DENISE TRAPP

ad23w5@r.postjobfree.com 1-803-***-**** Jenkinsvile, SC

SUMMARY

Highly skilled Data Entry Specialist with 6 years of experience in data management and customer service. Expertise in verifying, correcting data, creating spreadsheets, and processing medical claims. Seeking to leverage data entry and analysis skills in a Data Entry Clerk role.

WORK EXPERIENCE WellCare-Centene

Data Entry Specialist /Customer Service Advocate Feb 2020 - Nov 2023

•Verified and corrected data, ensuring the accuracy of critical information entered into the system and members' accounts.

•Resolved key issues and provided comprehensive answers to queries about Medicare Part C benefits, achieving first-call resolution and enhancing member understanding of plans.

•Effectively processed medical claims and ordered prescriptions, demonstrating attention to detail while creating accurate spreadsheets.

ELEMENTS ELECTRONICS Winnsboro, SC

Inspector Jan 2019 - Feb 2020

University of Phoenix

Associate of Arts Degree in Health Care Administration

Columbia, SC Mar 2013

Fairfield Central High School High School Diploma

Winnsboro, SC May 1995

•Conducted thorough inspections for damage, assuring highest quality standards by identifying and managing over 50 cases of defects daily.

•Diligently examined for any cracks or scratches on the screens, contributing to the overall product quality and customer satisfaction.

•Identified and addressed potential problems promptly, ensuring a consistent and efficient product line movement.

KRAFT-HEINZ Newberry, SC

Trainer Coordinator/Machine Operator Mar 2018 - Dec 2019

•Delivered comprehensive training to new employees, focusing on both technical skills and leadership development, effectively preparing them for their roles.

•Implemented a program addressing potential strain areas and recommended exercises, enhancing employee health and reducing work-related injuries.

•Maintained and updated employee records as necessary, implementing crucial changes and improvements as needed.

United One Healthcare Rock Hill, SC

Claim Processor Aug 2017 - Mar 2018

•Demonstrated proficiency in processing medical, hospital, and insurance claims, ensuring accuracy through stringent data verification and review procedures.

•Balanced high-volume incoming call management with proactive outgoing communication, effectively resolving claim-related issues while delivering superior customer and patient support.

EDUCATION

SKILLS

Microsoft Word • PowerPoint • Microsoft Excel • Office Equipment (Copier, Scanner, Facsimile, and Stamp Meter)

• Office Processor • Slack • Salesforce • Type 40 WPM • Citrix • Works Remotely • Data Entry

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