Customer Service Project Management

Eric Page

********@*****.*** 860-***-**** Tucson, AZ

WORK EXPERIENCE

University of Arizona - Office of Student Computing Resources February 2020 - July 2022 Instructional Technology Manager Tucson, AZ

Using over a decade of technical and customer service experience, I oversaw the processes staffing a dozen campus locations with 40-50 knowledge and curteous student workers. This involved: o The development, implementation and maintainence training courses with access management automation. (Custom MS 365 Flows, Adobe, Brightspace D2L LMS) o Direct training and training the trainers in customer service, ticketing and technical issues. o The regular development and posting organizationally effective and student friendly staff schedules for all locations. (Using custom Excel VBA, Lua code)

o Project management of roughly 10 advanced students per semester on organizational/personal development projects.

Accurately, managed inventory systems for A/V rental (Gear-to-Go) for UArizona campus community.

Delivered white-glove interdepartmental support for intensive campus computing resource requests. University of Arizona - Office of Student Computing Resources December 2014 - December 2019 Various positions: Operations Lead, Technical Consultant, & Computer Lab Consultant Tucson, AZ

Assist, instruct and consult staff, faculty and students with hundreds of software titles along with lab hardware.

Train and mentor fellow student workers on customer service and technical issues.

Submit tickets and partner with career staff on timely resolution of technical and operational issues. Staples, Inc. January 2009 - July 2012

Various positions: Sr. Technical Consultant, Easy Tech Expert, Easy Resident Technician Newington, CT

Supervision, training and mentoring of in-store technicians and salespeople.

Provide personalized in-store and onsite technology setup, diagnostic and repair for diverse clientele.

Consult small-to-medium business customers on technology purchases, one time and managed services. EDUCATION

University of Arizona Graduated: May 2019

BS, Neuroscience & Cognitive Science (Language Sciences Emphasis), Mathematics (Comprehensive) Tucson, AZ

Graduated cum laude; earning Dean's list with distinction twice & honorable mention twice.

Applied decade plus programming knowledge in courses writing programs in C, Matlab, Python for both general and scientific computing.

Studied algebra, logic, topology, probability, statistics, analysis/advanced calculus, & computability theory. VOLUNTEER EXPERIENCE

Groundworks (music and arts space) September 2022 - June 2023 Live Sound Engineering, Event Staffing, Booking, and Facilities. SKILLS

20+ years programming; data visualization; presentations; copywriting; technical writing; documentation writing; data visualization; Python; C/C++; Lua; Javascript; Matlab; MS Office, Teams, BI, and Flow; machine learning; chatbot scripting; access management scripting; embedded devices; HTML/CSS; TeX; version control systems (git, svn)

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