PRIYA NACHAMMAI ANNAMALAI

Salesforce Business Analyst / Salesforce Administrator

ad23r9@r.postjobfree.com

PROFESSIONAL SUMMARY:

●Over 8+ years of Experience working in the Salesforce Ecosystem in different roles.

●Certified Salesforce Administrator with CRM Implementation experience in multiple projects.

●Certified Professional Scrum Master PSM 1 with Implementation experience in different platforms and projects.

●Experience with Salesforce.com’s Sales cloud, Service cloud, Marketing cloud, Health Cloud and Financial cloud.

●Followed AGILE AND SCRUM delivery methodologies during various Project implementations.

●Proficient in Business Analysis, Documentation, Gathering Requirements and Reporting abilities.

●Demonstrated solution options and existing functionality, and new functionality in various business requirements.

●Proficient in Lightning Components, App Builder, Visualforce Pages, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.

●Experience in handling all administrative functions including Configuration, Customization, user account maintenance, security settings, data management, and other routine tasks on Salesforce.com.

●Highly skilled in setting up Salesforce Security controls like Field level security, Organization wide Defaults, Profiles, Roles, and Role Hierarchy.

●Experience in building Flows, Workflows, Validation Rules, and Approval processes for different business requirements in Salesforce.

●Proficient in building custom apps and objects, formula fields, custom views, and other complex requirements.

●Proficient in Data Management and Data Migration.

●Implemented Data Integrity and Duplicate Management to help clean and dedupe data on several objects.

●Handled our management team to establish suitable processes to support administrative, development, and change management activities.

●Have Experience in designing the technical documentation for Integration between Salesforce and 3rd Party Applications.

●Performed Deployment and changes using change sets and Force.com IDE Tools.

●Experience providing ongoing Production support and training for the users.

●Have identified and used several App Exchange Products from Salesforce and used them in several projects.

●Demonstrated knowledge in building documentation of requirements, solution design, UAT prep and execution, and pre- and post-go-live support.

●Have Performed all forms of regression, functional, performance, usability, and integration testing.

●Monitored user adoption and identified areas for improvement, implementing strategies to increase user engagement and utilization.

●Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.

●Excellent analytical and communication skills and ability to work independently with minimal supervision.

●Problem-solving mindset and ability to troubleshoot issues effectively.

●Team player, result-oriented, fast learner, excellent communication with strong research capability.

●Ability to adapt to changing business requirements and learn new technologies quickly.

CERTIFICATION:

●Salesforce Certified Administrator (ADM201)

●Certified Professional Scrum Master (PSM1)

TECHNICAL SKILLS:

CRM

Salesforce, PeopleSoft

Salesforce Technologies

Workflow Rules, Flow Builder, Validation Rules, Approval Process, API tools

Programming Languages

Apex, JavaScript

Web Technologies

HTML, CSS, XML

Database Technologies

SQL SERVER (2017), MS Access, SOQL

SDLC Methodologies

AGILE, SCRUM

Ticketing Tools

Samanage

Project Management Tools

JIRA, SMARTSHEET, TRELLO

Microsoft Application

Excel, Word, PowerPoint, MS Visio

EXPERIENCE:

M-Square Systems Inc January 2018 - Present

Department of Health and Mental Hygiene, NY Salesforce Business Analyst/Administrator

●Manage Knowledge Base tasks utilizing salesforce features and utilities in salesforce CRM application.

●Interacted with client groups to determine user requirements and goals.

●Meeting with individual departments to understand their technology needs and determine unexplored ideas, flaws, and limitations between requirements and technical functionality.

●I have Hands-on Experience with the Salesforce.com Health Cloud and Service Cloud platform.

●Facilitated all medical health and funeral homes must record all birth, death and apply for burial permits.

●Created and revoked all their health accounts from traditional storing formats and Implemented a new managed way through Health Cloud Salesforce platform of storing all their health records instead of writing and scanning them in paper format.

●Collaborated with stakeholders to gather, document, and implement business requirements within Salesforce.

●Discussed and collaborated with all stakeholders to conclude mutually agreeable and advantageous solutions.

●Strong communication skills and the ability to translate complex technical issues into understandable concepts for non-technical stakeholders.

●Facilitate meetings to bring business stakeholders and implementation teams together to innovate and solve problems.

●Assisted in writing user stories and editing acceptance criteria, ensuring each story aligned with the business objective.

●Closely interacted with designers and software developers to understand application functionality and navigational flow and keep them updated about Business users.

●Documented Business Requirements Documents, Technical Specifications Documents, and data mapping documents for the ERP application.

●Analyzed business requirements, segregated them into high-level and low-level Use Cases and designed Activity and Sequence diagrams.

●Managed multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts, formulas, validations, data backups, writing reports, and creating dashboards.

●Strong understanding of CRM business processes related to Campaign Management, Lead Management, Opportunity Management, and Case Management.

●Gained a comprehensive understanding of the staffing market, on-demand supply, replacements, and analytics for ERP Application Implementation.

●Involved in documenting the scope and objectives of end-to-end testing, integration testing, and project implementation.

●Demonstrated Agile SDLC methodology to produce a high-end application that meets or exceeds customer expectations.

●Followed agile program/project management policies, standards, and procedures (SDLC) to ensure consistent and transparent execution across product areas in collaboration with scrum masters.

●Conducted the daily scrum meetings and tracked the team’s progress towards the sprint completion.

●Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and created a Business requirement Document.

●Managed and implemented customization requests by SFDC business trainers, including creating flow triggers, flow alerts, automated email responses.

●Regularly perform database deduping and cleanup procedures.

●Implemented Salesforce.com customizations and drove User Acceptance Testing (UAT) in different environments.

●Carried out UAT by developing test plans, test scenarios, test cases, and Test data to be used in testing based on business requirements, and technical specifications of the product.

●Participated in QA testing of enhancements to Salesforce.

●Supported the billing Director with failed activities and failed claims.

●Provided best practice support and guidance for problem resolution and product operation.

●Provided technical support assistance to diagnose and resolve Salesforce issues.

●Developed weekly reports used by management to assess the percentage of progress made by the project team and compared it with hours burnt.

●Involved in documenting the scope and objectives of end-to-end testing, integration testing, and project implementation.

●Worked on creating end-user manuals and procedure manuals for the financial report generation.

●Handled and Completed regular internal system audits and upgrades.

●Staying current with Salesforce updates and new features and providing recommendations for process improvements.

●Worked with the team executing the SQL queries for generating user reports.

●Created Report Analytics and Dashboards for the business.

●Ability to deliver IT Solutions on time, to the project scope, and within the budget frame.

●Estimated the risks involved in the project and addressed the best solutions to overcome the risks.

●Updated stakeholders with project status and new developments to ensure contingency plans are set in place.

Ryzklytix Consulting Solutions Pvt Ltd May 2015 – December 2017

Salesforce Administrator

●Customized solutions based on requirements and provided documentations and demonstrations for supported applications using Salesforce CRM and other related technologies.

●Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options.

●Configured and customized Salesforce to align with the organization's business needs, including creating and managing custom objects, fields, workflows, approval processes, and validation rules.

●Responsible for the optimal daily performance of the Salesforce system. This includes performing updates, enhancements, building reports, managing dashboards, and security.

●Designed and deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit the application’s needs.

●Created Workflow and automation processes for the business in the CRM Platform.

●Experience working with data integration, migration, synchronization, replication, and monitoring using Apex Data Loader and Workbench.

●Involved in Salesforce.com Application Setup activities and customized apps to match the functional needs of organization.

●Worked with the Client Stakeholders to lead projects, facilitate business process analysis sessions, develop, and deliver key components of technology solutions.

●Updated stakeholders informed of problems, issues, and resolutions.

●Automated processes based on simple-to-configure business rules and eliminate repetitive manual steps.

●Provided end-user support, troubleshooting issues, and assisting with inquiries to drive user adoption and satisfaction.

●Designed tests application software and maintained existing applications based on standards and procedures.

●Provided consultation in new system developments and enhancements of existing software applications and technologies.

●Created and maintained documentation for Salesforce including diagrams, installation procedures, configuration procedures, troubleshooting guidelines, and operational procedures.

●Staying current on the Salesforce platform's new tools, capabilities, and updates.

●Provided reports on project development status to management regularly and on time.

●Ability to deliver in a fast-paced environment, respond immediately to multiple constituencies and meet established deadlines.

EDUCATION:

B.S Abdur Rahman Crescent Institute of Science and Technology

Bachelor’s in Computer Science Engineering May 2015

●Honors mention for academic achievement.

●Graduated First Class with Distinction, CGPA :8.2/10

●Participated and awarded in several research and project-based programs for the department of Computer Science.

●Conducted several workshops for the Department of Computer Science and was awarded for academic excellence.

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