Caprina Holloman

**** *. ****** **.

Tucson, AZ *5730

520-***-****

Objective:

Obtain employment in a environment that will help me grow and continue to move forward in the customer service support field.

Areas of Strength:

Relationship building, time management, customer service, strong selling skills and highly organized. Ability to anticipate customers needs and address all customer concerns in a professional and courteous manner, while still exhibiting empathy and building a rapport. Health and Welfare Benefits Specialist

Alight Solutions - Tucson, AZ

May 2021 to March 2023

Assisted employees with annual enrollment of their insurance benefits offered by their employers. Majority of calls during peak (Nov- Jan) consisted of explaining benefits being offered and walking employee through setting up account through their work portal. After peak, we are re-trained for what is called ongoing, this is for employees who have questions regarding 401k, pre-65 medicare enrollment, and assisting employees who have qualifying life events.

Customer Service Representative (CSR)

Healthcare Outsourcing Network - Golden, CO

February 2021 to May 2021

Assisted doctors offices and patients in regards to delinquent payments, handled all calls that were directed to Accounts Receivable. Also assisted patients in receiving a one time courtesy payment on any delinquent account, worked with customer to pre-screen with a series of questions and assisted customer with whatever necessary information they needed in order for finance department to process the one time courtesy payment. UARS

City of Tucson Water Department - Tucson, AZ

January 2021 to January 2022

Handled inbound calls for utility customers needing assistance with their accounts. Setting up accounts, creating work orders for disconnects, missed pick ups and water audits. Also, created payment arrangements and extensions for customers having financial difficulties due to Covid- 19.

Sorter

Amazon - Tucson, AZ

October 2019 to January 2021

Worked in sorting facility assisting my peers with assorted duties regarding: sorting packages for drivers who would be loading packages onto their truck for distribution. Scanned all packages, also used complex system and all safety measures to ensure packages were stowed correctly in totes. Duties also included, loading totes onto rolling carts which were positioned on the dock for drivers to load. Reset the floor for next shift. Assistant Cosmetologist

Peak of Perfection Salon and Day Spa - Tucson, AZ

March 2015 to September 2021

Handle all duties as an assistant to the owner. Inventory all product, order all product. Utilized salon software to schedule appointments for clients, kept client profiles updated and handled outside marketing. Also, entered payroll into the system on a bi-weekly basis and handled commission and product sales for the salon.