Christine C. Palado Mobile: 096********

Unit *** Villa Rebecca Condominium

** ****** ****

Tandang Sora Email: ad23uz@r.postjobfree.com

Quezon City ad23uz@r.postjobfree.com

Metro Manila

SUMMARY OF QUALIFICATIONS

More than 20 years of Banking experience in Virtual Assistance, Project Management, Bookkeeping, Billing, Credit, and Collections in BPO, Telecommunications, Customer Care, Petroleum, Software, and Digital Marketing industries. Proven ability and knowledge in customer account reconciliation and call handling functions. A precise, meticulous, and diligent worker who meets deadlines and gets the job done. Highly motivated and extremely inclined to learn new things. Good conversation skills. Highly competent in MS Office, Oracle-based, SAP, and Netsuite programs (SQL query, SAP, GSAP, Great Plains, Citrix Sun, and Netsuite Systems).

SKILLS:

Virtual Assistant Tasks:

-Data Entry in Word or Google docs

-Transcription (transcribing voicemail, video or audio, podcasts etc.)

-Internet Research

-Typing

-Forms Creation

-Executive Assistance

-Making Reports (Creating basic reports (reports on weekly tasks, deliverables, sales)

-Sending Invoices

-Project Management & Training Tasks

-Email Management/Filtering

-Liaison between you and other team members

-Recruitment (source for other team members like writers or graphic artists)

-Answering support tickets (with the use of Zendesk)

-Dropbox / Google Drive Organization

-Creating / Managing Spreadsheets

-Preparing Powerpoint / Keynote Presentations

-PDF Conversion, Splitting and Merging

Financial Assistant Tasks:

-Accounts Receivable

-Aging Reports

-Annual Reports

-Asset Management

-Balance Sheets

-Bill Payment

-Bookkeeping

-Cash Receipts

-Collections

-Credit Management

-Debt Management

-Financial Reporting

-Financial Statements

-Invoices

-Journal Entry Preparation/Posting

-Profit and Loss

-Trial Balance

-Year End Reporting

PROFESSIONAL EXPERIENCE

DCX Delegate Customer October 2020 - December 2022

LGS Lewis Glanz Consulting

VIRTUAL ASSISTANT TASKS:

- Collating and Interpreting Insights.

- Analyze Social Media pages for 2 accounts.

- November 2017 - November 2019

- Analyze the newsletters account (Emails marketing) for 2 accounts.

- Create Slideshare Presentations.

- Metric reports in excel form and with PowerPoint presentations are submitted weekly.

Australia Solar Corporation August 2018 - September 2020

Billing Officer

-Create invoices of solar installed clients

-Apply customer payments to open AR,

-Create weekly AR report

DIGITAL MARKETING CORPORATION August 2017 – March 2020

Part-time Social Media Analyst for 7 hours a week

-Collating and Interpreting Insights.

-Analyze Social Media pages for 2 accounts.

-November 2017 - November 2019

-Analyze the newsletters account (Emails marketing) for 2 accounts.

-Create Slideshare Presentations.

-Metric reports in excel form and with PowerPoint presentations are submitted weekly.

Bag Boys Ltd November 2017 - November 2019

Virtual Assistant – Bookkeeper

- Create payments to Suppliers, allocates Customer and

- Supplier payments to open AR, create Credit Memos,

- Create weekly payroll and create Sales Orders

NETSUITE PHILIPPINES, INC. February 2014 - July 2016

Billing Manager

-Responsible for leading the billing operations of a 20-person team, 4 Team Leads and 16 Billing Analysts.

-Manage accounts receivable functions of billing, credit, and cash application including reconciliations of cash activity. Confirm that transactions are processed while meeting mandatory criteria guidelines regarding discounting, approvals, etc. in accordance with accounting guidelines.

-Responsible for developing and implementing policies and practices to enhance the effectiveness and efficiency of Billing applications; collaborating with Systems personnel to refine relevant system applications; proactively managing departmental resources.

-Review and perform quality assurance tasks on a regular basis, identifying & correcting errors, addressing control weaknesses, and developing process improvements.

-Manage external audit requirements on a monthly and quarterly basis.

-Work with other finance team members on an ongoing basis to address issues/activities related to GL and revenue.

-Ensure month-end orders are processed with the stipulated month end close deadline.

-Interface with Credit/Collections on a regular basis to address payment/credit applications.

-Work with Sales operations on a regular basis to address sales order/billing issues and answer policy questions related to billings.

-Serve as the communication link between team and management.

-Supports management changes to policies and procedures, by disseminating information and training the team, ensuring timely and accurate adherence. Also ensuring Desktop manuals are updated to reflect changes.

-Schedule regular meetings with manager to review current activities/issues.

-Compile monthly corporate reporting package.

-Monitors individual team member’s work quality and schedules trainings as needed.

SHELL SHARED SERVICES ASIA September 2006 – February 2014

Process Team Manager

-Handles the following Retailer Billing Teams: Process Migrations, Bill-To-Pay and Real Estate.

-32 countries in ASIA-PAC and Europe.

-Meet performance measures of Service Level Agreements with Retailer Billing Processes of Bill-To-Pay and Real Estate.

-Supports the Finance Operations Vision - Understands how vision relates to her role and acts as ambassador in helping others understand.

-Interacts with stakeholders - Exhibits curiosity and initiative in establishing relationships with stakeholders within and outside of area of responsibility.

-Focus on ESSA - Identifies, recommends and pursues ESSA opportunities through to final decision and implementation.

-Motivates and coaches others - Proactively offers support to team members through coaching and recognition; is sought after as a source of support and coaching.

-Fosters fact-based decision making - Seeks out data and facts relevant to decision outcome to improve decision making.

-Follows issues through to complete solution - Delivers resolution of issue, even when contact point or source is unknown initially, follows up with original business person.

-Compliance and Controls - Complies with processes and controls and takes action to help improve compliance by others.

-Takes ownership of work - Proactively seeks to improve work within area of responsibility, without prompting.

-Shares knowledge - Uses own experience to share knowledge with others and takes action to influence improvements beyond personal responsibilities.

-Contributes to other team members success - Helps break down barriers for colleagues to contribute to organizational success.

-Builds capability and skills - Sets stretching goals for development and acquires skills needed for current job and beyond.

CUSTOMER CONTACT CENTER, INC. (C3)/ HTMT Ltd. December 2000 – August 2006

Continuous Service from Bayan Telecommunications, Inc.

Billing and Collection Specialist

Nature of Accounts handled (Retail, Banking, Shipping, Telecommunication, International Accounts)

-Sets standard operating policies and procedures for contract management, billing and collection functions to define the responsibilities in the administration and management of service accounts.

-Contributes in setting up the in-house billing system and process owner of acquired SAP system.

·Provides technical and operational requirements to create the structure for the billing system.

·Evaluates functions of the system and escalates issues for system development.

-Documents billing requirements of potential and existing service accounts to accommodate these functions into the billing system.

-Creates journal entries for actual costs, revenues and collection of service accounts.

-Generates monthly billing with breakdown of charges following the period of operations.

-Prepares Tax Requirements.

BAYAN TELECOMMUNICATIONS, INC. January 1997 - December 2000

Collection Specialist

Nature of Accounts handled

Residential Accounts (LEC)

Corporate Accounts (LEC, IGF and Lease lines)

Small Business Accounts (LEC, IGF and Lease lines)

-Provides customer service to customers and company employees in order to maintain high customer satisfaction levels.

·Handles billing inquiries from customers and company employees in order to resolve billing issues.

·Investigates and resolves customer billing problems while maintaining high customer satisfaction levels.

·Negotiates billing adjustments with customers in order to maximize the company’s profit and minimize customer complaints.

·Communicates timely resolutions to customers and company employees and ensures that inquiries have been resolved.

-Evaluates new customer credit worthiness to reduce the risk of potential bad debt expense.

·Investigates credit approvals for new customers based on credit policy.

·Recommends credit approval guidelines for new customers.

-Initiates collection procedures for customers who are past due in order to ensure that customer accounts are current and to reduce the risk of bad debt expense.

·Negotiates payment arrangements with past due customers.

·Determines which collection procedure to utilize in order to ensure prompt payment from customers.

·Initiates disconnection procedures for past due customers.

·Determines which disconnected customers are referred to collection agencies or collection attorneys in order to minimize the collection cost to the company.

·Generates A/R aging reports to monitor past due accounts.

-Processes various forms and billing adjustments in order to complete the administrative functions of the position.

·Documents and processes billing adjustments based on resolutions to customer billing issues.

·Analyzes and processes billing adjustments created by company employees based on company guidelines.

-Performs miscellaneous duties as assigned by management.

·Submits Collection reports on daily and monthly basis.

·Ability to develop basic oracle scripts to generate reports needed by the Management.

CITYTRUST BANKING CORPORATION December 1995 – January 1997

Collection Specialist

-Receives and records payments for auto, housing and credit loans

-Records and monitors due dates for post-dated checks submitted by clients

-Monitor overdue accounts.

-Apply collection treatments to overdue accounts such as client call-out and sending demand letters

-Endorse overdue accounts to the Legal Department

CERTIFICATION

CERTIFIED VIRTUAL ASSISTANT SIX SIGMA GREEN BELT CERTIFICATION

Filipino Virtual Assistance Shell Process Leadership Greenbelt Certification

August 2017 October 2011

CERTIFIED DIGITAL MARKETING

Programming Hub

June 2021

EDUCATION

COLLEGE MIRIAM COLLEGE FOOUNDATION INC.

Katipunan Ave., Quezon City

October 1995

Bachelor of Science in Accountancy

Contact this candidate