Customer Service Call Center
Resume:
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Desiree Medri Healy
Summary of
qualifications
● Bilingual Customer Service Specialist
● Over ten years’ experience in superior customer service in a call center
● Proven problem-solving skills
● Expert communication abilities
Professional
Experience
Marshalls, Toronto, ON: Merchandise Associate 2016-2017 Assisted customers in finding suitable products for their needs Created visual displays to promote featured brands and products Maintained sales floor to be organized and visually appealing Andrews, North York, ON: Personal Shopper / Retail Associate 2014-2016 Provided specialized fashion advice to assigned clients Worked closely with customers to assist with finding attire for formal occasions Built rapport with patrons in this boutique setting to locate daily wear Supported a range of shoppers with diverse tastes
Quilts Etc, Dieppe, NB: Merchandise Associate 2013-2014 Acted as a store key holder, assisting with opening and closing duties Created appealing displays to visually market high-end products Performed daily tasks of greeting customers and answering questions Collected payments and processed returns
Operated and conducted maintenance on Point of Sales system Linen Chest, Dieppe, NB: Sales Associate 2013-2014 Assisted customers with purchases
Processed orders and payments
GAP Inc, North York, ON: Sales and Visual Displays Associate 2013 Constructed in-store advertising and display installations for sales promotions Operated and conducted maintenance on Point of Sales system Upheld stock levels and pricing systems for multiple product lines Customized shopping experience through customer product selection Balanced customer needs in a fast-paced retail environment Jones New York, Woodbury Commons, NY: Sales Associate 2012 Acted as a store key holder, assisting with opening and closing duties Operated and conducted maintenance on Point of Sales system Performed personal shopper duties
Placed special merchandise orders for customers
Maintained and verified merchandising standards daily Comfort Suites, Mahwah, NJ: Receptionist / Customer Service 2012 Made reservations and issued room keys to guests
Catalogued and updated room availability
Managed and maintained guest account records
Handled various hotel amenities and facilities
Assisted guests with special needs accommodations
Improved customer satisfaction ratings via efficiency and guest prioritization White Plains District Attorney, White Plains, NY: Secretary 2011 Drafted and prepared all outgoing correspondence with other DA offices Provided administrative support including responding to constituent inquiries Developed more efficient filing and documenting system for employee usage Maintained extensive physical file system
Performed secretarial functions such as photocopying and recordkeeping Managed office database
Barnstable Municipal Government, Hyannis, MA: Admin Asst. 2006-2007 Performed administrative work including data entry and receptionist duties Assisted with file organization and municipal property research Managed incoming and outgoing correspondence with Urban Development Handled correspondence with other municipal sectors (Police, Public Works) Provided efficient customer service to constituents Managed change flexibly to ensure the office always operated well Education
Bachelor of Music (Performance Arts), University of Toronto, 1987-1988 Bachelor of Music (Performance Arts), Manhattan School of Music, 1988-1991
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