Denise Silven

**** **** ****, ********* **** ● Dallas, TX 75231 ● 469-***-**** ● E-Mail: ad23t4@r.postjobfree.com

Objective

To obtain a position in an organization that both utilizes and values my energy, enthusiasm, and purposeful work style to contribute to the overall success of the company.

Formal Education

Bachelor of Arts Criminal Justice, University of Phoenix (2012-2013) GPA: 3.5 on a 4.0 scale Online

Associate of Arts Criminal Justice, University of Phoenix (2010- 2012) GPA: 3.4 on a 4.0 scale Online

Paralegal Certificate Executive Secretarial School (1992) GPA: 3.5 on a 4.0 scale Dallas, TX

Executive Secretary Executive Secretarial School (1987) GPA: 3.5 on a 4.0 scale Dallas, TX

Summary of Qualifications

Produce results in challenging environments by adapting and implementing new strategies.

Able to empower self and others to optimize productivity and efficiency.

Solid history of progressive accomplishments in fast-paced and highly technical environments.

Strong motivational skills as well as verbal and written communication expertise.

Accurate and highly ethical in all business and personal functions.

A unique ability to quickly adapt to a wide variety of challenges.

Excellent proficiency in Microsoft applications Word, Excel, Outlook, PowerPoint, and Access

Proficient in multiple programs: Quattro Pro, DocsOpen, Hummingbird, IManage, DeltaView, Lotus Notes, Adobe Acrobat,

Juris, CMS, Equitrac, VisionSQL, E-Filing, Echo Software, ADP Timekeeping

Related Work Experience

Customer Service Representative October 2009 to December 2010

XPS Solutions, Inc.

Received inbound calls or self-storage reservations. Relayed messages to property managers. Assisted callers with various other issues.

Contract Legal Secretary August 2006 to October 2009

Tammy Hoye, Career Consultant

Assist partners and associates with secretarial responsibilities in various areas of law: real estate, litigation, labor and employment, tax, and corporate.

Caretaker October 2004 to October 2009

Unemployed (Caretaker for terminally ill Family member)

Contract Legal Secretary May 2003 to October 2004

Associated Counsel of America, Inc., Dallas, TX

performed secretarial duties for various firms. Duties included transcribing documents, drafting pleadings and correspondence, and filing same with courts. Contact court personnel for assorted reasons per attorney instructions. Assisted paralegals and associate attorneys in trial and mediation preparations.

Legal Secretary September 1999 to April 2003

SettlePou, PC, Dallas, TX

Assisted partner in the commercial litigation section of the firm with drafting and editing office memos, and legal correspondence to clients, witnesses, experts, and court personnel. Prepared pleadings for attorney review and filed same with various courts. Performed research for the attorney’s review and approval. Assisted paralegals in assembling mediation and trial notebooks in preparation for trial. Scheduled and confirmed appointments and travel arrangements. Assisted real property department and clients in eviction proceedings on 20 to 30 files per month.

Current Work Experience

Front Desk Receptionist November 2018 to July 2023

Lennox International, Inc.

Received visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately. Answered, screened, and forwarded incoming phone calls.

Security Officer April 2013 to November 2018

Securitas Security Services USA

Patrol assigned areas on foot. Ensure doors are secure and operating properly. Monitor access to areas controlled by badge readers. Respond to alarms and calls from dispatch regarding alarms in IDF rooms. Observe activity and traffic in assigned areas to enforce company rules and regulations.

Inventory Associate December 2010 to April 2013

WIS International, Richardson, TX

Efficiently and accurately count items and correctly enter the count or data into the data terminal through keying or scanning. Meet or exceed the Company’s productivity goals. Proceed through the job site as directed by management. Maintain a steady workflow by moving efficiently between tags.

References and additional information available upon request

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