Customer Service Representative

DOROTHEA BRITTON

*** * *** **** ** #G* Bronx, NY 10467 · 917-***-****

ad23wk@r.postjobfree.com

An opportunity to be part of an organization that promotes growth and support.

EXPERIENCE

APRIL 2020 – MARCH 2021

CUSTOMER SERVICE REPRESENTATIVE, METROPLUS NYC HEALTH AND HOSPITAL

The primary responsibilities, include but not limited to, answering customer calls, proactively striving for first call resolution to resolve members and providers questions and concerns related to eligibility, claims, and authorizations, responding to, and documenting all customers encounters. Utilize dual monitors and leverage computer-based resources to find answers to all inquiries. Classify and record all customers encounters clearly and concisely. Identify and escalate complex issues and provide follow-up/ closure, intake customer complaints capturing all pertinent information. Assist members with PCP selection, as well as, locating providers and vendors within network. Verify and update member demographics information, process requests for members materials, such as ID cards, member guide, provider directory, process premium payments, etc.

APRIL 2005 – NOVEMBER 2018

CUSTOMER SERVICE REPRESENTATIVE, cablevision/optimum/altice

Core job responsibilities have first call resolution as the first level of contact for customer service inquiries and technology problems for services, including answering inbound residential and commercial calls to provide responsive technical phone support for television services. Creating and maintaining accurate information logs which entail recording problem/symptoms, analysis preformed resolution, and other information relevant to resolving the problem. Process correspondences, reviews, and codes information for processing.

EDUCATION

JANUARY 1996

DIPOLMA, james monroe

SKILLS

Strong written and oral communications.

Proficient in office software and knowledge in PC hardware.

Ability to work independently in a fast-paced environment.

Ability to work flexible hours.

Advanced understanding of a customer service environment

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