R ACHAEL COLAO

GENERAL MANAGER

CONTACT

724-***-****

ad23yu@r.postjobfree.com

*** ********* ***

Pittsburgh PA 15229

A dedicated and dependable service manager with over 15 years of service industry experience with +5 years in management. Committed to providing exemplary service and experiences to both staff and guests alike. Demonstrates active listening and communication skills and is well versed in managing people. Executes tasks flawlessly the first time and in a timely manner.

P ROFILE

EDU C ATION

S K I LLS

EXTR A S

BUSINESS MANAGEMENT

Community College of

Beaver County

2013-2014

SPORTS MEDICINE

Kent State University

2008-2010

VERBAL COMMUNICATION

CUSTOMER SERVICE

TEAM-ORIENTED

ORGANIZED

MULTI-TASKING

PROBLEM- SOLVING

PROFITABLE THINKING

ADAPTABLE

INVENTORY OVERSIGHT

SCHEDULING

PAYROLL MANAGEMENT

WINE KNOWLEDGE

LIQUOR KNOWLEDGE

GENERAL MANAGER

Big Blue Swim School - Cranberry Township, PA October 2022-May 2023 Juniper Grill - Cranberry Township, PA October 2015-December 2022 In this position I was tasked with working directly beside the franchise partner to start this business from the ground up. During my time there I was in charge of: During my time there I became certified in the following

• Staffing

• Coordinated staff training

• Facility set up

• Inventory system set-up

• Payroll system set-up

• Scheduling

• Sourcing & bidding with vendors

• Staff retention

• Followed corporate policies

• Completed a month long corporate training program in Fairfax Virginia

• CPO - certified pool operator

• Certified Lifeguard - American Red Cross

• Certified Lifeguard Instructor - American Red Cross

• Maintained a 10,000 sq. . pool & facility

• Grassroots marketing

• Traveled for training

• Certified staff in CPR,FIRST AID, LIFEGUARD

• Certified staff to teach corporate curriculum

to children

• Organized & executed a street fair for our

grand opening with over 10 different vendors

& companies that participated.

FRONT OF HOUSE MANAGER/MARKETING & PRIVATE DINING COORDINATOR In this position performed a variety of tasks including managing front of house employees and their needs, as well as assist back of house and guests as needed. As a bartender and server, I both waited on guests and prepared beverages for bar and table service patrons. Some of my responsibilities include:

• Maintain and create a schedule for 20+ employees

• New hire orientations and supervision of training

• Reporting (Nightly, Weekly, and 4 Day)

• Maintaining inventory for over $100K of product

• Booking of private dining and catering events

• Coordinate marketing efforts

• Accounts Payable/Receivable

• Monitor and coach employees performance and hold employee reviews WOR K EXP E RIE N C E

CPO

Lifeguard with the

American Red Cross

Lifeguard Instructor with

the American Red Cross

RAMP Certification

Volunteer work with the Red

Cross through Juniper Grill

Contact this candidate