omer

ADMINISTRATIVE SKILLS

Research Analysis

Employment Law

PPO/HMO administration

Mediation & Advocacy

Benefit verification

Mortgage/Bank/Foreclosure

Academic Advising

Call Center

Eligibility Specialist

Staff Recruitment & Retention

Employee Relations

Management

Customer Service/Relations

Technical Troubleshooting

Salesforce (SaaS)

Non-Profit Development

Medicaid/Medicare

Epic general access

Orientation & On-Boarding

Training & Development

Organizational Development

Administrative Assistant

Accounts Payable/Receivable

Social/Human Services

Education Administration

Zen Desk /ULEARN

Microsoft Teams

Education & Certification

Cleveland State University Graduated; December 2008

Bachelor of Arts -Urban Administrative Services with focus on Public Administration

Negotiation and Conflict Management

Management of Urban and Non-Profit Organization

Proposal Writing

Oral Communication

Lorain County Community College Graduated: December 2008

Associates of Arts/Associates of Applied Science in Public Administration (2 degrees)

Organizational Development

Human Resources & Volunteer Management

State and Local Government

Budget and Finance Communication Organizations

Professional Experience

COOK’S CHILDREN HOSPITAL FORT WORTH TEXAS

Epic Training Program Coordinator -October 2022-Present

Classroom Epic training registration for all transferred and new employees

Educate departments on any all update associated with Epic system

Proving customer service for internal and external clients

Tracking employees training to assure credentials are up to date for compliance

Data Entry of all information associated with application tracking to assure accuracy

Provide various reporting subsequently measuring analytical data essential to departmental needs and expectations

Responding to employee request for verifiable documentation of the completed assessments

PAYCOM GRAPEVINE, TEXAS

Adjustment Specialist -10/ 2021-06/2022

This position completes research, amendments, and payments related to a prior period adjustment (PPA) under close supervision and guidance

The objective of the role is to efficiently and accurately complete tax amendments, original tax returns, and research and resolve agency tax issues related to PPA

CORELOGIC – IRVING, TEXAS

Sr. Associates, Operations Services 06/2020- 10/2021

Remote-COVID-19

Conducts research of data. Leverages all available resources, such as existing databases, third party sources and/or public information on the internet. Utilizes tools to analyze, query and manipulate data according to defined business procedures. Extracts and enters appropriate data onto application, other form, or database.

Process payments which may require reporting, payment processing, reviewing incoming bills, identifying and disbursing bills for system input, reviewing reports from mortgage companies to check for missing payments, matching bills to checks, extracting system data and forwarding to clients, determining mailing process, and preparing information and check requests for supervisor to allocate funding.

Performs clerical duties, such as maintaining simple to complex files, searching and investigating information contained in files, processing departmental documents requiring knowledge of functional operations and entering report results into tracking system.

WESTAT – ROCKVILLE, MARYLAND

Field Interviewer 08/2019-12/2019

Remote Contractual

Assess buildings randomly selected to determine eligibility through computerized rubric questions.

Identify a respondent to provide details and characteristic associated with utility usage on building.

Administer computerized (CAPI) data collection confirming certain characteristic associated with building to assure for accuracy and data integrity.

Transmit and document details regarding the data provided in order to submit to via uploading through transmission in CAPI.

Detail progression on case files and then tag as completed FedEx all documentation to home office.

KENT HOME SERVICES- GRAND RAPIDS, MICHIGAN

06/2018 – 05/2019

Remote –Administrative Assistant

Assist clients with schedule confirmation and requested inquiries regarding appointments

Scheduling and documenting through Outlook to sales team.

Outbound calling to confirm and book appointments through internet leads.

Data entry requiring accuracy and detailed skill sets to assure location of appointments.

Send email confirmation to client and follow through with Sales team with any last-minute changes.

EDUCATIONAL TESTING SERVICES – PRINCETON, NEW JERSEY

03/2015-08/2021

Remote

Assist with grading students state testing (National Report Card)

Scored and rated English and Language Arts subjects

Scoring based on a rubric system to indicating student has followed required metrics.

Rated grades third thru fifth with exceptional scoring for eleventh graders.

Submitted scoring through data base system associated with Adobe.

PEARSON EDUCATION – IOWA CITY. IOWA

03/2019-05/2021-12/2021-

Remote

Assist with grading students state testing (National Report Card)

Scored and rated English and Language Arts subjects

Scoring based on a rubric system to indicating student has followed required metrics.

Rated grades 9th and 10th with exceptional scoring for eleventh graders.

Submitted scoring through data base system associated with Adobe.

WESTAT – ROCKVILLE, MARYLAND

Assessment Administrator 2017-2019

Remote

Assist with set up and break down of computerized assessment.

Administered instructions pertaining to assessment on procedure and protocols to testing.

Monitor students during assessment and assisted with inquiries upon request.

Inventory students, computers and supplies to assure accountability of all testers.

Verify and cross reference the different types of assessments whether paper and pencil or computerized takers.

Data Collection 11/2016-1/2017 -Contractual

Remote

Contact household to schedule visit to interview to assess participation.

Administered instructions pertaining to questionnaire to determine eligibility.

Monitor patron after setting up computer for questionnaire to assure completion.

Perform specimen for lab submission is applicable to questionnaire and participant.

Submit all information and documentation to supervisor for authenticity upon completion of questionnaire.

oForm’s control, office layout, and record keeping.

Interviews and assist with application processing.

Maintains and assess with background and drug screening to meet requirement for hire.

Clerical support

oFiling, typing, phones, faxing, and others request by office manager.

Salary request: $80K- Annually along with medical/dental/vision/ and PTO/VAC

References

Tamara Jones – Teacher (Professional)

6103 East Meadow Farm Lane

Lorain, Ohio 44053

440-***-****/ad23wz@r.postjobfree.com

Eileen Keener – Manager (Professional)

Lorain County Community College- Library Center

1005 North Abbe Road

Elyria, Ohio 44035

440-***-****/ ad23wz@r.postjobfree.com

Kurt Patterson – Professional/Personal

P. O. Box 1352

Coppell, Texas 75019

214-***-**** / ad23wz@r.postjobfree.com

Of Note

Professional Development:

National Career Development Association (NCDA) June 2021

American Society for Public Administration (ASPA) July 2014

National Association of Professional Women (NAPW) 2014

Contact this candidate