Customer Service Office Administration
Resume:
KIERRA
RILEY
*************@*****.***
Redford, MI 48239
I am passionate Customer Service Branding Agent with six years of combined Customer Service, Office Administration and Leadership experience. I value professionalism and have excelled within service- oriented companies, demonstrating a talent for providing excellent customer service, working in a team environment, communicating product branding, de-escalating customer conflicts effectively and working with customers from diverse backgrounds. I am a quick learner who strive to get results.
PROFESSIONAL SUMMARY
Evolution - Game Presenter
Southfield, MI • 07/2022 - Current
Deal casino games (blackjack, roulette, etc)
Olgas KitchenInc - Hostess
Novi, MI • 11/2019 - 02/2020
YMCA Fun - Counselor
Livonia, MI • 05/2018 - 11/2018
Hertz Car Rental - Employment Specialist
Romulus, MI • 05/2018 - 09/2018
McDonald's - CREW MEMBER
Dearborn Heights, MI • 07/2016 - 05/2018
WORK HISTORY
• Demonstrated the use of gaming equipment to customers.
• Talk and interact with costumers
• Provided guests with game instructions and rules.
• Engage with customers
• Greeted guests warmly upon arrival, seating them promptly.
• Verified reservations and wait times with customers.
• Maintained a clean and organized dining area.
Established collaborative relationships with parents and guardians in order to provide effective care for their children.
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Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
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Developed and implemented career development workshops for job seekers.
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Facilitated the delivery of employment services to clients in accordance with program guidelines.
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Recognized for outstanding customer service through multiple mystery shops and review of store operations
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Provided high standards of customer service during high-volume and fast paced operations
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Maintained a positive attitude and resolved and de-escalated customer complaints promptly and professionally
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SKILLS
• Conflict Resolution
• Great attention to details
• Time Management
• Adaptability
• Problem Solving
• Training skills
• Team collaboration
• Clear Communication
• Customer Service Branding Agent
ESTHETICS CERTIFICATE, L'esprit
Academy
Royal Oak • 09/2022
Bowling Green State University
05/2022
BACHELOR OF SCIENCE:
PSYCHOLOGY
Lansing Community College
01/2021
ASSOCIATES: PSYCHOLOGY
EDUCATION
CERTIFICATIONS
• First Aid/CPR Certified
• Esthetician
Justyce Clothing Store - SALES ASSOCIATE
Novi, MI • 11/2017 - 01/2018
Dr. David Criss Internal Medicine - MEDICAL OFFICE ASSISTANT Southfield, MI • 06/2016 - 08/2016
S.T.E.P.S After School - SUMMER YOUTH LEADER
Detroit, MI • 06/2015 - 07/2016
Assisted with onboarding, training, and mentoring new crew members on food management policies and procedures
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Conducted crew briefings concerning food inventory and stock control, new products, safety procedures, and crew coordination for shift
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Directed and assisted customers through the drive through, preparing their orders, and following monitoring procedures to ensure order accuracy
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Cleaned and inspected food production equipment to maintain compliance with health and safety requirements routinely
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Assisted the manager with the opening and closing procedures of the store.
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Interacted with approximately 30 + customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new credit card accounts
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Greeted each customer that walks through the door to ensure above satisfactory shopping experience
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Provided excellent customer service by interacting with and assisting customers on phone and in person
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Computed sales prices, total purchases, received and processed cash and credit card payments
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Assisted store manager in developing impactful store displays and merchandising layouts to maximize sales
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Stocked racks/shelves, marked-down prices, prepared displays, handled inventory, and kept store clean.
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Performed a variety of administrative and clerical duties that were necessary to run a medical clinic efficiently
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Greeted patients, provided customer service to patients as they check in for services and registered patients in electronic medical record systems
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Scheduled new patients for appointments, set up new patient charts, and verified insurance co-pays and maintained patient files
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• Resolved conflicts, settled disputes, and insured patient satisfaction Set up new patient charts, patient demographics, and file insurance forms
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Answered telephone calls, took messages, and communicated with other members of medical team regarding patient care
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Conducted weekly activities for 40+ youth students, providing day to day counseling, and supervised youth in a classroom setting
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Provided academic tutoring assistance, implemented curriculum and enrichment activities for after school program
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Observed behavior and social interaction of youth and intervened when conflict occurred and de-escalated utilizing appropriate re-direction strategies
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• Communicated with parents daily regarding student's progress and GIRL, Girl Scouts of America - SCOUT LEADER
Detroit, MI • 01/2006 - 06/2013
areas of improvement.
Worked with girls ranging in age 5 to 17 including organizing and running troop meetings, assisting with planning field trips, planning crafts and community service activities
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Engaged and monitored girls in recreational, social and leisure activities
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Assisted with organizing curriculum for girls based on building self-esteem, confidence, and goal setting
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Assisted with helping to orchestrate girl scout cookie fundraisers and sales outcomes.
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Restaurant management
Food safety
First aid
Mentoring
Retail management
Health and safety procedures
Retail braiding
EXPERTISE
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