Sohail Tariq +1-403-***-**** ad23xl@r.postjobfree.com

Education

BCS Hons (bachelor’s in computer sciences), (2005), UAAR, Pakistan

Google Cybersecurity Certification,(2023), Coursera Certified

Microsoft Cybersecurity Certification,(2023), Coursera Certified

Experience

SERVICE DESK Analyst, Precision Drilling (July 2023 – Nov2023)

Provide first-level and second level technical support and troubleshooting for IT-related issues.

Respond to incoming calls, emails, and tickets to assist users with hardware and software.

Diagnose and resolve issues related to operating systems, applications, and hardware components.

Log and track incidents, documenting solutions and escalating complex problems to higher-level support when necessary.

Assist in the setup, configuration, and maintenance of end-user devices and peripherals.

Collaborate with other IT teams to ensure timely resolution of technical issues.

Educate users on proper software and hardware usage, offering guidance to prevent recurring problems.

Senior Enterprise Support Analyst, Shaw Communications (Jan 2013 – July 2023)

•Monitor and optimize application and infrastructure performance, implementing configuration changes for consistent stability and improved performance.

•Develop and implement effective monitoring solutions to minimize mean time to resolution (MTTR) by 25% swiftly address issues.

•Create security alerts, dashboards, and reports to enhance ongoing monitoring and strengthen incident response capabilities.

•Successfully implement and manage Splunk monitoring and reporting infrastructure, optimizing data collection and analysis for actionable insights.

•Plan and execute Splunk Universal forwarder upgrades on more than 2000 hosts periodically to leverage advanced features and enhancements.

•Maintain and stabilize the Splunk platform by updating configurations and efficiently managing resources on heavy forwarders.

•Provide expertise and guidance to stakeholders in critical monitoring projects including Security (Rsyslog configuration), utilizing advanced features in Splunk, such as multiple regex

•Act as a third-tier escalation point, conducting comprehensive root cause analysis for incidents and problems, driving improvements for applications and infrastructure.

•Support data source configurations and change management processes, ensuring seamless operations and minimizing disruptions.

•Analyze and monitor incident management and resolution problems, implementing proactive measures to enhance incident response efficiency by 30%.

•Implement and manage AppDynamics monitoring infrastructure, harnessing its capabilities for efficient application performance monitoring.

•Ensure prompt resolution of reported issues by documenting and tracking application issues using Agile Methodology, actively participating in scrum meetings to prioritize and address concerns.

•Integrate testing and implement monitoring tools with ServiceNow, improving visibility and automating incident management workflows.

•Proficient in using SolarWinds Pingdom for monitoring and managing IT infrastructure.

•Collaborated with cross-functional teams to integrate SolarWinds Pingdom into the broader IT infrastructure.

•Provide comprehensive training and engaging demos to over 100 stakeholders, sharing best practices for maximizing the efficiency and effectiveness of monitoring tools.

Application Support Specialist, IBM Canada (07/2008 – 12/2013)

•Supported Platform Load Scheduling Facility application, Platform RTM

•Opened Siebel cases for the client’s issues with LSF application and resolved the issues in timely manner

•Helped client with installation, configuration and troubleshooting of LSF application on different flavor of operating systems.

•Helped client with the NFS and NIS issues with LSF

•Perform OS level analysis to determine the cause of customers’ problems.

•Acquire excellent knowledge and understanding of product source code to analyse problems

•Develop scripts using Bash/Batch/Perl/C to debug customer issues

•Engage with developers/managers to ensure a timely resolution

System Administrator & Support Specialist, Navantis Canada (02/2008 – 6/2008)

•Deployed and supported Digital Media Publishing System for NBC Universal

•Supported Digital Rabbit DMPS and Media Manager Systems

•Supported Video Content Management System for internal users

•Monitored and maintained Linux and Windows 2003 Servers for NBC Universal

•Supported and monitored the proper operation of the day-to-day Transcoding and streaming infrastructure for NBC Universal

•Configured NFS and NIS on the servers

•Monitored and controlled the status of multiple live video streams and transcoding jobs on Signiant and Micah interfaces.

•Created training documents for new employees and trained the new hires

•Granted and removed access permissions for VCMS, Signiant and Micah systems to NBC Universal internal and external clients

VOIP Specialist, Vonage Canada (08/2007 – 1/2008)

•Support for Windows Platforms including Windows 2000, XP, windows server 2003

•Managed User Accounts with Active Directory locally and remotely via domain control

•Managed user accounts for VPN and Remote Access in F5 Networks Fire pass, Citrix and remote tools.

•Diagnose and troubleshoot small to medium networks to get our VoIP product to work with existing or non-existent networks.

•Helped clients/ employees globally to install and configure Voice over IP Routers.

•Assisted customers in configuring network devices to support VoIP technology.

•Tested configuration and Debug/troubleshoot devices and applications on the Vonage Network.

•Managed MS Exchange server and office applications.

Professional Summary

•Over 10 years of experience as Technical IT Systems and Applications Analyst.

•Over 10 years of experience in implementing and managing SIEM, Splunk monitoring and reporting infrastructure, ensuring consistent performance and stability.

•Successfully led migration projects from on-premises to Splunk Cloud environment, improving scalability and flexibility.

•Proven track record of promptly resolving reported issues using Agile Methodology and participating in Scrum meetings.

•Expertise in integrating monitoring tools with ServiceNow for streamlined operations and enhanced incident management.

•Strong troubleshooting skills as a third-tier escalation point, providing root cause analysis for incidents and problems.

•Proficient in optimizing on-premises performance infrastructure, reducing mean time to resolution for monitoring-related incidents.

•Skilled in creating comprehensive upgrade project plans and executing them efficiently.

•Familiarity with AWS, Azure and Lean Methodologies, leveraging cloud computing advantages for improved efficiency and cost savings.

•Demonstrated ability to drive continuous improvement through Agile principles, applying Scrum and Kanban methodologies.

Skill Set

•Monitoring and Analytics: SIEM, Splunk, SCOM, AppDynamics, PagerDuty, Solar Winds Pingdom

•Service Management: ServiceNow

•Programming Languages: SQL, PLSQL, Python

•Operating Systems: Windows, UNIX

•Communication Skills: Strong oral and written communication

•Active Directory, Microsoft Exchange

•Process Improvement and Change Management

•Requirement Gathering and Analysis

•Cloud Computing

•Agile Methodology: Scrum and Kanban

•Incident Management

Training

•Splunk 8.2 Cloud administration

•Splunk Enterprise Security

•Foundations of Cybersecurity

Certifications

• AWS Certified SA – Associate

• MCP (Microsoft Certified)

• CCNA (Cisco Certified)

• A+ (CompTIA Certified)

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