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FINALIZE RESUME

of CHANGE TEMPLATE BR EDIT RESUME

SUMMARY

SKILLS

« Recruitment and Hiring * Customer Service

. « Employee Training Management

Linda * Store Merchandising + Delegating Work

Garver « Training and Mentoring

Stanley EXPERIENCE

Thrift Store Manager

727-***-****

Keystone Heights, FL

countesso9091955 Keystone Heights United Methodist Church / Mar 2014 to Mar 2019

@gmail.com « Used excellent verbal skills to engage customers in conversation and

St. Petersburg, FL effectively determine needs and requirements.

33713 «+ Resolved conflicts between staff members in an amicable manner.

+ Reviewed customer feedback to make operational improvements

and promote satisfaction.

* Created promotional campaigns to attract new customers and retain

existing ones.

« Monitored inventory levels and placed new orders for merchandise

to keep supply well-stocked.

Administrative Assistant to the Hospital Director

Gainesville, FL

University of Florida College of Veterinary Medici/ Oct 2006 to Apr 2011

« Assisted with the planning of special events by arranging catering

services, securing venues and ordering promotional materials.

« Maintained accurate department and customer records.

+ Entered data into spreadsheets using Microsoft Excel or other

similar programs.

« Handled incoming calls and directed callers to appropriate

department or employee.

* Created spreadsheets in Microsoft Excel for record-keeping and

reporting.

« Organized both physical and digital files and updated reports to

coordinate project materials.

+ Reduced financial discrepancies by accurately analyzing and

managing customer orders and invoices for various Fortune 500

companies.

« Responded to customer issues to provide immediate resolution and

improve retention.

* Coordinated mailings including sorting mail, preparing packages for

shipping via courier service or postal service.

+ Understood and followed oral and written directions.

EDUCATION AND TRAINING

High School Diploma

Gibbs High School, St. Petersburg Florida Jun 1973

St. Petersburg, FL

Adult And Continuing Education

Pinellas Technical Education Center

Clearwater, FL

Computers, Anger Management Team, Difficult Clients

III O <

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