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Customer Service Entry Level

Location:
Dallas, TX
Posted:
January 25, 2024

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Resume:

IVY STEELE

**** ****** **** *** *** Fort Worth, TX 76120

469-***-****

ad23sd@r.postjobfree.com

OBJECTIVE: To secure an entry level paralegal position where I can utilize my education and legal skills to provide exceptional service to my employer and clients.

SKILLS:

*Microsoft Office Litigation (personal injury and family law)

*ProDoc Criminal/family/business law/rules of court

*Westlaw Customer service

*WPM 40

*Pipeline Management

*Professional communication skills

*Proofreading Ability to multitask and meet deadlines

*Legal document preparation Leadership and ability to work with others

*E-filing Redlining

*Customer Service

*Mortgage Processing

*Reconciliation Skills

EDUCATION:

Paralegal Certification Arlington Career Institute December 2023

Paralegal Studies Tarrant County College 18 Completed Credits 2022

Notary Licensed since 2017

Polytechnic High School, Fort Worth Texas 1993 – 1997X

EXPERIENCE:

Alcon, Fort Worth, Texas January 2018 – present

Sterile Fill Tech

• Perform setup, startup and shutdown tasks efficiently in assigned fill room as well as operate filler, trouble shoot basic issues.

• Performed major cleanings of aseptic fill suites and ancillary areas

• Prepare fill room and sanitization materials for sterilization filters, fill room equipment, sanitization equipment).

• Complete required documentation (MBRs, SOPs, log books, etc.) in accordance with cGMP and cGDP.

• Troubleshoot and fix minor aseptic problems with line/equipment, alerting maintenance or supervisors as needed.

• Close-out MBRs using MBR check list-Review all supporting documentation and sampling documentation.

• Exhibit good aseptic technique in the fill room.

• Sanitize fill suites and ancillary areas, in accordance with standards and procedures per GMP, SOPs

• Prepare line/equipment for daily operation according to SOPs for assigned work area, including sanitization of contact surfaces.

• Garb certified

Nationstar, Chase, Bank of America Wells Fargo DFW, Texas January 2002 – May 2017

Mortgage Processor

*Provided excellent customer service Communicated with clients regarding loan needs, financial histories and conveyed information regarding application processes.

• Set up and completed loan submission packages.

• Handled any conditions sent from underwriting departments.

• Prepared file for final clear-to-close by branch management.

• Upheld complete confidentiality of all submitted information according to release guidelines.

• Completed denial and cancellation procedures on applicable files.

• Communicated with originator and applicant concerning progress of loan file.

• Maintained compliance with privacy and security requirements, as well as federal statutes covering Conventional, FNMA, FHLMC and FHA loans.

• Ordered appraisals, title and inspections for properties.

• Evaluated approvals against established bank and government lending standards.

• Coordinated closing process with attorneys, title companies and government clerks.

• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.

• Received on-going, comprehensive training on home loan products and mortgage process.

• Reviewed and validated details of loan applications and closing documentation.

• Filed completed loan applications with underwriting and made approval or denial recommendations.

• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.

• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

• Produced and submitted completed loan packages to title and escrow professionals.

• Verified credit histories, personal references and employment backgrounds for each applicant.

• Closed and processed 25 - 30 loans per month

• Pipeline management of 40 - 60 loans per month



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