Customer Service Assistant Manager

My experience in both childcare and retail show my ability to multi-task, organize, and get the job done. I am hard-working and always willing to help others, as well as learn new responsibilities. My administrative skills range from typing, scheduling, answering the phone and maintaining files to supervising others and cash application.

Experience

SPIRIT AIRLINES Oct 2021 – Current

Customer Service/Gate Agent

Sale and upgrade customer tickets by booking and rebooking flights

I work baggage claims to monitor baggage and assist customers with missing luggage.

Assist customers with boarding passes and checking in for flights.

Announce boarding times, groups and final passenger checks.

Check boarding passes as passengers board the aircraft.

Account for all passengers and assist customers that arrive late.

Close flight and jetbridge doors after caption is ready.

BURLINGTON STORES Apr 2019 – Current

Assistant Manager

Key holder to open and close store daily.

Create and manage employee schedules and organize responsibilities to optimize work flow.

Supervise register count down and account for any overages or shortages.

Run reports, issue markdowns, tag merchandise and price check items.

Approve and override refunds, returns, and exchanges.

Deescalate customer issues.

Assist with supervision of loss prevention employees as needed.

Oversee employee breaks and work areas.

ROSS DEPARTMENT STORES Nov 2016 – Apr 2018

Assistant Store Manager

Open and close store.

Co-manage general office duties and maintain personnel records.

Create employee schedules and organize responsibilities.

Count down registers and report losses.

Run reports, issue markdowns, tag merchandise and price check items.

Supervise employee breaks and work areas.

LITTLE LEARNERS LEARNING CENTER (business closed) Aug 2013 – Dec 2017

Assistant Manager/Teacher

Manage employees in absence of a manager.

Open and close daycare.

Calculate and collect payments.

Give tours of facility, and ensure cleanliness of all areas.

Care taker of infants and small children.

Plan and prepare healthy meals.

Create and update children records.

Education

Sam Houston High School, HS Diploma

Tarrant County Community College, 1 year general studies

Skills & Achievements

CPR Certified, Typing Skills, Superior Customer Service Award, Filing, Cash Management

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