Cynthia J. Hallahan

Bellmawr, NJ ***** 302-***-**** ad23qv@r.postjobfree.com www.linkedin.com/in/cindy-hallahan-7a075351

Safety, Training & Development Manager- Teaching and Compliance Strategist

14+ years success in Airline Workplace Health & Safety (WHS) Leadership, Practical Coaching, Consulting & novel Training/Instruction.

A versatile, safety-centric professional adept at researching, evaluating, recommending, teaching, and launching measures that protect workers from hazardous work methods, materials, and best practices. Great presentation, public speaking, and course instruction skills with the ability to engage with contacts at all business levels. Offering communication and leadership skills known to increase retention.

Unique Attributes & Leadership Development

•Specialized in OSHA CFR, FAA regulations, Airline policies and procedures, and cultivating valuable experiences attentive to set requirements and safety operations; use lean practices, deductive/inductive reasoning, and complex problem-solving to achieve set milestones.

•Advanced leadership holding many industry certifications and adopts new protocols, tools, and concepts to provide creative solutions.

•Takes pride in exhibiting a strong-willed work ethic with skills in balancing relaxed, assertive, and coaching leadership styles to drive success.

•High-caliber integrity, advocate for diversity and inclusion, and aids in business growth via resourceful problem-solving skills.

Professional Experience

CHEP

DMS Facilitator Hybrid 1/2023 to Present

•Deliver and implement the Daily Management System (DMS) throughout the CHEP manufacturing plants to streamline consistent management practices.

•Teach and coach DMS processes to create consistency and structure in each plant via communication, cadences, and agendas.

•Utilize project management and apply continuous improvement PDCA skill sets to establish root cause problem solving.

•Serve as subject matter expert while providing support for the area leadership.

EHS-Lead Barrington, NJ 9/2022 to 1/2023

•Deliver collaborative solutions for manufacturing company regarding safety compliance and training for reconstruction and/or regeneration of pallets in a manufacturing plant.

•Utilize project management to resolve safety conflicts i.e., damage, OJI, and OSHA standards are provided.

•Conform to all OSHA publications to provide safety and security to both customers and employees.

WFS-Worldwide Flight Services

Safety, Security, and Education Manager Philadelphia, PA 11/2021 to 9/22

•Deliver collaborative solutions for ground handling company for compliance regarding safety, security, and education and training for both above and below the wing operations for contracted airline i.e., Frontier.

•Utilize project management to resolve safety conflicts i.e., damage, OJI, and OSHA standards are provided. Also create solutions regarding training compliance utilizing two Learning Management Systems.

•Serve as subject matter expert while providing support for both above and below the wing functions.

GAT- Airline Ground Support

Training and Compliance Manager Philadelphia, PA 04/2021 to 11/2021t

•Deliver collaborative solutions for ground handling company for training, compliance, for both above and below the wing operations for three airlines collectively.

•Utilize project management to resolve conflicts and create solutions regarding training compliance utilizing three Learning Management Systems for Jet Blue, Spirit, and Sun Country.

•Serve as subject matter expert while providing support for both above and below the wing functions.

•Conform to all DOD, TSA, OSHA publications to provide safety and security to both passengers and employees.

Piedmont Airlines, Inc. / American Airlines Group

Manager – Ground Safety & Regulatory Compliance Philadelphia, PA 05/2018 to 4/2021

•Deliver collaborative solutions across aircraft ground safety management, damage reporting, and on-the-job injury investigations.

•Use root cause analysis, trend and market research, and response/prevention planning to resolve current and mitigate future issues.

•Serve as subject matter expert (SME) and provide field support, consistently increases safety station-wide.

•Led OSHA, EH&S, and Security events including joint investigations, follow-up, and corrective action planning and execution to resolve regulatory non-compliance; share critical data and information promptly to reduce time, labor, asset damage/loss.

Systems Training Coordinator/Corporate Instructor Philadelphia, PA 10/2011 to 05/2018

Key Contributions:

•As cross-functional Instructor & Systems Administrator, developed novel tools and resources to get the job done; created a customized PHL new hire payroll system, developed and launched many i-learning course assessments via learning management systems (LMS), and implemented routine audits.

Customer Service Supervisor – Ramp & Ops Islip, NY 11/2010 to 10/2011

Key Contributions:

•Learned, retained, and applied a plethora of knowledge across all operations and accountabilities for many roles including Ramp, Ops, Customer Service Agent, Sales, and Baggage/Asset Management; provided direct provision to drive OTD of services.

•Administered station closeout procedures, facilitated conference calls to bridge gaps in communication/collaboration, and performed audits.

Customer Service Agent – Flight Ops LaGuardia, Flushing, NY 07/2009 to 11/2010

Key Contributions:

•Led cross-functionally and administered both customer and operational processes aimed at achieving mutual airline goals; concurrently managed timely boarding, passenger and staff safety, and on-site/in-flight security procedures per FAA regulations.

•Promptly resolved passenger requests and issues such as rebooking flights and securing hotel accommodations, while selling/upselling services.

Core Concepts

Regulatory Compliance Relationship Cultivation & Enrichment Safety Administration On-Time Delivery (OTD) Workforce Management Payroll Inspections, Audits, & On-Site Damage/Injury Investigations Root Cause Analysis (RCA) Influential Leadership Sustainability & Risk Mitigation Case Management Program Management Learning & Development (L&D) Restructuring Event Management Performance Management Passenger & Personnel Safety

Technical Proficiencies

SMS Windows Microsoft Office Suite (Word, Excel, PowerPoint) SharePoint Lotus QuickBooks Merlin Flite Trac Email & Web-Based Applications Net Tracer Qik Learning Hub Administration Sabre

Education

M.S. – Master of Science, Psychology, Industrial & Organizational Grand Canyon University Tempe, AZ

B.A. – Bachelor of Arts, Communications Salisbury University Salisbury, MD

A.A. – Associates of Arts, General Studies Wor-Wic Tech Community College Salisbury, MD

Certifications & Professional Development

General Industry Safety & Health Certificate – OSHA 10HR

Criminal Justice Correctional Training Certificate Wor-Wic Justice Academy Salisbury, MD

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