Customer Service Risk Management

JK

JAMES KIRK

***********@*********.*** 803-***-**** Ridgeway, SC 29130

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue.

Staff Management

Staff Leadership

Regional VP

Auditor

The Little Cafe Rock Hill, SC

Restaurant Owner

01/2006 - 12/2022

Hired, trained and motivated staff to fill all restaurant openings. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Promoted safe working conditions by monitoring

safety procedures and equipment.

Safe Serve Certification

Grew from 30 seat restaurant to 150 seat restaurant AIG Insurance Charlotte, NC

Regional Manager

09/1974 - 12/2009

Managed regional operations including inventory control, staffing levels, logistics, customer service.

Collaborated with Associate Manager to improve performance and grow sales.

Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.

Qualified for numerous sales conventions over the years LUTCF CLU ChFC designation

The American College Hartford, CT

CLU And ChFC in Insurance And Risk Management

07/1988

Life Underwriters Counsel Rock Hill, SC

LUTC And LITCF Designation in Insurance And Risk Management 08/1976

Rock Hill High School Rock Hill, SC

High School Diploma

Summary

Skills

Experience

Education and Training

06/1970

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