CAROLYN HEATH

**** ******* *** #*

RANCHO CUCAMONGA, CA 91730

EMAIL ad23vm@r.postjobfree.com

Key Contribution:

I am seeking employment with an organization where I can utilize my talents and skills to grow and expand your organization. I have 13+ years as customer service representative, 5 years as a data entry clerk, 4 years as a, payment processor and5 years as collector.

Education

Ashford University, Clinton, Iowa 06/09 - 01/11

MA: Healthcare Administration

Ashford University, Clinton, Iowa 08/07 - 05/09

BA: Healthcare Administrative

Los Angeles Southwest College 02/94 - 05/02

AA: Child Development

Skills

Customer service rep III, data entry, account payable and receivable, cashier, fulfillment, picker and packer. Word, Excel, AS40, Yardi, CoreLogic and Encarta.

Work Experience:

MACY’S, INC

Sale Associate 08/19 - 03/20

Duties:

Assist customers as they shop within the store.

Greet customers, answer questions related to the merchandise and location of items.

Maintain up to date store policies

Process payments and keep the sales floor tidy and well stocked.

Organize dressing rooms, recover and return all items to it proper locations.

Assist in Fulfillment department, picked and packed online purchases

MACY, INC

Fulfillment Seasonal 10/18 – 01/19

Duties:

Deciphering work orders, locating merchandise in storage locations

Picking and packing orders for shipping and in store customers pickups.

CTI, Collection Technology, Inc 01/16 - 08/16

Skip Tracer

Duties:

Promote the organization vision and mission

Locate customers’ using basic and advanced skip tracing tools.

Identify customers’ place of employment for garnishment and/or execution.

Communicate with third parties for the purpose of acquiring customers’ location information.

Search private data bases, public records, social media and Google, etc.

Verify customer information, account note customers for next action.

Meet and exceed company and client’s goals

Comply with all, federal, state and local regulations (FDCPA) and follow all office policies and procedures,

Texas Apartment Services Agency 08/15 – 11/15

Assistant Lease Consultant

Completes lease form, agreement and collects rental deposits.

Responsible for ensuring the “model” and target apartments are ready for showing

Responsible for maintaining work and office area clean and orderly

Maintain contact with an apartment locator services and local businesses to provide informational material.

Responsible for the renewal process and proper maintenance of all residents’ property files.

Kohl’s

Customer Service (POS) Seasonal 11/14 – 12/14

Contributes to customer-oriented atmosphere within store by smiling and greeting all

Use 5 step “Greet” program while interacting with customers’ and associates

Answer incoming calls, using paging system in a professional manner. Solicits and process quick Kohl’s charge applications.

United Revenue Corp 08/08 – 10/15

Collector

Answer inbound and outbound calls pertaining to billing inquiries from consumers’

Input insurance data research the reason claims denial. Call insurance representatives to correct any discrepancies with accounts in a timely matter.

Note all conversation with each consumer’s account along with any disputes or bankruptcies, etc.

Call consumers’ regarding balance due while maintaining professionalism and demonstrating excellent customer service.

Input payment over the phone from consumers’, setup payment arrangements at consumers’

request.

Formulation Plus 06/01 – 05/07

Office Assistant

Payable and receivables

Input purchase data

Answer and initiated call, note messages and distributor in timely matter

Maintain front-desk area clean, spacious and presentable

Maintain good, productive contacts with clients and company staff.

Perform bookkeeping duties, bank transactions, accounts report and insurance updates.

Schedule mail pickup

MediaOne/Time Warner 05/88- 06/01

Sr. Customer Service Rep/Payment Processor

Front Lobby Coordinator

Ensure the lobby was equipped with all the necessary materials needed for a smooth transition related to customer’s equipment exchanges.

Sell cable packages to new and existing customers

Assist customers with billing inquiries and service upgrades and downgrades.

Communicate with customers on changes with system, installation and cable any problems they experience.

Use patience and diplomacy in handling special customer situations.

Perform a wide range of troubleshooting skills to avoid unnecessary service calls, and schedule service calls when necessary.

Managed quality communication, customer support and product representation for each client.

Develop and maintain an up-to-date knowledge of company products, programming and marketing campaigns to effectively sell new and existing customers with different services available.

Input payments data daily, via walk-in, mail and drop box.

Contact this candidate