Business Analyst Customer Service

ADAM JOSEPH ROSSI

*** ******* ***** 717-***-****

Palmyra, PA 17078 ****@**********.***

PROFESSIONAL SUMMARY

AREAS OF EXPERTISE

Business Analytics C-Suite Support

Operations Management Communication/Presentation

Customer Service Organizational & Budget Management Marketing/Branding Conflict Resolution

Team Builder Project Management

EXPERIENCE:

Public Consulting Group – Business Analyst 2023-present

Contractor for Commonwealth of Pennsylvania-Department of Human Services

Office of Children, Youth and Families – Bureau of Budget and Fiscal Support

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

Review, and analyze complicated financial reports and data sets for compliance with state and federal standards.

Interpret and apply federal regulations to each unique service provider.

Independent critical thinker when analyzing documentation and providing technical assistance.

Apply Pennsylvania’s policy and procedures for Title IV-E allowable claiming for foster care providers for both direct and indirect expense.

Perform data management, including creating and managing queries.

Collect and enter findings into a database with accuracy, timeliness, and specificity.

Visiting Angels Living Assistance Services – Harrisburg, PA 2018-2023

Office Administrator

Responsible for the overall leadership and operational aspects of the business in achieving organizational goals and objectives. Data-driven metrics were used to drive effective and efficient use of resources to maintain high-quality standards to ensure customer and employee satisfaction.

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PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

Developed operational budget with profit/loss responsibility.

Ensured regulatory standards and compliance were met.

Analyze monthly financial statements against the budget to ensure profitability.

Recruit/hire/supervise/counsel staff and conduct annual performance evaluations.

Develop relationships with vendors and the business community.

Commonwealth of Pennsylvania - Department of Aging 2017- 2018

Executive Assistant to the Secretary

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

Provide research and analytical policy review for recommendation including critical strategic leadership assistance to the Secretary of Aging.

Planned and organized the First Aging Summit.

Conduct a final review of the materials prepared for the Secretary’s communications.

Liaison for the Department of Aging to outside advocacy groups ensuring collaboration with stakeholders on key issues.

NHS Human Services, Lafayette Hill, Pa 1998- 2016

Chief of Staff

Responsible for managing the day-to-day operational responsibilities of the Chief Operating Officer’s office.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

Active liaison between the COO and senior management as well as corporate departments to respond to and troubleshoot operational issues from the field.

Managed a diverse administrative team to ensure that priorities and objectives were met.

Prepared all administrative communications and reports, including the parent and subsidiary Board of Directors Reports.

Developed and monitored budget for the COO’s department.

EDUCATION / PROFESSIONAL DEVELOPMENT AND TRAINING

MPA - Public Administration, Shippensburg University, Shippensburg, PA

BSBA - Business Administration, Temple University, Philadelphia, PA

COMMUNITY ACTIVITIES

Area Agency on Aging – Meals on Wheels Volunteer

United Way Campaign Co-Chairman - Two years standing NHS has won the "Living United Award" for campaign efforts and innovation.

Scramble 4 Scholars Foundation Golf Tournament Committee- this tournament raised more than $150K, which fully funds youth aging out of services who have secondary / trade school aspirations.

Special Olympics- Volunteer-Lebanon County

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