Mark Lyngholm

Somerset, NJ ***** 848-***-****

ad23pv@r.postjobfree.com www.linkedin.com/in/marklyngholm

Network Operations Manager

Building Organizations and Solving Issues with Compassionate Leadership

Dedicated people manager creating positive culture for employees, building relationships, and exceeding expectations. Efficiently addressing business needs through data analysis and continuous improvement.

Experience

T-MOBILE, Parsippany, NJ (Hybrid) 2012 to 2023

Manager, National Technical Assistance Center-Transport Tools 2019 to 2023

Supported national transport network developing net new agile team consisting of 10 engineers and developers to build, upgrade, and maintain tools.

Achieved greater than 99.98 uptime, consistently meeting quarterly security patching deadline, leading team to monitor and maintain 400+ servers.

Increased user satisfaction 28% in first quarter, 18% in second quarter, and 8% in third quarter, facilitating nationwide meetings with end users to identify and implement improvement opportunities for performance monitoring tools.

Identified network short falls, creating automated reports and real-time dashboard for leadership teams.

Allowed organization to beat major competitors’ data speeds, providing information to vendors surrounding insufficient circuit performance.

Manager, Network Operations Center (NOC) Transport 2012 to 2019

Rectified network impairments, managing a team of 16 technicians.

Reduced new technician training time by 5 weeks, generating novel hiring and training curriculum.

Reduced network downtime, setting up emergency troubleshooting forums and functioning as escalation point.

Arranged efficient shift schedules and managed vendors to constantly meet quarterly service level agreements (SLAs).

METROPCS, Fairfield, NJ 2008 to 2012

Mobile Switch Manager / Facilities Manager

Expedited transition of mobile switching office to overcome effects of natural disaster by several weeks, managing project from request for proposal to calls processed within 19 months.

Managed a budget for the 17-million-dollar facility and mobile switching office build out. We came in on time and by doing so, we were able to pull in our Wall Street news release and able to port-in new subscribers.

Mentored and managed 6 technicians responsible for operations of switching office and set them up for success in future roles within the company.

Avoided governmental fines, managing vendor and supply relations, liaising with fire and police, and maintaining records to comply with local codes for the northern New Jersey headquarter facilities.

Additional Experience

SPRINT-NEXTEL COMMUNICATIONS, McLean, VA

Mobile Switching Office Manager

Verizon Wireless, Bedminster, NJ

NOC Manager-NOC Tech-611 Repair Tech

Education

Bachelor of Science (BS), Management Science, Kean University, Union, NJ

Working Toward a Certificate in Supply Chain Management, UCLA, Los Angeles, CA (Distance Program)

Training

T-Mobile In-House:

Project Management Basics, Civil Treatment for Managers

Applied Innovations - Installation and Maintenance

Rusch Group Team Building Training, Performance Management

Behavioral Interviewing

Management Law

Managing Corrective Action and Recruiting and Hiring

Leadership for Results

Managing a Virtual Team

Creating an All-Inclusive Organization

ITIL Foundations

Contact this candidate