Esperanza Salinas

Cell Phone: 954-***-**** **** NW 78th Drive

Email: ad23w2@r.postjobfree.com Parkland, FL 33067

OBJECTIVE: To learn more skills; to continue to grow in knowledge with a company; to be challenged; to obtain and assist with structure.

Professional Experience:

Nan McKay & Associates - Remote Position – House Specialist, May 24, 2021 - Dec. 29, 2023. Responsibilities:

• Software used with NY was CSR and Docuphase; software used with SC was Podio and Docuphase.

• Reviewed applications and documents uploaded by tenants and landlord/owners.

• Assisted highly with the owner/landlord section to make assure we had the correct person or business entity.

• Verified ownership of all rental units through Tax Assessor’s website and/or calling the office.

• Contacted owners/landlords to notify them the tenant had applied; requested required docs needed for the process; and guided them with any assistance to make payments to them.

• Reviewed owners and tenants via phone calls to investigate any misrepresentation of docs uploaded; app could also be denied or pushed to be scrutinized for further investigation.

• Processed apps for payments when correct docs were uploaded; also made financial adjustments for any ledgers or utility invoices which were not paid but should had been paid.

• Reviewed paid apps to determine if funds had to be returned due to overpayments or due to misrepresentation.

• Reviewed escalated situations the call center team had received from a tenant/landlord of non-payments; each were required a phone call to verify and understand what the situation was.

• Used excel sheets for U.S. Treasury Report to verify paid funds.

• When the program was at its high peak, trained new employees to review apps, docs, and falsified docs; trained seasoned members steps for speed and accuracy.

• The program had many projects which included excel worksheets to be fill by the staff; was chosen alone to work an appeals project with my supervisor which had over 1500 entries and completed the project/assignment in two weeks.

I had the honor to be part of the few chosen to continue with the program to the end which ended Dec. 29, 2023, for all employees working through a Staffing Agency.

Doc Sales and Associates, Inc., Hollywood, FL. - Owner and Partner, Feb 2013 - Feb 2018. Responsibilities:

• Operated the Administrative and Coordinated the Logistics.

• Company imported galvanized steel coils from Italy and Columbia for customers.

• Managed excel sheets of shipping manifestations for each customer, which could be from 50 to over 500 huge coils; each coil had an identification number, gauge, grade, coating, and weight.

• European measurements were converted to English measurements for each coil identified.

• Completed certifications of chemistry for like-same coils.

• Prepared Mill Test Report which included chemistry breakdown for like-same coils.

• Prepared Bill of Ladings for shipments we hired to have transferred from port to customer.

• Hired and managed for trucking companies to transfer coils from port to some customers. DSA Consulting, (MEP) Hollywood, FL. - Consulting Assistant; Apr. 2011 - May 2013. Responsibilities:

• Assisted with Lean/Process Improvements during implementation of projects.

• Project experience includes: 5S/6S Implementation, Assembly Efficiencies Improvements,

• Assistant a consultant of the company, did not work for MEP directly.

• Set up a hands-on classroom for company employees to teach each one has an important role in the success of pushing out high volume of products.

• The reward of this experience was seeing the joy and excitement of the employees as they reached the goal by the end of the classroom.

Continental Steel and Tubing, Ft. Lauderdale, Personal Assistant, Apr. 2001 – Feb. 2004 Responsibilities:

• Assisted trading company with sales of all metal products.

• Input data into the company’s system to make steel product search easier and faster to find.

• Bought products and resold for a profit, this included having products delivered to their warehouses.

• Set up logistics for pick-up and delivery to the customer.

• Assisted owner with his business and personal emails, appts., and his customers. Berlin Brigade Headquarter, Identification Card Dept. Administrator, Jun. 1985 – Jan. 1989 Responsibilities:

• Processed Photo Identification cards and tags for the soldiers who were inprocessing into the Berlin Regiment.

• Information had to be precise, my signature or a signature within the dept. had to be on it as proof of legal card; kept record of documents.

• Assisted the In/Out Processing Dept. to process the soldier in/out of the Brigade.

• Assisted the Retention NCO (Non-commission Officer) with his dept, answering his calls and setting up his appts when he wasn’t available. Received Recognition for this dept because it was a different dept. RECOGNITIONS:

Certificate of Recognition from the Brigadier General in Berlin. Received Thank You Awards from the Battalions.

Letter of Recognition from Retention NCO.

EDUCATION:

Sep. 1982 - Texas State Technical College, Harlingen, TX 78550. Student for Administrative Skills Jun 1984 Skills: MS Windows, Typing, Office Skills, and Procedures, Administrative Procedures, Shorthand. REFERENCES: Upon Request.