Data Entry Customer Service

JENNIFER HAMILTON

Temple, GA *****

706-***-**** - *******************@*****.***

SKILLS

Reporting capabilities

Policy and procedure adherence

Insurance Verification

Meidcare/Medicaid Government

Payers

Medical Administrative

Medical Billing

Customer Service

Excellent Communication

Analytical and Critical Thinking

Hipaa Compliance

Third Party Payers

Data Entry

Medical Office

Medical Practice Management Systems

WORK HISTORY

04/2022 to 01/2024 Current Virtual Concierge

Millennia

Handle high call volume for inbound, outbound calls, as well as call transfers

Complied with HIPAA and other company standards and policies

Maintained short hand bookkeeping notes for each account

Accessed patients account and communicated with team members using multiple computer programs and software.

11/2019 to 04/2022 Personal Care Assistant

Five Star Healthcare

Assist with activities of daily living, personal hygiene, mobility, and feeding

Handle light housekeeping duties, prepare meals, and transport to locations outside the home

Complete daily logs documenting patient condition and activities and any changes to patient care plan

Engage individuals in activities and sensory stimulation to encourage positive reactions

Provide companionship and contribute to a positive environment to enhance clients' quality of life.

06/2021 to 03/2022 Advisor 1

Concentrix

Perform research using multiple documents to answer any questions the member may have

Place over the counter orders using multiple computer programs and software

Handle high call volume for inbound, outbound calls, as well as call transfers

Maintained short hand bookkeeping notes for each account

Complied with HIPAA and other company standards and policies. 01/2020 to 05/2020 Grader

Pilgrim's Pride

Followed company policy and ensured each part was completed properly

Met daily production goals and followed safety guidelines

Actively participated as a productive member of a team to move toward the completion of goals

Complied with company standards of quality assurance and quantity control. 08/2012 to 11/2019 Homemaker

Stay-At-Home Parent

Provide encouragement, support, and access to activities that enable the development of skills

Develop, manage, and maintain a budget effectively

Coordinate and facilitate medical care, meals, and educational and social activities. 01/2009 to 08/2012 Co-Owner / General Manager

M & K Mobile Automotive Repair

Developed operational plans and strategies to achieve revenue and profit goals

Maintained positive associate relations by applying fair and consistent company policies

Scheduled appointment for repairs, performed bookkeeping functions, and received shipments

Handled accounting and payroll needs.

EDUCATION

2021 Associate of Science Degree: Health Sciences-Medical Office and Billing Specialist

Ultimate Medical Academy

2021 National CPR Foundation CPR, AED, and First Aid Certified (# CFD25283) 2012 Diploma: Medical Assistant

West Georgia Technical College

CERTIFICATIONS

Ultimate Medical Academy: HIPAA Essentials for Healthcare Professionals Certificate. Microsoft Word, Excel, PowerPoint, Outlook, and Access / One Drive / Drop box. Typing Speed: 53 WPM. KEY QUALIFICATIONS: Medical Practice Management Systems, Medical Terminology, Medical Records, HIPAA Compliance, Insurance Verification, Insurance Claim Processing, Reimbursement Processing, Revenue Cycle Management, Medicare / Medicaid Government Payers, Third Party Payers, CPT & ICD-10 Coding, Medical Billing, Medical Office, Medical Administrative, Patient Registration, Data Entry

AFFILIATIONS

Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential. Academic Honors Recognition. Resourceful, flexible, and adept at acquiring new skills in support of company objectives.

Contact this candidate