P a g e * *

Jessica Brydon

IT Manager / Manager, Business Systems Analysis

ad23yn@r.postjobfree.com • 617-***-****

LinkedIn Profile • Grand Prairie TX 75054

Results-driven IT professional with remarkable extensive background in finance IT, ready to excel in roles ranging from Manager, Director, and Product Manager to Program IT Manager, Scrum Master, Product Owner, and Business Systems Analyst. Proven track record in delivering high-impact projects, optimizing team performance, enhancing product portfolios, and driving efficiency. Adept at orchestrating complex system conversions, providing second-tier application support, and optimizing business operations excellence. Skilled in managing financial data flows and processes across front-to-back-office functions. Demonstrated ability to document rigorous testing criteria and collaborate effectively with stakeholders for seamless system design. An active member of industry forums and associations, contributing to advancement of best practices. Strong leadership, communication, and problem-solving skills combined with success in achieving significant notional value increases and portfolio enhancements. Core Proficiencies

● Project Management

● Business Systems Analysis

● Financial Data Management

● System Integration

● Product Development

● Team Building & Leadership

● Stakeholder Engagement & Communication

● Project Status/Milestones Reporting

● Metrics for Senior-Level Management

● Risk Management Technology

● Data Analysis & Quality Assurance

● Process Optimization

● Cross-functional Collaboration

● Data-driven Decision-Making

● Complex Problem-solving

Professional Experience

Charles Schwab Oct 2017 – Present

Manager, Business Systems Analysis (Westlake, TX) Oct 2021 – Present Perform in-depth analysis of business systems and processes to identify areas for improvement and optimization, with a focus on enhancing operational efficiency and effectiveness. Collaborate with cross-functional teams, including IT, business stakeholders, and end-users, to gather requirements, define project scopes, and ensure successful implementation of technology solutions that align with Charles Schwab's strategic objectives.

• Conducted thorough business systems analysis, fortifying Risk Management Technology.

• Directed and coached teams with proficiency as a Product Owner and adept Scrum Master, ensuring peak performance.

• Enhanced team efficiency by leading production releases, driving projects, and mentoring junior associates.

• Led and completed various projects, guaranteeing timely achievement of crucial milestones.

• Improved portfolio by introducing derivatives products, enabling seamless trading and risk mitigation, resulting in $3.9B increase in notional value and enhanced trade reporting capabilities. Business Systems Analyst (Westlake, TX) Oct 2017 – Oct 2021 Executed in-depth data analysis and interpretation, collaborating with stakeholders to gather and document system requirements for various projects. Continuously monitored system performance, troubleshooted issues, and provided end-user support to ensure seamless functionality and optimize business processes.

• Spearheaded intricate projects, overseeing migration of ESP batch jobs to Control-M, implementation of Broker-Only Lapse process functionality, and creation of multiple new development teams.

• Developed efficient management of security risks by addressing findings in Archer, Veracode, and Qualys, enhancing security for both Stock Plan Services and Compliance Solution.

• Served as Business Systems Analyst in Stock Plan Services Technology, providing support to Data and Reporting Team, and took on roles of interim Scrum Master and Product Owner.

• Streamlined operations and achieved remarkable efficiency gains by optimizing processing times from hours to just minutes, particularly in areas of Control-m and Lapse processing for broker-only stock plan services –specialized niche market served by Schwab.

Fidelity Investments Mar 2008 – Oct 2017

Senior Business Analyst (Westlake, TX) Oct 2015 – Oct 2017 Provided support to diverse lines of business, including stock plan services, alternative investments, brokerage, and Genesys, ensuring seamless operations and optimal performance. P a g e 2 2

• Championed transition from mainframe reporting to Business Objects, delivering substantial boost in operational efficiency. This empowered businesses to independently create and modify reports, eliminating need to wait for conventional development cycle, and significantly reducing time-to-insight.

• Spearheaded business analysis within Fidelity Institutional Solutions Delivery, overseeing wide spectrum of projects across multiple brokerage operations business units.

• Collaborated closely with developers and business users, applying both Waterfall and Agile methodologies to streamline business requirements, business requirement documentation, use cases, and user stories. Quality Assurance Engineer (Westlake, TX) Nov 2013 – Oct 2015 Completed thorough testing of software applications to identify defects, discrepancies, and issues in functionality, documenting and reporting findings for resolution. Engaged with cross-functional teams, including developers, business analysts, and project managers, to meet software quality standards and requirements throughout development and testing process.

• Oversaw expansive quality assurance initiatives spanning multiple business groups and units, collaborating closely with developers, business analysts, business users, and vendors in system design and document reviews.

• Showcased proficiency in all phases of the project life cycle, from requirements gathering and project planning to management, scheduling, and testing, as well as comprehensive defect tracking and reporting to executive management. Systems Analyst (Westlake, TX) Oct 2011 – Nov 2013 Analyzed business processes and system requirements, working with cross-functional teams to design and implement software solutions that align with business goals. Ensured optimal system performance and user satisfaction by performing system testing, offering excellent end-user support, and maintaining system documentation.

• Directed $4M multiyear conversion of multiple custody applications, overseeing end-to-end project phases from requirements to testing and reporting.

• Documented rigorous testing criteria for seamless system design in collaboration with stakeholders.

• Advanced industry-wide corporate actions processing standards as an engaged member of ISITC, actively participating in influential working groups and forums dedicated to enhancing corporate actions processing across various organizations. Business Analyst (Boston, MA) Dec 2010 – Oct 2011 Delivered second-tier application support to resolve system issues for internal business customers across various business units and geographic locations.

• Ensured business operational excellence by orchestrating financial data flows and processes, and overseeing critical functions including front-office trading, back-office accounting, custody, and pricing operations.

• Determined and applied system enhancements to boost operational efficiency, improve data quality, and introduce new services. Associate Systems Support Analyst (Westlake, TX) Mar 2008 – Dec 2010 Provided first-line technical support to end-users, resolving hardware and software-related issues. Assisted in system installation, maintenance, and monitoring, contributing to stable and efficient IT environment.

• Established application support role in Texas, providing training to onboard new employees.

• Played key role in incident resolution for financial applications, with remarkable achievement of consistently addressing all incidents within 15-minute SLA, focusing on areas such as accounting, custody, and pricing. Education & Credentials

Emmanuel College, Boston Massachusetts

MBA, Master’s in Business Administration

BA, Global Studies (Economics Minor)

Professional Certifications

Certified Scrum Master Certified Scrum Product Owner Technical Proficiencies

Microsoft Office Suite (Excel, PowerPoint, Word, Visio, Access, Outlook) AS400 Trading System Mainframe applications, SUN

& AIX platform hosted applications Brokerage platforms SunGard Accounting System (Invest One) Unix HP Service Center/HP Quality Center Business Objects ITIL AGILE JIRA TOAD

Contact this candidate