Qa Lead Quality Assurance
Resume:
Melissa Massara
Summary of Qualifications:
A highly skilled QA Lead with in-depth knowledge of manual testing. An excellent communicator with certified Software Testing & Quality Assurance Techniques.
Availability is within 1 weeks of an offer.
17+ years of QA Lead experience and in-depth experience of HP ALM, Quality Center.
Proficient in HCM (Human Capital Management)
Experience with B2C and B2B managing and testing.
Knowledge of HRMS People Soft
Experience as a QA Auditor/Inspection Lead
TCOE (Testing Center of Excellence) and BA Funda mentals certifications
Extensive TAP (Take a payment) experience in the banking, retail, and insurance industry.
Experienced in Jira
Proficient in HP ALM
Some Knowledge of POS systems
Proven Management and leadership skills
Ability to coach, develop, and motivate team members.
Knowledge of Functional, Technical and Business Requirement Documents
Proficient in writing Test Plans, Test strategies, Test cases and steps
Exemplary work ethic and dedication to quality customer service
Tremendous initiative and drive toward success
Goal oriented, results driven and a team player
Project Budgeting and timeline experience
Knowledge of writing Business requirement documents
Proficient in most PC-based computer skills
Ability to work in Windows based environment
Knowledge of Mutual Funds, SEC regulations and fund rules, IRA plans, NCOA (National change of address) experience.
Professional Experience:
03/09/2022 to 9/29/2023 QA Lead
SVAM International, NY
QA Lead for the Auditing/Inspection for projects of the offshore venders QA responsibilities.
Responsible for leading and managing the offshore teams QA planning and testing aspects of both PC and mobile testing for B2B and B2C to deliver a clean functional product for both internal and external customers while ensuring that we meet our project timeline.
The Inspection role is to manage and make sure that all QA processes are being adhered to and to review and validate all QA work in all areas of the projects. Report all lapses of the QA work and provide solutions and guidance to minimize lapses going forward.
05/09/2021 to 11/30/2021 Test Lead
Checks and Balances, (Battelle) Columbus, OH
Test Lead for testing all Mobile products for the Peoplesoft Migration to the Costpoint platform)
Responsible for leading and managing all testing aspects of mobile testing in order to deliver a clean functional product for both internal and external customers while ensuring that we meet our project timeline.
The Costpoint Project was to migrate everything from the Peoplesoft operating model to the Costpoint application.
The Costpoint project was to execute a roll-out of a software solution for various work streams that were housed in the Peoplesoft tool such as Compensation, HR, Benefits, Payroll, Time and Labor, Time and Attendance.
03/09/2017 to 11/2/2020 Test Lead
LBrands, Columbus, OH
Test Lead for a testing team of 10-15 senior test analysts Off /On shore on multiple HCM projects. (Peoplesoft Migration to the cloud based HCM platform)
Responsible for leading and managing all testing aspects of my HCM projects in order to deliver a clean functional product for both internal and external customers while ensuring that we meet our project timeline.
The Main HCM Project was to migrate everything from the Peoplesoft operating model to the HCM cloud-based application.
The HCM project was to execute a roll-out of a Cloud-Based software solution for various work streams that were housed in the Peoplesoft tool such as Compensation, HR, Benefits, Payroll, Time and Labor, Time and Attendance, Talent Management and Taleo for Victoria's Secrets (VS), Bath & Body Works (BBW), La Senza (LZA) and Henri Bendel.
Managed daily operations and workflow of all testing criteria and ALM defects.
Created onboarding documents for new hires to assist them with the different departments and contacts.
Managed the creation of reusable scripts for HCM and Stores.
Evaluated and escalated issues to determine resolution operations.
Monitored productivity and quality of testing scenarios to ensure that the testing teams met established goals and standards.
Supplied daily activity and status reports to project management and upper management teams.
Escalation point of contact for questions and research regarding testing
Researched and resolved requirement and defect issues.
Worked with several different departments to ensure that everyone was onboard and aware of other area processes for the testing stream to work.
Managed testing of the monthly and quarterly Oracle patches for HCM and updated the regression suite to reflect all the necessary updates.
Managed SIT, FIT, UAT and Regression testing for all my HCM projects.
Responsible for a team of testers both offshore and on shore (US and India).
Led daily conference calls/Scenario review meetings/Test Strategy and Defect meetings.
03/09/2015 to 11/2/2016 Test Lead
LBrands, Columbus, OH
Test Lead for a testing team of 10-15 senior test analysts Off /On shore on 2 large open projects. (BBWC Migration – Bath and Body works Canada and Anaplan projects)
Responsible for leading and managing all testing aspects of two projects in order to deliver a clean functional product for both internal and external customers while ensuring that we meet out project timeline.
The BBW Canada Project is in charge of migrating BBW Canada from the current Canada specific operating model and systems to the BBW North America operating model and SRP (Specialty Retail Platform). All POS functionality was thoroughly tested in English and French. The Back Office E-Learning application, HRMS PeopleSoft and the Work Force Management application were also a part of the BBW Canada migration project.
The Anaplan project is to execute a national roll-out of a Cloud-Based Incentive Compensation (IC) solution (Anaplan) for Sales Associates and Sales Leadership teams at Victoria's Secrets (VS), Bath & Body Works (BBW) and La Senza (LZA)
Managed FIT/UAT and Regression testing for 2 large projects. BBWC Migration project for Stores and HRMS PeopleSoft. (Waterfall Testing) and the Anaplan project (Agile Testing).
Responsible for a team of testers both offshore and on shore (US, Canada and India).
Led daily conference calls/Scenario review meetings/Test Strategy and defect meetings.
Managed daily operations and workflow of all testing criteria and tracked ALM defects.
Created onboarding documents for new hires to assist them with the different departments and contacts.
Managed the creation of reusable scripts for HRMS and Stores.
Evaluated and escalated issues to determine resolution operations.
Monitored productivity and quality of testing scenarios to ensure that the testing teams met established goals and standards.
Supplied daily activity and status reports to the project management and upper management teams.
Escalation point of contact for questions and research regarding testing.
Researched and resolved requirement and defect issues.
Worked with several different departments to ensure that everyone was onboard and aware of what each area did for the testing stream to work.
Led the testing of the POS touchscreen systems both French and English including sales, promos, returns, all types of credit, debit and gift cards, gift set disassembly inventory, tender types, tax codes, receipts, inventory, Till register store closings, Till pick up loans, store closings, layouts, verbiage, back office, Reporting, Credit certifications.
Managed all aspects of the HRMS PeopleSoft testing including Security, Benefits, ESS/MSS, Rapid Hires, Job data changes, Terminations, Archiving, Holiday Indemnity, View associate data.
Managed testing of the Anaplan including Transfers between stores and job codes, Associate and store level interfaces, VS 6/8% plan (dependency w/ California plan), VS Sales Support, BBW 8%, (same items as in ‘other activities), California break ‘feature’, VS Beauty Specialist plan, 8% Test moved to Non Test Store in Week 5 - No Job Code Change, Non Test Store Moved to 8% in Week 2 - No Job Code Change, Associate Has Sales and Hours in 4 Locations. Movement from Non-SLT to SLT in last week of Month, Non-SLT move to SLT in Week 4, Retro Changes and processing, SLT plans (9-10 plans total), LSZ plans (1 – SLT and reg employee) and UK rollout, What-if modeling ‘feature’, Training.
06/01/2013 to 10/16/2014 QA/ST Tester
SuperNova, IBM/ Columbus, OH
Performed ST/QA/End to End and Regression testing on several insurance web and in house applications including (ZOOM, E-fle, Ebond, Agribusiness and workforce Management) as well as a variety of web applications).
Responsible for time sensitive new software programs.
Created test scripts and test cases in Quality Center.
• Led conference calls/Scenario review meetings.
Managed daily operations and workflow.
Defect management using Quality Center.
Researched and resolved requirement and defect issues.
TAP via credit cards, debit cards, checks, as a form of insurance payments.
Created reusable scripts for manual business process testing.
06/01/2012 to 06/01/2013 QA Tester/ Quality Center/ SmartBear Administrator
Apex/Express Columbus, OH
Performed UAT/POS/SIT and Regression testing using (Cash Registers, sig caps, e –commerce, web apps) for Express
Maintained the Quality Center site and tested defects.
Add\Remove\Update site users, site project, site connections.
Add\Remove\Update Groups and permissions
Add\Remove\Update module access and projects entities
Add\Remove\Update requirement types and auto mail
Add\Remove\Update project lists and workflows
Performed testing on lab registers and POS cash registers.
Performed testing on cash registers for PROMO’S and store applications and e-commerce.
TAP via credit cards, debit cards, checks,gift cards, in store credit for retail payments
03/01/2000 to 06/01/2012 QA/SIT Tester Lead /Business Analyst
Citi; Columbus, OH
Certified in Software testing & Quality Assurance Techniques
Certified Business Analyst Fundamentals
TCOE certified
Responsible for time sensitive new software programs.
Developed test strategies, test plans, test scripts and timelines for meeting departmental performance objectives and projects.
Created projects, scripts, test plans and cases in Quality Center and exposure to SQL.
Created QA team process, policies, and procedures and responsible for training new hires.
Managed CI pricing and calendars for the test region.
Assisted the Project Managers and Systems Architects.
Conducted meetings with the Project teams and led applicable client calls.
Responsible for budgeting project testing hours and assignment of resources and cost.
Tested several Mutual Fund web Applications.
In depth knowledge of SunGuard applications (InvestarOne).
Created fund setups, added fund rules and created new fund accounts.
Created reusable scripts for manual business process testing. “BPT” (Requires extra licensing).
People soft and Workforce management experience.
03/01/2003 to 06/01/2006 Supervisor Shareholder Services
Supervised a team of 12 employees and managed daily operations and workflow of the team
Escalation point of contact, research and assisted with the design and implementation of processes and procedures.
Evaluated escalated issues to determine resolution operations that balance customer satisfaction with business requirements.
Managed real time activities of staff to ensure that daily service level intervals are maintained.
Provided ongoing feedback and assistance through call monitoring and other performance evaluation methods.
Managed special projects designed to enhance departmental efficiency as directed by.
Monitored productivity and quality to ensure teams met established goals and standards.
Attended applicable client meetings and/or conference calls.
Took on additional responsibilities and project work as business needs evolved.
Monitored and supported individual and team training needs.
Developed strategies, plans and timelines for meeting departmental performance objectives
Tested PeopleSoft and work management apps.
03/2000 to 03/2003 Senior Shareholder Services Associate
Directed customer service associates and conduct Quality Control procedures and assure proper accounts maintenance.
Assisted other teams within the transfer agency with regards to their daily tasks such as Reconciliation and Cash Control teams.
Led team meetings and instrumental in the training of new associates
Supplied daily activity and status reports to management and participated in special projects.
Managed mutual fund accounts with respect to operational issues and executed transactions.
Reconcile shareholder account issues and a vital resource to coworkers.
Designated daily tasks among team members and took on lead role in the absence of senior associate and/or supervisor.
Implemented training course for new associates resulting in higher efficiency and profitability.
Education:
High School graduate
Amarillo College, Nursing program /ADN Degree
Reference’s available upon request.
Contact this candidate