, budgets and timelines.

Project Coordinator/Sr. QA Analyst (Jan. 16 to Oct 17)

United States Bowling Congress (USBC) – Arlington, Texas

Manage multiple S/W Dev. projects; evaluate progress and quality, resolve issues, software delivery and take corrective action.

Manage technical teams; articulate project scope, translate business needs into technical terms, prepare work breakdown structures (WBS), and instill shared accountability for achieving project milestones.

Track project deliveries using project management tools.

Manage resource and capacity planning for all the multiple projects.

Managed cross functional team of 10 through all phases of a $200K+ upgrade in sports operations.

Define technical requirements and document plans for project lifecycle deployment including the scheduling of project deliverables, budgets and timelines.

Replaced ineffective project tracking spreadsheets with improved project planning, weekly release, and workflow processes utilizing JIRA to manage the team's backlog.

Exposure to SDLC and its integration with QA methodology.

Working experience in a fast-paced Agile / Scrum environment using JIRA

Managing internal/external stakeholders

Developing application by customizing fields, permission and workflow

Plan, develop and deploy change management initiatives for technical implementation including productivity software, systems, technical application and hardware release.

Facilitated User Acceptance Testing (UAT), ensuring that all errors were tracked and reported to development and management teams.

Develop reports on project progress and communicate relevant information to superiors.

Ensure compliance to the System Development Life Cycle and/or Project Delivery Framework target levels.

Create and manage the day-to-day schedule to successfully develop software delivery.

Conducting system testing by creating real time test environment along with the test data

Collaborated with development and QA teams to plan project sprints, monitor workflow and make timeline adjustments as needed using JIRA and MS Project.

Resolve project issues including staffing shortages, tactical matters, scope creep, and divergent user needs.

Prepare daily status and weekly progress reports, requirements traceability metrics (RTM), and defect logs.

Supported development and software assurance quality assurance to ensure optimal progress and product stability

Designed the roll out strategy for the technical functional requirements on the project.

Group lead /Sr. QA Analyst (Jul. 15 to Dec 15)

Frontier Communications – Richardson, Texas

Responsible for end-to-end delivery of software delivery and migration

Led and developed full scale project plans and executions.

Utilize Microsoft Project to plan project initiatives, communicate goals and provide continual updates on progress.

Facilitated internal stakeholders documentation related project requirements.

Led a cross functional team of 8 in the development of relational database management systems (RDBMS) and software deployment.

Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.

Developed strong relationships with all key stakeholders and constituents, displaying ability to influence and negotiate as required regardless of clients’ geographical location.

Managed the operational, financial and technological aspects of projects based on time-lines and work plans.

Defined and designed integrated test cases for integration testing

Develop and execute SQL queries to extract testing data.

Automated User Account, User Login functionalities

Identified the Performance bottlenecks in application response and suggested the appropriate solutions which helped in improving the performance of the application and software delivery

Coordinating with development and support teams for solving performance issues.

Involved in various documentation tasks such as daily status reports, weekly progress reports, Requirements traceability Metrics (RTM) and defect logs.

Project Coordinator/Business Analyst (Jun. 14 to Jun 15)

AFS Investments – Arlington, Texas

Investigated and researched local businesses for state licensing purposes

Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.

Manage large scale systems, network and software deployment projects for client companies with full oversight for design, development, deployment and production.

Develop all project goals and ensure achievement of all deliverables

Researched and developed business processes along with materials for training curriculum.

Prioritized and coordinated tasks to complete projects within deadlines.

Established and maintained working relationships across all relevant business units and partnering with the various Lines of Business and technology.

Coordinate internal IT projects ensuring that implementations are ready as required by client deadlines.

Used Microsoft Project to plan project initiatives, communicate goals and provide continual updates on progress.

Mediated between client, community members, city and county planning departments, and law enforcement agencies to ensure communication flow and resolve concerns

Monitoring project risks and scope to identify potential problems and proactively identifying solutions

Monitoring vendors, staff and team performances

Delivered and communicated critical business solutions in a project environment by analyzing and developing detailed business requirements, designed specifications and training requirements

Oracle Financials Business Analyst (Dec. 12 to Jun. 14)

Thyssen Krupp Elevators – Dunwoody, Georgia

Manage implementation of ORACLE applications software including requirements analysis, functional design, application setup, development and execution of test plans, staffing, cost control, and preparation of functional and desk documentation.

Reviewing Bugs, Assigning the Bugs, Preparing Test Plans and writing Test Cases.

Setup JIRA for Test Case Management

Transformed the project management culture of the organization to adopt Agile techniques.

Streamline financial modules (AP, AR, GL, FA and CM) by modifying and making set up changes

Developed reports using FSG and Discoverer after gathering reporting requirements

Documenting all the information related to installation, setup, unit test and future process model of the project.

Coordinate and orient technical (off shore) team members.

Led and developed full scale project plans and executions.

Defined the project scope of work, financial plan, its goals and delivery – Managed all aspects of the project business plan and budget.

Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary via standard project reporting methods

Delivered and communicated critical business solutions in a project environment by analyzing and developing detailed business requirements, designed specifications and training requirements

Performing weekly reviews of the work plan with the Management Team and the Project Team to update the work plan with the completed and in progress tasks, and evaluating the remaining work.

Responsibilities included contacting clients, validating setup criteria, training clients on the new system and managing stakeholder expectations.

Integrate with legacy ERP systems, and in-house solutions for common treasury and cash management services.

Study of current business processes, future business flows and identification of gaps and workarounds in order to provide an integrated information system solution to meet the business needs of the company.

Developed strong relationships with all key stakeholders and constituents, displaying ability to influence and negotiate as required regardless of clients’ geographical location.

Business Requirements Mapping for General Ledger, Accounts Receivable and Accounts Payable modules.

Responsible for the compilation, prioritization and solution of users’ requirements.

Developed Analysis of documents (RD 20, RD50), solution design document (BR30) and closed the processes with Gap analysis (BR 10) then converted it to setup documents (BR.100).

(BR.100); establishing the set-up of the Oracle General Ledger, Oracle Payable, Oracle Fixed Asset and Cash Management

Acts as second line support to the customer.

Conducts training to the end user on means of operating the implemented system.

Business Analyst (Jun. 12 to Oct. 12)

MasTec Inc. – Miami, Florida

Manage implementation of ORACLE applications software including requirements analysis, functional design, application setup, development and execution of test plans, staffing, cost control, and preparation of functional and desk documentation.

Coordinate and maintain client relationships

Lead local market users through workshop sections to identify and understand business requirements;

Managed to create project plans, timelines, task lists and documentation to support group of 4 consultants;

Delivered and communicated critical business solutions in a project environment by analyzing and developing detailed business requirements, designed specifications and training requirements

Organized & executed weekly statuses team meetings to discuss project activities and deliverables;

Presented monthly project status to stakeholders, project sponsors and senior management;

Implement and setup financial modules (AP, AR, GL, FA and CM) by performing set ups

Setups includes Multiple set of Books, Translation and Revaluation, Multi Currency, Multi Languages, etc.

Developed reports using FSG and Discoverer after gathering reporting requirements

Documenting all the information related to installation, setup, unit test and future process model of the project.

Conduct and Support User Testing and Training including interfaces.

Coordinate and orient technical (off shore) team members.

Support end-to-end process testing of Oracle Financial applications prior to user testing (testing includes both standard functionality and custom extensions).

Oracle Business Analyst (Nov. 11 to Mar 12)

Biomet Inc. - West Palm Beach. Florida

Implement and setup financial modules (AP, AR, GL, FA and CM) by performing set ups

Setups includes Multiple set of Books, Translation and Revaluation, Multi Currency, Multi Languages, etc.

Conducted business gathering for the implementation followed by support and training

Developed reports using FSG and Discoverer after gathering reporting requirements

Documenting all the information related to installation, setup, unit test and future process model of the project.

Conduct and Support User Testing and Training including interfaces.

Develop dataloads for new implementations including responsibilities, menus, profile options, etc.

Coordinate and orient technical (off shore) team members.

Support end-to-end process testing of Oracle Financial applications prior to user testing (testing includes both standard functionality and custom extensions).

Acting as Project Lead for projects by evaluating user and departmental requests, gathering business requirements and preparing Oracle Change Request documents

Oracle Business Analyst (Jan. 11 to Mar 11)

CSI – Tampa, Florida

Global AP Support coordinator (R12)

R12 Implementation Team member (AP, FA,GL, CM and I Expenses) for EMEA

Performed Business gathering (processes & reporting) and documenting, along with performing setups

Resolve tickets pertaining to Markview, Kofax and GL

Perform Sys Admin functions for Markview and Kofax

Participate on SR calls with Oracle

Assist co-workers in LATAM (AP & GL) R12 implementation and provided training.

Act as a strategic partner between the user community and the technical applications development staff.

Create the documents with all the information related to installation, setup, unit test and future process model of the project.

Support end-to-end process testing of Oracle Financial applications prior to user testing (testing includes both standard functionality and custom extensions).

Managing internal Tickets (Open items) for the listed applications by working with end-users, our hosting vendor and/or Oracle Support.

Oracle Business Analyst (Jul. 10 to Dec. 10)

Biomet Inc. - West Palm Beach, Florida

Create the documents with all the information related to installation, setup, unit test and future process model of the project.

Conduct and Support User Testing and Training.

Provided analysis, design, installation, and rollout of Oracle Financials modules along with Sys admin responsibilities

Develop dataloads for new implementations including responsibilities, menus, profile options, etc.

Act as a strategic partner between the user community and the technical applications development staff.

Assist in the development of new customizations in design, documentation, testing and training.

Support end-to-end process testing of Oracle Financial applications prior to user testing (testing includes both standard functionality and custom extensions).

Defined reports requirements followed by development of Discoverer and FSG reports

Acting as Project Lead for projects by evaluating user and departmental requests, gathering business requirements and preparing Oracle Change Request documents

Involved in Implementation, business process design and improvement of the existing processes

Business Analyst/PM (Jun. 06 to Jul. 10)

First American Corporation (CORELOGIC) – Tampa, Florida

Provided analysis, design, installation, and rollout of Oracle Financials modules 11i - GL, AP, AR, CM, FA & I Expenses.

Assisted in upgrading from 11i to R12 AP, AR, GL, FA, CM and I Expenses by performing setups and testing interfaces.

Develop dataloads for new implementations including responsibilities, menus, profile options, etc.

Provide after-hours support, especially during month-end closing including Bank Reconciliations.

Setups included Multi Language, Multi Reporting Currency, Multi Organization

Coordinated and lead the entire phase of the project which included initial operations analysis, business process re-evaluation, testing, training, conversions, customizations and documentation and implementation of modules

Addressed operational problems, concerns, and questions posed by users

Create the documents with all the information regarding install, setup, unit test and future process model of the project.

Coordinate and conduct user meetings to establish user requirements and issues.

Conduct and Support User Testing and Training.

Develop and coordinate test plans

Bug vetting & preparing status reports.

Reviewing Bugs, Assigning the Bugs, Preparing Test Plans and writing Test Cases

perform system, unit, acceptance, regression and functional/performance testing on dozens of applications using both automated and manual testing methods

Act as a strategic partner between the user community and the technical applications development staff.

Assist in the development of new customizations in design, documentation, testing and training.

Support end-to-end process testing of Oracle Financial applications prior to user testing (testing includes both standard functionality and custom extensions).

Translate business requirements into system definitions and solutions.

Acting as Project Lead for projects by evaluating user and departmental requests, gathering business requirements and preparing Oracle Change Request documents

Managing internal Tickets for the listed applications by working with end-users, our hosting vendor and/or Oracle Support.

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