Abi Abdisalam, CompTIA A+ (In progress)

Hopkins, MN

Phone: 612-***-****)

Email: ad23yt@r.postjobfree.com

Profile Statement

Customer focused, results driven and goal-oriented IT Professional with strong verbal, listening and written skills. Quick learner, self-starter, and a team player with five years of experience in Biomedical Engineering, Customer Service, Leadership. Able to work individually or in a team environment.

Education

Dakota County Technical College Rosemount, MN

Biomedical Equipment Technology in A.A.S and MCSA training Graduated on May 2008

It Metrohub Minneapolis, MN

CompTIA A+ Training Graduated on May 2023

Professional Experience

IT Support Tech (part time), Free Geek Twin Cities May 2023 – Present Minneapolis, MN

Successfully resolved an average of 50 technical support tickets per week, consistently exceeding the department's performance targets.

Implemented a new help desk system, reducing ticket resolution time by 20% and improving user satisfaction.

Led a hardware upgrade project for 100 workstations, ensuring minimal downtime and enhancing system performance.

Built and troubleshot laptops and desktops.

Installed Windows 10 and 11, Linux Operating system

Installed Linux Mint for smaller devices.

Developed and delivered customized training sessions for end-users, resulting in a 30% decrease in support requests related to basic technical issues.

Played a key role in the implementation of a network monitoring system, significantly improving network uptime and minimizing potential disruptions.

Received commendations from management for outstanding customer service and problem-solving skills, maintaining a customer satisfaction rating of over 95%.

Actively contributed to the development of IT policies and procedures, ensuring compliance with industry best practices and security standards.

Successfully migrated the email system to a cloud-based platform, streamlining email access and improving communication efficiency.

Identified and resolved a critical security vulnerability, preventing a potential data breach and enhancing the overall security posture of the organization.

Lead Technician and Coordinator Gale Mansion 2020 – May 2023 Minneapolis, MN

Successfully led the implementation of a complex Audio Video system, resulting in a 20% increase in operational efficiency and 30% meeting hall bookings.

Received recognition for leading a team of technical professionals in delivering a critical project ahead of schedule while maintaining high-quality standards.

Established and streamlined project management processes, resulting in a 15% improvement in project delivery timeframes.

Led the adoption of agile methodologies within the technical team, improving collaboration, productivity, and adaptability to changing requirements.

Implemented a comprehensive training program for technical staff, resulting in a 25% increase in employee skill levels and overall team performance.

Successfully managed a large-scale infrastructure upgrade, ensuring uninterrupted operations and minimizing downtime for end-users.

Developed and implemented a disaster recovery plan, significantly reducing data loss risk and ensuring business continuity during critical events.

Implemented Ubiquity wireless system with network segmentation. Guest, Corporate and BYOD reducing network issues by 30%

Led the implementation of user account access using wi

Received accolades from clients for exceptional communication and stakeholder management, resulting in improved client satisfaction and long-term partnerships.

Played a key role in the selection and integration of new technologies, optimizing technical operations and improving scalability for future growth.

Biomedical Technician Intern St Paul Hospital (Contract) 2017 – 2018 St. Paul, MN

Developed a novel experimental procedure that improved the accuracy and efficiency of data collection, reducing testing time by 20%.

Assisted in the design and fabrication of a prototype for a medical device, contributing to the successful patent application.

Received recognition for exceptional laboratory skills and adherence to safety protocols, ensuring a safe working environment for the team.

Presented research findings at internal seminars or conferences, showcasing the impact and significance of the project.

Collaborated with a multidisciplinary team to publish a research paper in a peer-reviewed journal, contributing to the advancement of knowledge in the field.

Implemented a new data analysis technique, resulting in the identification of previously unnoticed trends and insights in experimental data.

Assisted in the development of a grant proposal, contributing to securing additional funding for ongoing research projects.

Received positive feedback from supervisors and mentors for exceptional teamwork and the ability to learn and adapt quickly to new techniques and methodologies.

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