PROFESSIONAL SUMMARY

Results-driven Senior Project Manager with over eight years of experience in SDLC, SAAS, and Agile methodologies. Proven track record of successfully managing concurrent global projects, driving cross-functional collaboration, and exceeding revenue goals. Skilled in stakeholder management, risk assessment and PMO development. Seeking to leverage experience in project and account management to deliver innovative and impactful projects.

SKILLS

Program / Project Management / Delivery

Customer Success / Vendor Management

Product Management/Sales Enablement

Agile & Waterfall Methodologies (Scrum)

Requirement Gathering/Analysis/Strategic Planning

Smartsheet/MS Project/Hive/Asana

Digital Marketing / Ad Operations

JIRA/Confluence/Rally/Tableau

Resource Allocation / Budgeting

Salesforce / Financial Force

PMO Development

Microsoft Office 365 / SharePoint

PROFESSIONAL EXPERIENCE

TransUnion / Neustar – (Remote) 2018 – Present

Senior Technical Project Manager – Global Fraud Solutions

Manage cross functional concurrent projects within a global matrixed organization from inception through to delivery, whilst using the approved methodology and processes.

Led planning and execution with different stakeholders like Product, IT, Operations, Infosec, QA, and Engineering teams.

Collaborate closely with leaders to define project scope, interdependencies, critical milestones, and timelines.

Identify, manage, and escalate risks across projects and workstreams to mitigate impact to plans.

Collaborated in creation standardized PMO processes, templates, and best practices.

Develop and maintain SOWs, budgets, and vendor contracts.

Senior Technical Program Manager – Marketing Solutions (Remote)

Sr. TPM for Neustar’s largest portfolio client ($20MM+ revenue across various business units)

Managed multiple, concurrent, cross-functional initiatives from inception to delivery through maintenance to ensure business results are achieved.

Defined and managed program scope, milestones, dependences, risks, and resourcing to ensure on-time delivery.

Drove visibility, execution, and accountability for each program autonomously across multiple teams to improve product functionality, technical challenges, and escalations.

Coordinated day-to-day activities to ensure alignment with portfolio strategy, stakeholder expectations and vendor deliverables according to the plan/timeline.

Owned program status communication to all levels of management on a weekly, monthly, and quarterly basis.

RentPath - (Hybrid) 2015 – 2018

Digital Ad Sales Operations Manager / B2B Product Owner

Head of Key Accounts business unit as well as LeadMail, Sponsored Apartments and Banner B2B products including full P&L responsibility for each.

Led overall direction and $10MM+ revenue goals for business unit and products including sales, client management, negotiations, and issue resolution to continually exceed revenue goals and identify upsell opportunities.

Hired, trained, coached, and built team of digital specialist who implement specific client focused strategies and achieve high customer satisfaction to ensure account growth.

Proactively managed product roadmap and vision to meet organizational and customer needs within scope of product/engineering resources.

Worked cross-functionally with Technology, Sales, Marketing and Operational teams to align product vision and communicate product benefits and performance.

Developed a Sales Enablement Tool for 430+ Sales Executives for four B2B products.

AOL – New York (Hybrid) 2012 – 2015

Video Operations Manager

Managed video campaign initiatives for AOL Video by ensuring proposals are strategically and creatively on target, on time and within budget. Worked mainly with CPG clients exceeding sales goals of $12MM+.

Partnered with sales professionals during pre- and post-sales process to address RFPs, provide deal evaluation, sales negotiations, and revisions.

Managed the day-to-day business relationships to identify growth and up-sell opportunities.

Served as project manager of video production from inception to completion in collaboration with third party vendors, clients, and internal teams.

Utilized third party research tools to support recommendations and provide competitive spending analysis.

Tracked and analyzed video usage trends to prepare sales and internal reports.

Hired, trained, and mentored new Video Operation Managers.

AOL

Strategic Account Manager 2006 – 2012

Developed and maintained partnerships with clients which resulted in exceeding sales goals of $9MM+ annually.

Up-sold/cross-sold new products to clients during post-close/pre-launch and post-launch to drive additional revenue beyond contracted amount.

Owned campaign performance to achieve brand awareness and reach client goals.

Monitored deal delivery and contract compliance to balance maximum revenue recognition.

Trained and managed workflow for Associate Account Managers and assisted in their professional development.

Served as coach and mentor to new Account Directors and Account Managers.

Supported Regional Sellers directly to monitor and resolve client issues.

Managed deal implementation, launch, closing activities and budgets.

Consulted on program performance improvement including plan optimizations and RFP input.

EDUCATIONAL EXPERIENCE

Kaplan University - Bachelor of Science in Management 2007

Certified Scrum Master January 2024

PMP Certification – In Progress February 2024

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