INGA SKOLRUD

CLIENT S ERVICE EXTROADINAIRE

253-***-****

ad23wh@r.postjobfree.com

**** ***** ** **

Everett, WA 98208

About Me

Dynamic and innovative professional with over 10 years of experience in client focused communication, multi-line phone systems, multi-screen software in both slow and fast paced environments. Skilled in addressing and solving complex client issues while increasing brand loyalty and retention. Profiecient in iOS and Windows applications included but not limited to Microsoft Office products, Canva and Adobe products Software

Microsoft Office

Canva

Cloud-based drives

Adobe

iOS, Windows, Linux

Reference

Linda Niedbalski, DVM

Metropolitan Vet, DVM

Phone 785-***-****

leadership skills

problem solving

adaptability

confidential

administration

Skills

Kristine Kornman

Long-time client

Phone 360-***-****

Experience

Bothell Pet Hospital 11/22 - Present

Maintaining a 7 doctor schedule with appointments, surgeries, and continuing education. Assisting clients in person and via multi line phone system with compassionate care, a calm demeanor, and ready to help. Assisting clients with emotionally sensitive situations, financial obligations, and finding community resources. Client Service Specialist

THEY/THEM

Over 10 years of client service and design. 6 years of leadership and administrative experience. 5 years of animal handling and medicine experience. 2 years of animal handling, payroll. 1 year of UX/UI design.

Summit Veterinary Referral Center 6/20 - 3/21

Overnight client focused representative in the Emergency center of a large city, focusing on triaging patients as stable or unstable. Assisting clients as they go through the emotional toil of having their pets in the ER, euthanasia, and going over financial estimates for critical cases. Utilizing both multi phone line systems, and intercom systems. Being a wealth of vast veterinary information as well as making clients comfortable.

Client Service Representative

Damask Tattoo 3/19-4/20

Maintaining a schedule of 7 tattoo artists on an appointment only basis. Creating a spa-like environment and cleanliness for clients to have a one-of-a-kind experience - focusing on making the client feel like the only individual. Trained in CPR, OSHA/HIPPA and blood borne pathogens. Ensuring all equipment is sanitized or disposed of in accordance to local laws.

Receptionist (permanently closed due to C19)

Mercer Street Veterinary Hospital 2/18 - 6/20

Started as a receptionist handling phone calls, scheduling appointments, and assisting the doctors with hospitalized patients. Slowly became a technician who assisted the Doctor with surgeries, anesthesia monitoring, blood draws, medication administration, and sensitive drug information. Performing client education to help make better choices for their pets. Veterinary Technician

Downtown Dog Lounge 11/16 - 2/18

Started as a dog handler ensuring dogs body language is suitable and not based in fear, aggression, or learned helplessness. Providing a safe outlet for dogs to run and play, and ensuring no altercations happen. Transitioned to Concierge, making sure each pet parent felt supported and cared for while their pet was away from them. Set up and sent daily pet photos for boarding clients with updates. Going the extra mile for each client. Handle upwards of 150 dogs, and 12 employees.

Pack Leader

Metropolitan Veterinary Hospital 12/20 - 6/22

Maintaining a 3 doctor schedule with appointments and surgeries. Upholding and supporting a small staff while also advocating for their wellbeing during Covid 19. Providing mediation and conflict resolution for clients while still ensuring gold standard care. Ensuring financial reports are accurate and signed off on before sending to accounting.

Client Service Manager (temporarily closed due to C19) Education

Graduated with a 3.8 GPA, focusing on

Psychology and creative expression classes.

UI/UX self-pace program, focused on creating

phone apps for both iOS and Android,

wireframing, high and lo prototypes

2008

2014

2023

HS Diploma

A.A. in Psychology

Certificate in

UX/UI Design

Marysville-Pilchuck High School

Edmonds College

Coursera.org

Edmonds College 1/11 - 10/14

Maintained a schedule for 10 Advisors, each with their own specialty. Utilized a multi line phone system for scheduling appointments and providing resources for students. Assisted students with general questions, volunteered myself to take international students through campus tours and helping them to their classes.

Advising Assistant

Target 10/14 - 11/16

Responsible for a team of 10 cashiers, assisting with client care and being a brand ambassador. Helping the cashiers push for Target's branded credit card and loyalty. Creating and polishing cash wrap displays to high standards, while also maintaining a rapport with clients as they come by. Handling and preparing large deposits from the day before, access to a large safe and confidential documents while being video monitored.

Front End Manager, Deposit Specialist

Miikkiko Creative 1/16 - present

Providing art on a commission basis, including but not limited to brand design, character creation, concept art, worldbuilding, and textile art. Specializing in custom designed art in digital media, as well as through hand embroidery, painting, and clay sculpture. Recently expanding into portraiture. Handling social media, emails, and simultaneous projects.

Designer, Artist

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