Sandra Schwartzer

Madison, WI ***** ad23qw@r.postjobfree.com

+1-608-***-****

Hard-working professional with 25+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Manager role at your company.

Work Experience

Server/Bartender/Manager

Buck and Honey's Restuarant - Monona, WI September 2023 to Present

Sales & Catering Manager

The Madison Concourse Hotel - Madison, WI May 2023 to November 2023

Sales and catering: Event planning, conference planning, room blocks, and reservations. Detailed each event to meet the goals and needs of each event and planner. To include, set up detailing, AV needs, food and beverage, and logistics. Used a variety of software: Sales Force, Maestro, Micros, and Open table.

Manager

Buck & Honey's Restuarant - Monona, WI June 2022 to May 2023

Manager on duty for front of house. Managed host, bussers, runners, expo, servers, bartenders, and catering staff. Provided customer service and resolution. Maintained local and state licenses. Assisted GM and other managers during peak times and supported staff to assure good service, food, and drinks. Followed all city and state guidelines for public health. Interviewed new candidates, orientated, and trained all areas of the front of house operation. Reported all maintenance issues with mechanical, plumbing, and POS . End of shift reports, recorded sales/gratuities, took reservations, and billed catering.

Familiar with Toast, Open Table, and 7 Shifts applications.

Assistant General Manager

Best Western Premier, Park Hotel - Madison, WI December 2012 to June 2022

•Assessed staffing needs and recruited staff, using methods such as Indeed, LinkedIn, social media, word of mouth, newspaper advertisements and attendance at job fairs.

•Scheduled staff hours and allocated resources to maximize team member performance.

•Monitored budgets and payroll records to verify authorization of expenditures.

•Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.

•Created specialty dishes and developed recipes to be used in dining facilities.

•Estimated food and beverage consumption to determine purchasing requirements.

•Based on anticipated number of guests, nutritional value, palatability, popularity and costs.

•Monitored employee and patron activities to enforce liquor regulations.

•Established and enforced nutritional standards for dining establishments, based on accepted industry standards.

•Coordinated kitchen workflow to optimize supply usage and preparation time.

•Scheduled and received deliveries and verified goods received against paperwork.

•Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.

•Greeted guests, escort them to seats and present them with menus and wine lists.

•Established standards for personnel performance and customer service.

•Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.

•Reviewed procedures and operational challenges to uncover service and safety improvements.

•Investigated and resolved complaints regarding food quality and service.

•Counted money and made bank deposits.

•Coordinated with service providers to address equipment maintenance and waste removal.

•Monitored compliance with health and fire regulations to reduce risk.

•Maintained food and equipment inventories to support business demand.

•Maintained liquor, beer, wine, soda, coffee/tea inventory for restaurant, bar, and catering. by meeting with distributor sales.

•Monthly liquor inventory of liquor, beer, wine, soda, and coffee/tea.

•Managed daily operations of the restaurant and bar. Assisted in working shifts in all FOH to assure smooth running of breakfast, lunch, and dinner.

•Reviewed menus and analyzed recipes to assess labor and overhead costs.

•Reviewed menus and analyzed recipes to assess labor and overhead costs.

•FOH hotel manager on duty, manage departments, covered shifts in catering, valet, front desk, housekeeping, restaurant and bar.

•Familiar with POS/PM software systems, programming menu and prices. Office software, catering software: Caterease, Club software, Micros, and various cloud based software programs.

Wedding and Special Event Sales Manager Best Western Premier, Park Hotel - Madison, WI December 2009 to November 2012

·Met with sponsors and organized committees to plan scope and format of events, establish and monitor budgets, or review administrative procedures and event progress.

·Directed administrative details, such as financial operations, dissemination of promotional materials, and responses to inquiries.

·Negotiated contracts with such service providers and suppliers as hotels, convention centers and speakers.

·Hired, train and supervised volunteers and support staff required for events.

·Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.

·Consulted with customers to determine objectives and requirements for events, such as meetings, conferences and conventions.

·Reviewed event bills for accuracy and approved payment.

·Determined how future events could be improved.

·Conferred with staff at chosen event site to coordinate details.

·Planned and developed programs, agendas, budgets and services according to customer requirements.

·Monitored event activities to ensure compliance with applicable regulations and laws, satisfaction of participants and resolution of any problems that arise.

·Evaluated and selected providers of services according to customer requirements.

·Arranged availability of audio-visual equipment, transportation, displays and other event needs.

·Maintained records of event aspects, including financial details.

·Inspected event facilities to ensure that conformed to customer requirements.

·Read trade publications, attended seminars and consulted with other meeting professionals to keep abreast of meeting management standards and trends.

·Designed and implemented efforts to publicize events and promote sponsorships.

·Obtained permits from fire and health departments to erect displays and exhibits and served food at events.

·Promoted conference, convention and tradeshow services by performing tasks such as meeting with professional and trade associations and producing brochures and other publications.

General Manager

East Side Club - Madison, WI January 2007 to December 2009

·Met safety and security standards by overseeing preventative maintenance and repairs.

·Used customer feedback for improving operations and building brand loyalty.

·Implemented and maintained open-door communication system, reaching employees across department lines.

·Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.

·Implemented appropriate plans for resolving unfavorable trends and enhancing profits.

·Recruited team members for maintaining adequate staffing levels according to projected sales.

·Executed sales and operational activities, producing results that met or exceeded business plan.

·Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.

·Created revenue, by opening Tiki bar.

·Completed all bar manager duties; Ordering, inventory, staffing, and manager on duty during events.

Food and Beverage Director Cherokee Country Club - Madison, WI February 1996 to January 2006

Managed all outlets for F&B. Staffed, trained, recruited, scheduled, completed all inventory for FOH/ BOH, maintained high standards for member retention.

Education

Associate in Arts

Madison Area Technical College - Madison, WI June 1986

Skills

•Programming POS Software: Micros, Club Software, and Caterease

•Certified in Allseated program for room diagrams, seating, in event space

•Cost accounting

•Restaurant management

•Leadership

•Communication skills

•Catering

•Sanitation

•Food service

•Hotel Management

•Food Service Management

•Event Planning

•Sales Management

•Banquet Experience

•Human Resources

•Food Safety

•Menu Planning

•Pricing

•Management

•Purchasing

•Recruiting

•Writing skills

•Cost control

•Computer skills

•Assistant manager experience

•Hospitality

•Hotel experience

•Customer service

•POS

•Events management

•Sales

•Supervising experience

•Leadership

•Front desk

•Cash handling

•Conflict management

•Recruiting

•Negotiation

•Human resources

•Accounting

•Payroll

•Pricing

•Cash register

•Cooking

•Sales management

•OpenTable (2 years)

•Sales Force (1 year)

Certifications and Licenses

ServSafe Bartender License

Food Handler Certification

First Aid Certification & CPR

March 2023 to March 2025

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