Gina Shedd

Hiram, GA

ad240f@r.postjobfree.com

+1-470-***-****

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills

Authorized to work in the US for any employer

Work Experience

Sr Account Specialist

OneMain Financial - Douglasville, GA

April 2017 to September 2021

Assisted in the development of marketing plans to promote products and services to existing clients.

Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.

Analyzed customer account activity and provided monthly performance summaries.

Processed refunds or credits in accordance with company policies.

Listened to customer needs to identify and recommend best products and services.

Managed the collection of past due accounts ensuring that all payments are received. Within established guidelines.

Customer Service Manager

Elkay Plastics Co, Inc. - Austell, GA

April 2015 to September 2017

Organized team activities to build camaraderie and foster pleasant workplace culture.

Monitored phone calls to provide feedback and coaching. Conducted research and reviewed findings to solve customer issues.

Interviewed prospective employees and provided input to HR on hiring decisions.

Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.

Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Assigned work and monitored performance of project personnel.

Evaluated and authenticated returns, exchanges and voids.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback

B2B Sales Representative

American Express - Alpharetta, GA

January 2014 to March 2016

successful project outcomes.

Planned and completed group projects, working smoothly with others.

Worked successfully with diverse group of coworkers to accomplish goals and

address issues related to our products and services. Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Displayed strong telephone etiquette, effectively handling difficult calls.

Exceeded customer satisfaction by finding creative solutions to problems.

Branch Manager

citifinancial - Marietta, GA

May 2000 to August 2010

Analyzed competitors and market trends to facilitate business growth.

Managed and inspired team members to perform to full potential, driving branch

profitability.

Performed regular audits of financial records in order to ensure accuracy.

Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Managed relationships with tax authorities, bankers and auditors.

Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Ensured compliance with established policies, procedures and regulations governing banking operations.

Supported outside sales force in servicing and obtaining new business.

Reviewed loan applications to ensure accuracy and compliance with regulations.

Conducted regular performance reviews for all employees in the branch.

Managed staff scheduling, hiring and training processes

Education

Some college in Business

North metro technical college - Acworth, GA

February 1991 to July 1993

Skills

• B2B Sales

• Phone Etiquette

• Human Resources

• Interviewing

• Salesforce

• Recruiting

• Outside Sales

• Business Development

• Inside Sales

• CRM Software

• Sales Support

• Management

• Account Management

• B2B sales

• Customer acquisition

• Business development

• Customer service

• Upselling

• Inside sales

• Leadership

• Cold calling

• Banking

• Customer relationship management

• Account management

• Sales

• CRM software

• Sales management

• Marketing

• Outside sales

• Google Suite

• Training & development

• Typing

• Relationship management

• DocuSign

• Financial services

• Google Docs

• Conflict management

• Negotiation

• Clerical experience

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