Customer Service Experience

Briston Bamm

** ******* **. ****** ***** MI ***** 517-***-**** ***********@*****.***

Profile

Though my career history shows many paths, my personal and professional experiences have forged the qualities and skills required to perform well in such a role. They are as follows: Engaging team player and leader able to inspire those around me to perform their best. Detail oriented and experienced in executive level interactions and passionate about the community. A well-rounded individual who excels at communication between varying groups with a track record of inspiring great customer service and customer satisfaction. Regularly exceed set expectations. A master of soft people skills.

Experience

SUPPLY ANALYST PSMI CORP JANUARY 2021 - PRESENT

· Train, and coach team members across the Midwest on customer service skills, tooling knowledge, safety standards & protocols.

· Maintain inventory management systems both remotely and at physical locations throughout multiple states.

Respond to helpdesk tickets in a timely manner.

MERCHANDISING SUPPORT (PART-TIME DURING COLLEGE) LOWE’S 2019 – 2020

· Liaison between store management and customer experience

· Supported store with constant visual updates to customer facing areas.

· Developed methods for implementing merchandise changes.

· Optimized time by prioritizing higher volume jobs. IT SERVICE DESK SUPERVISOR BARRY EATON HEALTH DEPT 2018 – 2019

· Collaborated with staff and management to plan, develop and implement new systems.

· Effectively communicated with other employees and upper management to ensure systems worked as needed.

· Created a cross-training program ensuring staff members were able to perform confidently and effectively in all positions.

· Acknowledged issues and resolved problems quickly and efficiently using ServiceNow for tickets. SOFTWARE ANALYST HENRY FORD ALLEGIANCE HEALTH 2016 – 2018

· Discussed and analyzed end user needs to provide service-level software development.

· Charted design specifications based on needs specified by clients and analysts.

· Customized systems for the development of software application tools and architecture.

· Designed new software applications by using object-oriented languages.

· Managed software documentation by testing and validating the accuracy of all new applications to ensure user-friendliness and productivity.

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· Altered, updated, and enhanced existing systems and applications after performing troubleshooting measures to determine the issue.

SERVICE COORD, MARKETING DEPT HENRY FORD ALLEGIANCE HEALTH 2013 – 2016

· Effectively communicated with other employees and upper management to ensure complete care of customers.

· Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

· Prioritization of department needs through ServiceNow.

· Collaborated with colleagues to discuss market information and strategies.

· Developed and implemented tailored service plans to the needs of particular clients. Education

ASSOCIATE OF SCIENCE IN CYBER SECURITY JUNE 2020 JACKSON COLLEGE, JACKSON MI COURSEWORK IN CRIMINAL JUSTICE, LAW ENFORCEMENT, PSYCHOLOGY KELLOGG COMM COLLEGE, BATTLE CREEK MI

Skills & Abilities

· Public Speaking

· Excellent problem-solving skills

· People-oriented and able to read a room or

situation

· Excellent interpersonal and communication

skills

· Composed under pressure

Activities and Interests

· Emergency Needs Coalition

· Michigan State Police Explorers

· Critical Incident Stress Management (CISM)

· Jackson Symphony Guild

· Economic Luncheon Committee

· Aware, Interfaith shelter involvement

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