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Customer Service Business Development

Location:
Little Rock, AR
Salary:
100000
Posted:
January 25, 2024

Contact this candidate

Resume:

Casey Batson

**** ******** ** ****** ****, AR ***07 501-***-**** ad23pb@r.postjobfree.com

Education

Bachelor of Arts Degree

University of Arkansas at Little Rock–2012

Major: Strategic Communications Minor: Economics

Qualifications

● Exceptional abilities in cultivating new business relationships, management, and customer service.

● Excellent planning, organizational and follow-up skills.

● Skills developed in leadership, creativity, and a strong work ethic.

● Successfully breaking through and opening net new business in multiple markets across the US. Core Competencies

Sales Planning & Execution, Process Improvement, Partnership Development, Transformational Leadership New Business Development, Enterprise/Solution Selling, SaaS Product Sales, Sales Strategy Development, Enterprise Solution Sales, C-Level Relationships, Complex Negotiations, Unified Communications Solutions, IoT, Cloud, & Connectivity, Executive Alignment, Vertical Sales Strategy, Business & Revenue Growth, Strategic Account Management Professional Experience

Expert Client Success Manager

Ensono

December 2021 to July 2023

● Helping clients operate for today and optimize for tomorrow. As a Client Engagement Manager, I’m responsible for managing the client relationship both pre and post sales, coordinating the internal account teams, next level escalation for operational/delivery concerns, the liaison between sales and operations internally, understanding the client’s priorities and communicating that to the various Ensono lines of business, etc. Account Director II – Enterprise Sales

Windstream Enterprise

February 2021 to December 2021

● As an Account Director, I'm responsible for managing and growing enterprise accounts and developing key customer relationships for the full suite of Windstream Enterprise solutions: network services, the UCAAS portfolio, managed services for LAN/WAN/Security, professional services defined as advisory services, migration, and governance, and PMO offerings for network, cloud, and security. I provide valuable insights into the industry, gain an understanding of clients’ business-impacting challenges, and make recommendations to support clients’ strategic initiatives.

Product Client Executive – Salesforce Practice

Rackspace Technology

February 2020 to February 2021

● As a Client Executive, I'm responsible for the sales, profitability, and customer satisfaction of Rackspace Application Services (RAS) at some of our largest global customers, specializing in Salesforce CRM, integration with ERP and Supply Chain Management and Advanced Data Services. I help our clients engage with their customers at each step along the path from lead to loyalty — by improving business processes, leveraging technology, and integrating creative digital marketing. HPE Pointnext Services Principal: (Sales Level 3)

Hewlett Packard Enterprise

November 2018 to February 2020

● Advisory, Professional, and Operational Services

● Client executive helping customers align business initiatives with technology transformation to accelerate time to value. Providing customers with solutions for Data Center Transformation, Mobility, Security, Big Data, SAAS, Storage, Network, etc.

● Partner with innovative enterprises who are looking to embrace public cloud, hybrid cloud, IoT, and cloud-based Digital Solutions. Provide customers with premier cloud services for customers looking to move to AWS, Google, Microsoft, and other leading cloud platforms.

● Responsible for managing sales of the entire HPE portfolio by providing customers with support services, advisory services, professional services, operational services, as a service consumption-based models and managed services.

Digital Transformation Solution Sales

Hewlett Packard Enterprise

November 2017 to October 2018

● Engage with senior client executives (for top global accounts) to establish IT needs for their business to uncover their initiatives and map these to the HPE digital transformation solutions, advisory and consulting services

(Hybrid Cloud, DevOps, IoT, Big Data etc.), as a service consumption-based models and managed services. Consulting Sales Executive

Hewlett Packard Enterprise November 2015 to October 2017

● Work with large and global customers to understand their business needs and goals to provide consultative services that are trans-formative, innovative, and custom designed to solve IT problems resulting in outcome-based solutions.

● Specialize in providing complete end to end solutions across the HPE Portfolio. Global Sales Representative (ISR 4)

Hewlett Packard April 2015 to October 2015

Managing global and commercial accounts across Texas, Arkansas, Louisiana, and Oklahoma. Enterprise Inside Sales Representative July 2012 to April 2015 Hewlett Packard

Responsible for selling Industry Standard Servers to the Commercial/Global Oil and Gas Market in the Texas/Arkansas area.

● Appointed the position of team lead for Inside Sales South-Central team December 2013 to 2015.

● Actively participate in the mentorship program at HP.

● Awarded a member of champions club for Q3 in FY13 by far exceeding my quota.

● 1 out of 8 reps chosen out of 150 to be members of HP’s ASU (Accelerated Sales University) for 2014.

● February 2014, April 2014, and June 2014 Microsoft Sales Champion. Professional Development / Extracurricular

● Graduate of Accelerated Sales University at HPE.

● Proficient in Microsoft O365, SharePoint, Workday, Excel, Salesforce, and other vendor credentialing programs.

● AWS Business Professional Certification

● Google Cloud Sales Certification

● Microsoft Azure Sales Fundamentals Certification References Upon Request



Contact this candidate